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Sydney, NSW

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Hertz

1.3 (3 reviews)
Open • 5:00 am - 11:00 pm

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2 years ago

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Car Next Door

Car Next Door

1.8(28 reviews)
1.5 km•Ultimo

I used Car Next Door in Melbourne recently for the first time, and the whole experience was great…read more The car was in reasonably good condition, easy to find, and easy to get in and drive. The owner had graciously placed an auxiliary cable so I could play tunes from my phone while driving. I needed to extend my rental, which was easy to do via the web app. Overall, totally an amazing service. Super convenient for when I need a car, occasionally.

Absolutely risky service for the person renting the vehicle. This service aims at fleecing every…read morecent of money from customers. First of all, the service is not cheap as it sounds. First of all the biggest problem is that the service has no dedicated parking spot, so once you have picked up the vehicle returning it and praying to god that the vehicle doesn't get a parking ticket becomes customers responsibility that can last for many days after the vehicle is returned and you think you are not exposed to any more risks. Secondly, while this service offers no dedicated parking spots, and if any fine is accrued to the vehicle even after 5 days of returning the vehicle, in addition to transferring the fine to you, they will deduct an additional 'inconvenience' fee from your credit card shamelessly. They call it "It's covered in our T&Cs". Ofcourse, the service doesn't has respect for customers. The vehicles are in bad conditions, usually not clean. If vehicle tyre is flat, it doesn't matter to them because your booking has already started, and you can't get out of deal without losing your money. They don't have on-ground people to speak to, and you are supposed to read all their help files to find the account number for their roadside assistance service. I booked a vehicle, had to call NRMA on the morning of the trip, and the vehicle was not road worthy, with NRMA person telling to drive extremely carefully as the tyres were completely treaded off. The flat tyre was so bad in condition that NRMA kept it in spares without mending it, and taking this vehicle has been the highest level of risk I have put my family into. But unfortunately their T&Cs don't cover that. This service has no respect for customers.

Hertz - carrental - Updated October 2026

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