Currently filing a Better Business Bureau Dispute with both Priceline and Dollar Rent a Car. This…read morehas been the worst experience in customer service. Please stay away from these companies. As for the owner of the Dollar Rent a Car in Michigan, I did not appreciate hiding behind the corporation as this was a localized situation. With all this leg work I have decided to take Public and National.

Reserved a car several days in advance for pick up on 12/29 at 2:00pm. Got there at 1:40 and was…read moretold that no cars were available and that I was seventh in line. They hoped to get me into a car within a couple of hours. Had a family dinner in PA that I had to make by 8:00pm. Finally got a car at 5:20 and rolled into PA an hour after everyone had left. How do you maintain a car rental business when you don't have cars for people who have made reservations? Got the following from the district manager: Thank you for taking the time to tell us about your experience. On behalf of Dollar, I sincerely apologize for the inconvenience you experienced due to your vehicle not being ready [Insert Personal Message] If I can provide any further assistance, please don't hesitate to contact me directly by replying to this email. It actually says in the email, [Insert Personal Message] Emailed the District Manager's supervisor also with no response. Reminds me of the Seinfeld episode where they know how to "take the reservation" they just don't know how to "hold the reservation". Even Jerry got a car on time, just not the one he reserved.

I'm an 87 year old woman and was flying to Texas on December 17th. The ticket taker was an…read more extremely nice young man.His name was AVANTE ALEXANDER. He went above and beyond his duties. He got me a wheel chair and took care of me until I was through security . He even walked and talked to me all the way to my gate, All of your employees are very helpful but AVANTE ALEXANDER IS A VERY SPECIAL YOUNG MAN IN MY BOOK and I feel that his supervisors should know what a great employee that they have representing Bishop International Airport, Donna Machleit

Flint Bishop International Airport reminds me a lot of the Myrtle Beach airport. It's very simple:…read moreTwo stories, an elevator and an escalator. The airport is currently being remodeled, so it's a work in progress. Let me start by saying that while at the Las Vegas Harry Reid airport I had to clean my own toilet before using it, here the first floor bathroom sparkled and was quite nice. No chipped gross mirrors here. I'm looking at you, Harry Reid. I'm giving 4 stars because all of the eateries were closed. If you have arrivals and departures, they should be open. You want to provide an exceptional customer experience right? Then you need to be open. Staff was present and friendly. The elevator worked well and was clean. The escalator was working fine. I didn't take it because of luggage. Although there was construction, I didn't feel hindered in any way. Passenger pick up was convenient and you could load right at the front doors. In all, it's a nice little airport!

When I was researching car rental companies at FNT recently, I picked Enterprise since it was the…read morehighest rated of the lot at the time (3.1 stars, I believe). I am so glad I did since they went above and beyond to help me on what had been turning out to be a bad travel day. My flight was delayed long enough that I finally gave this branch a call to see if they closed right at 11, or if they were open until the last flight gets in. The person I spoke with said that they would be there until 11:30 at the latest and helped answer some questions while I was starting to form a Plan B. When the flight delays became late enough that I felt sure I wasn't going to make it even by 11:30, I called back and the rep assisted in finding a branch that opened early and had small enough cars that I could drive so that I could make my 9am client meeting 45 minutes away the next morning. We modified my reservation, and I booked myself a hotel down the street from the Grand Blanc branch. When I landed at 11:40, I did not expect to receive a phone call, saying that they had waited for me after all and to come on down to the counter. While I still ended up staying by the airport instead of driving the 45 minutes to my original hotel, the peace of mind to drive straight to my hotel to get to bed and then being able to start driving to the client meeting by 7:45 the next morning was invaluable, especially after having dealt with a 6-hour flight delay, of which 3 of it, I was stuck in my plane seat. I'm sure I was a crankier version of myself, but this branch's service was instrumental in making my day much better than it otherwise would have been. A huge THANK YOU to Jay and the Enterprise Team at Flint Airport!

RENTERS BEWARE OF FALSE DAMAGE CLAIMS AT THIS LOCATION!!! I rented a vehicle here, arriving at…read moreapproximately 10:30 PM when it was pitch black outside. After waiting 15 minutes for an employee to wander up to the counter to help a long line of customers, I was finally given the keys to my vehicle. There was no inspection of the vehicle by an Enterprise employee and I was unable to inspect the vehicle myself as it was too dark and the parking lot is not well lit. The following day, I did look at the vehicle, taking photos of some door dings. Our rental period went on, with no accidents, incidents or any sort of damage to the vehicle. We returned the car prior to normal business hours, so again, there was no Enterprise associate to be found. After returning home from the trip, I received a call from the location stating that there was damage to the front grille. Luckily I have a video of the vehicle from when I dropped it off, and there is no damage to be found. However, Enterprise continues to harass me and has processed a damage claim against me. I have involved my attorney but this is absolutely ridiculous. I will never rent from Enterprise again and hope that this helps others look elsewhere to avoid such unscrupulous business practices.

Javonte made the experience seamless and he was extremely personable. I would recommend him over…read moreand over.

