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Hertz Rent A Car

1.7 (35 reviews)
Closed 7:30 am - 6:00 pm

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3 months ago

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7 months ago

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11 months ago

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1 year ago

The worst location I've ever been to! So unprofessional and they clearly don't believe in answering the phone. Do not rent here!

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1 year ago

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10 months ago

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1 year ago

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2 years ago

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3 years ago

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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5 years ago

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6 years ago

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7 years ago

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7 years ago

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10 years ago

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6 years ago

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5 years ago

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9 years ago

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9 years ago

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10 years ago

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9 years ago

Really good service! Helpful employees, reasonably priced rentals with convenient option to drop off at philly airport.

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7 years ago

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13 years ago

I've used this location three times, twice for business and once for my personal use. The staff members are always friendly.

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10 years ago

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10 years ago

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12 years ago

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9 years ago

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9 years ago

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10 years ago

My phone call to them about a rent a car, was rude and uncaring. I decided to go with a much nicer group of people!

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Ask the Community - Hertz Rent A Car

Review Highlights - Hertz Rent A Car

Great service by the whole staff, Tyler made sure I got a new clean car, was in and out less then 5 minutes!

Mentioned in 3 reviews

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(4 reviews)
0.1 mi

I will never use Enterprise again, horrible customer service. The regional manager Kevin Peters…read moreand his team lacks the professionalism and showed disrespect for their customer. They also lost business that should have been given to them. The insurance company got me a rental and I kept the car for over two weeks, the rental was not extended due to the insurer's computer glitch, the insure system is connected to their system directly, they took no action to communicate with the insurer and only rudely demanded the return of their vehicle after the glitch was resolved, the insurer extended my rental, but No, take your car back, I will never use you again

A brand new employee picked me up from a body shop in the area and took me to this location. She…read morewas very friendly, polite and was dressed like a CEO. My car insurance paid for most of my rental. The person who helps me behind the counter was aware of my rental order. I saw a Jeep Wrangler in the parking lot, and I ask her if it was available. I drove home in this rental vehicle! It was quick service picking up the car. Upon return this vehicle, the guy who was behind the counter was dressed very fashionably, and his personality was very friendly, too. I was in and out of there in just two minutes. I always wanted to drive a Jeep Wrangler, Hyundai Tucson, and a Porsche SUV. I hope I luck out again and one of the other car is available for rental here when I need to get my car fixed again.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Spallco Car & Truck Rentals

Spallco Car & Truck Rentals

3.0(4 reviews)
1.8 mi

Very poor local customer experience followed up by poor national customer service…read more I made a last-minute reservation (12:30 PM for a 2:00 PM) same-day Saturday rental. The Website showed office hours until 2, so I reserved a car for that time. I hailed an Uber, and there were some logistical problems, so I tried several times to ring the office to inform them that I would be cutting it close, but could they hold the reservation. No one answered, so I let it ring through to national customer service, who informed me that they couldn't do anything, but I should just keep calling because maybe they were just really busy. I never did connect with the local office, though I arrived at 1:55 to find the gates were closed. William, my Uber driver who ensured I got there by 2, graciously drove around to see if there might be another entrance. [#HINT: This is proper customer experience.] We saw none. I paid him over $20 for an Uber to the location, and he waited for me to make one last phone call to the local office. Still no reply. There was no evidence of movement in the office area, and it didn't look like there had been anyone there for a while. I hailed another ride, and William and I headed back to the hotel, which during the return trip, I called Daniel national customer 'service', which is stretching the term 'service' quite liberally. After pulling up my reservation details, Danel astutely informed me that the local time was 2:01, so of course, they were closed. It didn't matter when I told him we spend the previous minutes trying to get in and not spend it calling the service desk. Daniel offered to make a reservation at another location, 'near' my hotel, but I declined. He apologised and said there was nothing he could do because I called after the location was closed, but he asked if there was anything else he could do to help. Knowing that I was already out $20-something bucks and was on my way to another $20-some odd for the return trip, and suggested he could reimburse me for that, given the inconvenience. No way. No how. I rented a car from @Enterprise. They even picked me up from my hotel. No @Uber necessary. Perhaps @Avis_Support could learn a lesson or two from Enterprise, if not some manners. Interestingly enough, whilst Avis' site lists Saturday hours ending at 2 PM, Yelp shows them closing at noon. Perhaps Yelp is on to something. If this is the case, then whoever is responsible for maintaining hours of operation needs to get with it.

