I rented a vehicle from Enterprise Rent-A-Car from the Latham office and the process could not have…read moregone smoother. My vehicle was damaged in an accident and I had the rental for nearly a month and a half. I was treated respectfully and efficiently even when I had to extend the contract due to the repairs for my vehicle taking longer than expected. Patrick and Samantha were excellent to deal with and the entire experience with Enterprise helped to make an unpleasant situation a bit easier. I would use them again in a heartbeat.

The best at customer service. The staff is all top notch. I have been going to this location for…read moreyears and have always been happy with the service.

Riley and Kyle were some of the best representatives I have ever come across in working with…read moreenterprise! They helped me sort out my situation swiftly and professionally! Thanks again you two, keep doing an amazing job!

Lackluster rental process. They have obvious service issues, as the car had nearly bald tires and…read moreindicated service was due. Return was backed up past the next agency, and the agent was saying sometimes it got really busy and he "can't move at 1,000 miles an hour". They're budget for a reason.

Slow service in the terminal on arrival at ALB yielded only a redirect to the garage desk. The Jeep…read morecompass was dirty on the outside, and had a smell inside. The car had nearly bald tires (photo) with wear strips clearly visible, and a dash warning that an oil change was required (photo). On return the line was backed up past Hertz, and the attendant who told me to stay behind an unoccupied car was saying that sometimes it just gets busy (at 2PM on a Sunday), and that he "can't move at 1,000 miles an hour". The agent who checked us in did a quick barcode scan, said "leave the keys on the dash", never asked about any issues, and ran away. Really not a good experience.

Great vehicle, superb staff, and on the highway in 15 minutes…read more Really enjoyed my experience renting from Budget at Albany Airport. The stations are across from baggage claim. Easy and simple. After a belligerent customer tried to parse and debate the language of contract terms, a rep named Abbas got to us and was super friendly and helpful. Gave my reservation package that I confirmed a couple days prior, received my car, and learned it was a level better than expected. Very helpful for this trip. A quick four minute walk across to the parking facility and I was literally on the highway within 20 minutes of stepping up to the counter. Vehicle was clean and ready to go. Minor scuffs in a couple spots, which is normal for a rental in my experience. Ran well and like the drive for a large SUV. Return exchange was super smooth with no lines. The Budget rep was friendly, and I saw the folio receipt in my email within minutes. We were in line for flight check-in within 10 minutes of pulling in to return the car. Reviewed my receipt and no surprise fees. Bonus points from reserving from my Alaska Airlines account, too. Boom. I'll use these folks again next time.

Great Station Manager, Brittney Brown!…read more She stayed late until all of us received a car even though it was past her closing hour at 2:00 am. Our plane arrived late and no other rental agency was open but she stayed late and made sure everyone had a rental car. Please give her a shout out and inform her manager of her great customer service!

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

I booked a car with Dollar when I purchased my United ticket though the United website…read more I was puzzled when, on arriving in Albany, there was no kiosk for Dollar along with the five or so other car rentals. It was only then that I found out that Dollar is not located at the airport but is ten minutes away and requires a shuttle. I called the shuttle at waited ten minutes for it to show up. The rest of the process was smooth. I was concerned about returning the car to the location and catching the shuttle at 6 am for my morning flight, but that went smoothly too. There are two issues that resulted in my low rating. The first is the off airport location. This is not made clear at the time of the reservation. I would expect both Dollar and United to have been transparent on that point. Second, the car rental location is understaffed. There is often only one person checking in customers and driving the shuttle. You can see how this could be an issue. However, the service was friendly and I had no issue with the car.

Never rent a car from Dollar car rental, they don't honor their contractual agrreement. They…read moreoffered prepay gas refill based on usage, i returned my car full of gas and was charged almost $80 over the agreed on rate. I have attempted twice to reach out to Dollar car rental to bring resolution to this matter but never received a follow up email or call. They don't seem to care about customer service since they got your money, What a scam ! I booked my car rental through Southwest airlines, they should stop promoting their car rental with Dollar as its's a bad reflection on Southwest airlines too.