For the worst selection of vehicles, lack of customer service and overall worst care possible…read moreplease go to this National. You will not be let down with the poor experience you are about to have. So happy to have Executive status and rent so frequently that the 5 free rental days will be spent in the worlds worst vehicle possible after our pickup from Detroit with an amazing 20k miles on it had a failing transmission from lack of maintenance by National. What is the equivalent replacement of a Nissan Armada SUV you might ask! It's a Mitsubishi sedan hatchback. What a deal right!!!!! A 10 person vehicle to a clown car, this will certainly store the entire family! This place sucks, what a trashy company, and the attendant, well "it ain't her problem" with a shoulder shrug to boot. Such perfection at this establishment. I don't think it could have been any worse other than telling us to Uber home, which hell, might as well have.

Got there and realized they don't take debit cards or cash! Absolutely ridiculous. Had to use our…read morecredit cards which we don't like. The man behind the counter was very nice. The lady was loud and rude. She was yelling at someone on the phone regarding not having enough vehicles. As a customer I don't need to hear this. Car was suppose to be mid size. It was a Nissan accent. Not midsize.

The gentleman that helped us lastFriday, was amazing representative of great customer service. When…read morediscovering the vehicle that we were going to rent did not have proper tire tread , immediately made arrangements to get us into something that was more than suitable.Exceeding our expectations. sincerely , Willie Ming

This location, does not pick up there phone. During your wait, they will answer and swiftly…read morereturning you back on hold after 8-10 minutes they hang up. Tried calling 3 times. Bad for business!

I have rented vehicles numerous times from this Budget since it is located at the airport. In this…read morelocation, Budget and Avis share a counter near baggage claim. I typically make a reservation on-line. When I arrive pick-up is a smooth, easy process: I provide an ID and reservation number, wait a few minutes to receive the keys and then I'm on my way. I'm usually able to complete this process before my luggage arrives on the conveyor belt. I definitely recommend a thorough inspection of the vehicle before you drive off. I often see a lot of knicks, dings, scratches, chips in the windshield, etc. on the vehicles. Once, the inner part of the wheel well was coming apart on a vehicle - they offered to replace it if a similar vehicle in its class became available. You want to be sure that all is documented before you drive away. I feel like half of the time the vehicles smell like someone was smoking in them. Sometimes I can tell that the vehicle has been vacuumed but often there is still bug residue all over the outside. I image this is because they don't have a lot of time or enough staff to work on the turn-over in-between rentals. Otherwise, I would say that I don't have any issues - at least nothing that keeps me from being a repeat customer. Overall, it continues to be an okay experience.

We reserved a vehicle in advance and upon arrival were told there were no cars available. We were…read moreplaced on a waiting list and told we would receive a call we never did. It has now been several days of calling and following up ourselves, and there is still no vehicle available and no clear resolution. Each time we reach out, we are simply told "sorry," with no timeline and no urgency. This left us stranded at the airport and scrambling to find alternative transportation, while other companies also had no availability. The lack of accountability, communication, and customer care is extremely disappointing. If you cannot guarantee reservations, that needs to be communicated upfront. A confirmed reservation should mean something. We will not be using Budget again after this experience.

I rented a car for 22 days from Alamo, when I returned the car to the airport I handed the keys to…read morethe person behind the counter and caught my flight. When I arrived home I discovered I had accidently given my keys to the clerk at Alamo. I had to over night the keys and Alamo charged me $274.82 from 7/29/23 2:30 pm until 8/1/23 9:42 am when they were delivered the keys. Charged me for three days at $91.60 per day!!!! Although their agent took the keys they assumed no responsibility on their part. Do yourself a favor rent from Hertz!!

Do not trust this location. They lie!…read more I Rented a car with them through Costco and confirmed twice (once months before our trip and the other during the evening of our flight delay) with the local staff to confirm that they would stay open the 2 hours after normal closing, which is their company policy (if we provided flight info in our reservation). We did include flight info, our flight was significantly delayed and the person that said that she would be there until 1:00 a.m., closed the counter at 12:30 a.m.!!!!!! I ran through the terminal and arrived at 12:48 a.m. to a dark desk! Avis/Budget on the other hand had someone at their counter for the passengers on my flight. I was luckily able to rent the last Budget vehicle available for the 4th of July week, but for $491.01 more. Almost worse than the experience above, is that I've filed two separate complaints with Alamo customer service and after two weeks from my first complaint, the local management has yet to contact me to explain or apologize. I repeat, unless you want to risk being stranded without a vehicle, do not rent from Alamo / National in Flint Michigan. I would give them a zero star rating, but one star is the worst you can do.

Good service, fast no nonsense cars. Very quick and responsive service and top notch Chevrolet…read moreTahoe upgrade with no charge from Nissan Pathfinder! Love Michigan!

Amber has the best customer service!!! I arrived after midnight, after all rental car counters were…read moreclosed (including Avis). My rental agreement was for the following day which meant I would need to taxi to my hotel and then taxi back the next day. Amber was staying late to do inventory and she let me change my agreement to rent earlier, saving me a huge hassle. Thank you Amber! The rental car lot is small, and selection is limited. Finding the car was quick and convenient.