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STATE COLLEGE, PA

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Hertz

1.0 (3 reviews)
Open • 9:00 am - 5:30 pm

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.1(40 reviews)
1.4 mi

I have usually had very good experiences with this Enterprise. They have two Joels - both are great…read moreand also Bri - who follows up on the phone to notify you if any changes are to happen or any possible delays. So in essence, they manage expectations well, which as they say in project management, is crucial to keep customer happy.

Horrendous Experience with Enterprise at 215 Blue Course Dr, State College, PA…read more I had an extremely disappointing experience with Enterprise at this location. I reserved a 15-passenger van 10 days in advance and received a confirmation (#2077391562), trusting the company to honor its commitment. Less than 24 hours before my reservation, I received a call informing me that the van was not available. This left me in a terrible situation, as I had already booked hotels for my family, costing me nearly $2,000. When I asked why their website still showed availability for the same van at the same location, I was told, "That's just the system." This explanation is completely unacceptable and shows a lack of accountability on their part. If their system cannot reflect accurate availability, how can customers trust Enterprise at all? I also called Enterprise customer service, and they assured me they would call me back as soon as they located an available van. It has now been over 24 hours, and I have received no call or follow-up whatsoever. The lack of communication and follow-through has been appalling and left me without any options. When I spoke with the manager at this location, Owen, he offered nothing but a dismissive "sorry" without any viable solution or effort to rectify the issue. A 15-passenger van is not something easily replaced at the last minute, and this complete failure of service caused chaos for my family's plans. How can a company of Enterprise's stature operate with such negligence and disregard for their customers' needs and expenses? A confirmation number should mean something, and when a company fails to deliver, the bare minimum they can do is provide a solution--not just an empty apology. This experience has been both frustrating and costly, and I urge others to think twice before trusting this location with your travel needs. **** Update 12/24/2024: I already visited the link you provided and submitted my case four days ago, along with all the requested information, including my contact details and reservation number. However, I have yet to receive any response or follow-up from your team. This lack of communication is further evidence of the poor customer service I have experienced throughout this entire ordeal. I took the time to contact you as instructed, but it seems my concerns are being ignored, just like the confirmation of my reservation was. I expect a prompt and meaningful resolution to this matter--not just another template response directing me to a website that doesn't lead to action. Please take responsibility for addressing this situation directly and promptly.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Karch Auto

Karch Auto

2.5(24 reviews)
0.5 mi

I recommend Karch Auto enthusiastically and without reservation…read more The first thing you notice when you enter is the place is it's clean and bright. A good sign. The second thing you notice is that the people there like one another and seem happy to be working there. This also is unusual and a good sign. It makes you feel welcome. And happy workers tend to be good workers. But more than that, the body work my car needed was performed on time and on budget and the results were stunning. Mine is a new car (5,000 miles as of the date of this review.) Post my Karch experience, it looks as it should: like a new car. The men and women carefully explained every detail of what needed to be done. They gave me a rundown of how much time each phase of the repair would take. They offered me a ride to the car rental place. I couldn't be happier and when I'm out of warranty, you can be sure I will return for both routine maintenance and repairs if any are needed.

I'm knocking a couple stars off from my previous review for a few reasons. Service is still good…read moreand prices are fair but I'm pretty frustrated at some of the chaos they could have helped prevent in my life! We had a big move ahead of us and I was trying to get preparations in order, including getting a hitch installed to our SUV so that we could pull a trailer for the move. I called and asked for a quote and they gave me one with or without parts in case I wanted to supply the hitch myself. I appreciated that and decided to order a hitch separately to save a little money. When I took it in for my appointment (baby with me waiting the entire time) everything went fine and I was out of there in a little over an hour. Flash forward a few days to when it's time for my husband to pick up the Uhaul trailer... they say we can't actually pick it up because we didn't have any of the necessary electrical wiring to hook up the trailer lights for brakes/hazards. Duh! Why didn't I think of that? Maybe because I'm a new mom with a baby and a big move and a lot going on. More importantly, why didn't anyone at Karch think to even ask about wiring? Who tows a trailer without hooking it up to electrical so you can use brake lights? I think I expected an establishment like theirs to be a little more helpful and at least mention it as a "hey, will you want any wiring for that?". After all, they do that with nearly every other service they provide. Pretty disappointed but the move has now been completed (after my husband had to drive over an hour one way to another place to get same day wiring done) and I am looking forward to finding a new auto shop to use instead of Karch.

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Karch Auto
Karch Auto
Karch Auto - Our service advisors are always willing to help!

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Our service advisors are always willing to help!

Enterprise Rent-A-Car

Enterprise Rent-A-Car

1.3(4 reviews)
4.1 mi

Reserved a F-150 or similar a few weeks in advance. The day prior the manager called and said it…read morewas not available. They then canceled my reservation. I stopped into the airport and saw that there was indeed an F-150, but the manager told me it was just rented to an customer on his way in. Very arrogant manager at this office. I used Avis and it worked out 100%. Never again will I use this office. Enterprise State College used to cancel my reservations at my old job and twice my returned car was rented out to someone else, and they tried to charge my company.

I reserved a specific class of car. the luxury SUV, "BMW or similar". I reserved this car a month…read morein advance. I called the people at University part airport two weeks prior to my rental date of yesterday 9/5/2024 to make sure they had my reservation. Everything is fine, i was told. I called them on the 4th, the day before the rental. everything is fine, i was told. I checked in on line to streamline the process as they (National) recommend. When I arrived at my appointed time yesterday they had no car. The clerk said you can have a sedan. I told the clerk that My wife and I both have mobility issues. this is why I requested this specific class of vehicle. they then told me they would "upgrade me" to a Jeep. I asked just how a jeep was an upgrade from a BMW X3? she said well, its bigger and we go by size. this was a 7 passenger vehicle and was also not acceptable due to its size. upon further inquiry the one clerk told me they had my car the prior evening and she didn't know what happened to it. So now the trip has been canceled and I will miss my fathers Memorial not to mention I am out $750.00 for the B&B rental. long story short DON'T USE NATIONAL CAR RENTAL.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz - carrental - Updated November 2026

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