I had a very positive experience at the Alamo car rental at Albany airport. I booked the rental…read morethrough Costco Travel and filled out the information form for my flight number since we were arriving late at night and I was worried about a flight delay possibly leaving me stranded. They assured me that they stayed to cover customers whose flights were delayed- that peace of mind was important, although we didn't need to rely on it after all. The rental pickup is a short walk across the street from baggage claim. The agents were friendly and efficient. Did not try to sell me things that I didn't want. They provided an adapter for my phone cable and helped me make sure I was able to hook into my phone guidance before leaving. The car was clean and in excellent condition. Return was equally quick and easy. Good price and great experience.

We had a WONDERFUL experience with Alamo at Albany Airport. Kieran (manager) was so helpful in…read morefinding a Cooperstown souvenir that was left in the car when we dropped it off. He went well above and beyond to retrieve and return an irreplaceable item to us and I could not be more thankful! 10/10 would recommend Alamo and will definitely rent through Alamo the next time we need a car. Service at pickup in Toronto Canada was equally pleasant and helpful.

The service at the 900 Central Ave location was very professional, friendly and respectful. They…read morewent out of their way to make sure I got the Uber ride I needed after returning the rental vehicle through my insurance company. It was my first Uber ride and I was still learning how it worked. I definitely recommend the staff at this location of Enterprise. I've never used the other Enterprise locations so can't speak for them.

They are the worse I order a full size car and deliver a subcompact and then tried to tell me it…read morewas a up grade.

My flight landed at Albany Airport around 11:30p, and I had the keys before midnight. Beautiful…read moreNissan Murano. And I must give a shout out to Avis Ops Manager, David O'Brien. The car was only 5/8s full when I rented it. I told the attendant who advised me to take a pic of the gauge which I did. I returned the car at 5/8s full (as directed). But was charged and extra $25. I mentioned this in my initial customer review. David O. contacted me almost immediately to say, quote "It appears the system did an auto read on your vehicle and charged you for the gas. I will send in for a refund for you for the amount of $23.25 plus tax." Which he did. Now THAT's service! Thank you David. Thank you Avis. I will for sure rent from you guys again. In fact I will be there late October. Looking forward to it. Thx again. -cj

This rental car experience was completely avoidable by the company. Our reservation for a 12-person…read morepassenger van was booked months in advance, as we and many family members were flying in for our daughter's wedding. As we waited by baggage for the family members to arrive who were sharing driving duties with us, I was watching how slow it was taking them to process customer after customer. The rest of the desks (Hertz, Enterprise, Dollar) were all empty and speedy. So I preemptively got in line early (.5 hr before scheduled pick up), trying to plan to reach the front of the line as our extra drivers arrived...to save time (which, even as I'm typing this is hilarious, because that was never...never never ever going to happen). I did plan it perfectly, they arrived as I reached second in line, hugs and hellos, and as we stepped up to the desk, we were informed there are no passenger vans available. And already a half hour in, we stood at that desk for another hour and forty minutes as the staff scrambled, ran out to the garage and back, waiting for management to respond to them to try and make something happen. We learned that there was really no inventory of cars for the reservations made. We watched the line behind us grow from 10 to about 50 people in that time. Shout out to Zeke, Whitney, Aman & Elizabeth. They were all left to deal with angry and frustrated travelers with no cars to give them, no authority to make any decisions, no support, and short staffed inside and outside. Whoever "Bob" is left them all high and dry and was not reachable or responsive, but apparently the only person who could authorize anything. In our case, it finally ended up resulting in two 7-passenger cars after almost 2 hours. When we received them, they were dirty, with gum stuck to the cargo space carpet. I have photos of a super long line of people, but that has already been posted by others. They completely overbook with no regard for arriving travelers. My daughter lives here so we will most likely be renting again. But I will never ever rent from this Avis/Budget location. In fact, I will likely stay away from Avis/Budget anywhere because of the experience at this location. Zeke, Whitney, & Elizabeth need a raise and a vacation.