The staff at this location are always so friendly and helpful. We have rented from this location a…read morenumber of times, always with great results. My most recent trip involved an extended rental but then had complications and a change in return date. They even worked with us on what was supposed to be a prepaid, nonrefundable contract when my elderly travel companion had to be brought home suddenly. Real human beings with a great attitude. Five stars!

Autobell Car Wash - One of four tires not cleaned. Notice the whitewalls that look Grey, not white like they should.

Autobell Car Wash

3.0(5 reviews)
5.4 mi

Packages start at $30 and go up from there. The younger folks working here are super professional,…read morehelpful, and nice. They offer both interior and exterior cleaning. This is my new goto wash!

Dear Autobell Customer Service,…read more I am writing to formally express my dissatisfaction with the service I recently received at your Newark, DE location (2466 Pulaski Hwy, Newark, DE 19702). On my visit, I paid $30 for an exterior wash, autogloss, and tire gloss. While I understand that prices have increased, my concern is not with the cost but with the quality of service provided. For reference, my receipt information is as follows: Exterior #53hz7 Docket #53hz7 date 12/12/26 11:45 am The location appears to be operating under a new system that only allows one car at a time, with just two employees at the register and two handling interior details. Unfortunately, this staffing level is insufficient to deliver the level of service customers expect. As a result, my vehicle was left drying in the sun, which caused noticeable water spots. I ultimately had to rewash and dry the car myself, which defeats the purpose of paying for professional service. This experience was both frustrating and unacceptable. When customers pay for premium services such as autogloss and tire gloss, they should reasonably expect their vehicle to be properly cared for and finished without issues that require additional work on their part. I hope Autobell will take this feedback seriously and address the staffing and process issues at this location. Customers deserve consistent, reliable service that reflects the value of what they are paying for. Thank you for your attention to this matter. I look forward to your response and to seeing improvements in the future. Sincerely,

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Autobell Car Wash
Autobell Car Wash - Finished car

Finished car

Autobell Car Wash - Waiting area

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Waiting area

Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.3(18 reviews)
8.0 mi

Customer service. I was supposed to be picked up at a collision center but that never happened. I…read morehad someone drop me off and here I sit with several other customers waiting for cars. And they can't provide me a decent sized vehicle. Came back the next day as I was told they had an SUV available for a swap. Well it is not here. I have been waiting for over an hour again.

Absolute worst experience and service I have ever had with a car rental company!! I went in 5 days…read moreago and requested a rental which I SPECIFICALLY reserved an SUV such as a Jeep Grand Cherokee or equivalent. A small car or compact SUV simply would not work for medical reasons which is why I went in 5 days in advance to make a reservation specifically for what I needed. Otherwise, why bother to even make "RESERVATION" to begin with? When I got there, the female at the desk which was the same person who made the origional reservation, offerred me a Kia Soul which far too small for what I needed. When I asked about the misunderstanding, she basically stonewalled me with a generic answer, "Yes, but we can only offer you what we have" I spoke with a second person who basically told me I could speak with the manager and walked away. When I spoke with the manager, I could tell by his tone, he did not want to be bothered. He offerred me a rental that was over at Firestone being worked on but never answered me when asked if he could actually get it to me. He walked away and started taking other phone calls as if I wasn't even there. Pathetic!! WHAT IS THE PURPOSE OF A RESERVATION?! A reservation is a reservation....RIGHT? These 3 people at this location were the most unqulified, unprofessional and unprepared representatives I have seen in a long time and I rent cars periodically for various reasons. Avoid this location at all costs

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz Rent A Car - carrental - Updated May 2026

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