I rented a vehicle from Enterprise Rent-A-Car from the Latham office and the process could not have…read moregone smoother. My vehicle was damaged in an accident and I had the rental for nearly a month and a half. I was treated respectfully and efficiently even when I had to extend the contract due to the repairs for my vehicle taking longer than expected. Patrick and Samantha were excellent to deal with and the entire experience with Enterprise helped to make an unpleasant situation a bit easier. I would use them again in a heartbeat.

If I could give no stars I would. The manager was extremely condescending and accusatory stating…read morethat he smelled marijuana in the vehicle. I don't smoke marijuana he also tried saying that a muffin crumb was a piece of marijuana. I have never had such a poor experience with enterprise as I have been renting from them for years at another location. The manager needs training in how to treat human beings as well as customer curtisy. Worst experience that I have ever had at any car rental company.

Great experience at this airport location. Amir and crew were excellent. Process was quick and…read moreeasy. They hooked me up with a nice ford f150 with 4WD since I was driving into the mountains and snow was expected.

Employees were a delight. Fast friendly and very knowledgeable. I had a wonderful experience. Props…read more to GEICO and to Enterprise for working together and making everything so simple for me

Great vehicle, superb staff, and on the highway in 15 minutes…read more Really enjoyed my experience renting from Budget at Albany Airport. The stations are across from baggage claim. Easy and simple. After a belligerent customer tried to parse and debate the language of contract terms, a rep named Abbas got to us and was super friendly and helpful. Gave my reservation package that I confirmed a couple days prior, received my car, and learned it was a level better than expected. Very helpful for this trip. A quick four minute walk across to the parking facility and I was literally on the highway within 20 minutes of stepping up to the counter. Vehicle was clean and ready to go. Minor scuffs in a couple spots, which is normal for a rental in my experience. Ran well and like the drive for a large SUV. Return exchange was super smooth with no lines. The Budget rep was friendly, and I saw the folio receipt in my email within minutes. We were in line for flight check-in within 10 minutes of pulling in to return the car. Reviewed my receipt and no surprise fees. Bonus points from reserving from my Alaska Airlines account, too. Boom. I'll use these folks again next time.

Dropped my rental off a half hour earlier than expected drop off to get on my 8 am flight with a…read morefull tank of gas, budget says I dropped off at 151 in the afternoon and charged me for an extra day and a late fee so took an extra 124.00 off my credit card, now fighting to get my money back. I was back in Tennessee at 1:00 . just crazy

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

Great Station Manager, Brittney Brown!…read more She stayed late until all of us received a car even though it was past her closing hour at 2:00 am. Our plane arrived late and no other rental agency was open but she stayed late and made sure everyone had a rental car. Please give her a shout out and inform her manager of her great customer service!

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

My experience was horrid. Car smelled like weed, tires were horrendous so we slid everywhere and…read morethey gave us the smallest vehicle they had - my husband was very uncomfortable the entire trip. Our trip was a month ago - I make this point to say that I've been promised a $60 credit for an ENTIRE MONTH AND STILL HAVE YET TO RECEIVE IT! I called over a week ago regarding this issue, spent over 30 minutes on the phone and the agent tried to get me to hold yet again until I told her enough! I've made at least 5 calls to them regarding these issues, spent probably 2 hrs. on the phone overall and still have yet to receive the credit. I am furious and at this point, think I deserve a complete refund. I will NEVER use this company again and highly recommend that others refrain from using them as well.

When I arrived, the line was extremely long and there was only one woman working the desk. I've…read morebeen on the phone communicating with Alamo which had gotten me no where. Before my trip I was genius and forgot my wallet at home in Hawaii. So the only thing I had on me was my passport. I've rented with Alamo several times so I knew they would have all of my information on file. However that didn't matter. They gave me a hard time and I was unable to get a car. I spoke with Alamo again and they told me I could get a temporary license and that would be able to work. So I had to purchase a new license via online DMV. After I was able to do that everything worked out. There was a woman working the outside booth, I didn't catch her name... she was the manager of the pick up booth that day. She was super sweet and friendly! She first tried to put me in a clown car, I was not driving that nor was it what I paid for. I was very angry and annoyed especially after all I just went through. However she told me when something is clean in the category in which I purchased I could get it. I was mad I then had to wait again. Shortly later she pulled up a vehicle and was like here goes a little upgrade so we can get you out of here. Overall I had a crappy experience but her super friendly and sweet attitude really turned it around. Kindness goes a long way, and it's free!

This review is overdue... I have rented a car twice from this Alamo location in two years and both…read moretimes had fine experiences. The reason I am writing this review now is because my most recent experience was still excellent despite a small hiccup with available cars on the lot (easily/quickly resolved). The check-in process inside the terminal went smoothly. The interaction at the garage booth was fine--Chloe M. was professional and helpful in communicating what was being done to provide enough available cars. The manager was also there and stepping in to solve this issue in a calm and respectful manner. Bonus points--he was dressed in professional attire and communicated well, which gave me confidence in a positive outcome. Alamo at the Albany Airport is my first choice rental car company based on experiences. My bill has always been accurate. Everyone I dealt with was friendly, which is especially welcomed after/before airline travel.

Great Enterprise! It's behind a China import shop. The waits are long. Staff is from all over the…read moreplace - but there's seats, cold water. The availability is no good. Review: 4

Shout out to Regan for assisting me with my rental today! Definitely a repeat customer! Thank you!read more

My flight landed at Albany Airport around 11:30p, and I had the keys before midnight. Beautiful…read moreNissan Murano. And I must give a shout out to Avis Ops Manager, David O'Brien. The car was only 5/8s full when I rented it. I told the attendant who advised me to take a pic of the gauge which I did. I returned the car at 5/8s full (as directed). But was charged and extra $25. I mentioned this in my initial customer review. David O. contacted me almost immediately to say, quote "It appears the system did an auto read on your vehicle and charged you for the gas. I will send in for a refund for you for the amount of $23.25 plus tax." Which he did. Now THAT's service! Thank you David. Thank you Avis. I will for sure rent from you guys again. In fact I will be there late October. Looking forward to it. Thx again. -cj

Our flight was delayed and we landed pretty late in Albany. When we got to the Avis rental counter,…read morethere was no one there to give us the keys for the car. There was no one to contact. There was no information. There was no communication. We had to call for a Lyft ride at 3 AM to take us to our hotel. It's unbelievable that the staff here left us high and dry, when they had our flight information and they knew that our flight was delayed. They could've texted us. Emailed us. Called us. To tell us that they weren't going to be there (even though they should've been there.) I called them the next morning, but no one answered. So I just canceled the reservation. I'll never rent from Avis in Albany again.