It's a budget car rental, but the guy working the desk knew what he was doing and was helpful AF!…read moreEven went as far as pulling the vehicle around for me. Just be sure to honor your set appointment (5-10 min prior) & he will not give you any troubles.

DO YOURSELVES A FAVOR AND DO NOT RENT HERE, or if you do MAKE SURE TO GET AND CHECK YOUR RECEIPT…read moreBEFORE LEAVING ! Can't remember the woman's name but she for sure played me ! I had an entire conversation with her about prepaying for gas as Budget's gas prices are $1.75 and currently we're sitting at about $2.17. We laughed and joked about it. My email confirmation said $144 for the rental. I was charged $159 (never looked at the receipt but I figured I prepaid for gas so it sounded about right) fast forward 4 days now it's time to return. I don't fill up cause hello I prepaid lol. I hand her the keys she asks if I need a receipt I say no (WISH I WOULDN'T HAVE DONE THAT)I check my CC before I was even in the car (I got an alert within 30 seconds of her running my card ) and I see an $89 charge it's pending so in my mind I'm thinking the rental was less than I was originally quoted and the larger $159 will just fall off because remember I said I got an alert 30 seconds after she ran my card. But she never followed me outside. Never checked the car/gas gauge never left her seat so how would she know if I filled up ? So I don't think anything of it. 5 days later both charges are still there so of course I call Budget and the same woman who helped me is who answered. She remembered me and everything about me EXCEPT the conversation about me prepaying for gas !! ARE YOU KIDDING ME !!?? So when I asked why was the total from my email confirmation different from their total she than stated they add an EXTRA 10% fee on top. Mind you that's stated NO WHERE ON THE WEBSITE, EMAIL CONFIRMATION NOR WAS IT TOLD TO ME VERBALLY! I honestly feel like she saw that I didn't ask for the receipt and jumped at the chance to charge me more. So of course I called my CC company and told them what happened. They gave my a temporary credit while they "investigate" will update with results as they come in. Smh

Not sure why this rental place has such low reviews, but Jacob was fantastic! We put the wrong…read moredates when we placed the rental order coming from Vegas and Jacob was so kind to accommodate and correct our error. He got us the exact type of vehicle we needed without hesitation. Definitely recommend.

The vehicle was not what I requested by calling the national reservation line. I requested a 15-PAX…read moreMedium/High Van, but specifically stated high due to a long trip. I received a 15-PAX medium the day before the trip, which I previously had a 15-PAX Medium/High reserved with Custom Van Rental off of Yarbrough, but decided to go with a National company. Secondly, on the way back from Dallas to El Paso the rear air conditioning system did not function and the front became intermittent. This was a trip from hell. You can gauge from the pictures the significant difference between the vans.

Alex was awesome! Excellent customer service! Alex made everything seamless. We were in and out of…read morethere quickly. I would recommend Avis to anyone! We will definitely come back! Thanks again Alex!

Izzy is a customer service professional from the moment you enter. I communicated what I needed,…read moreand he made that a reality. Great Service!

I followed up with the information from Chris R. and was pleasantly surprised to be offered an…read moreadditional refund. I wish it had been that easy when we first tried, but a I do feel the Alamo has made it right.

We arrived a little early our rental car was ready. The gentleman I believe his name was Cruz was…read moresuper helpful. We were very pleased with service picking up and returning.

AVOID AT ALL COST made a reservation over a week ago, getting constant emails about upcoming…read morereservation. Only to be called 3 days before stating they wouldn't have a vehicle for me. I was told the reservation doesn't guarantee anything. I called corporate for help, was told would be called by a manager and never called. No empathy and no care. So I'm stuck without a vehicle for my trip in 3 days. RESERVATION DOES NOT MEAN GUARANTEE and there is no care to leave you high and dry. Use any other company.

very unprofessional establishment ! They don't know what the f they're doing. They are not…read moreconsistent and not waste your time constantly changing cars then up your price at the end. DO NOT RECOMMEND!!!!!

Worst service ever! Had reservation with Thrifty. Seems they never have cars. Called our agent,…read morethey say Hertz has cars... Hertz desk, no clerk. Sign says go to the gold booth in the garage. Garage staff send me to Dollar/Thrifty desk, who says we dont have cars and we are working pur way down the list. This company is a joke. Avoid at all costs!

Waited in line for an hr, just to be told that they don't have a car ready for us…read more Our reservation was for pickup at 3:30. We finally got a car at 5:30. I prepaid the rental, but at check in had to put down a $200 deposit (it was refunded upon return of the car) I reserved a Midsize SUV, and got a Jeep Compass which was decent, but honestly would not classify as midsize because you can't put 2 adults and a car seat in the back . Just not enough room. Our flight was delayed by several hours, so I tried to call to try to extend my reservation, but you can't get through to anyone.. not locally or nationally . So we ended up having to return it earlier either way. We filled up the car less than a mile from the return, then get an email receipt showing they charged me $10.99 per gallon, plus other fees - based on the miles driven! Even though we filled up before returning. I emailed a copy of my receipt to customer service showing the fill up, still waiting for my refund of $98 for gas for 8 gallons ! Very frustrated with the whole experience with Hertz

I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

This updated review was for a trip in April 2022…read more Back in good ol El Paso. We arrived on a Friday afternoon and for us in National Elite, there was a bunch of really nice cars. My now fiance chose the jeep for us and our friends to ride in. Quick check in and quick return this time around. I would highly recommend national if you dont want to sit in a parking garage in the desert waiting on the other slow companies

Enterprise Car Rental Dispute…read more I am a long-time Enterprise customer. After driving away from the lot, I noticed that the gas tank was not full. I called them, and they said just return the car with the same level of gas. How would I know how much gas needed to bring it to the "same level" when i am at the gas pump? Very shady and unprofessional! After over two weeks of rental from an insurance claim, they charged me for a complete detail for $222.50. I own a husky, and admittedly, there was some dog hair that a good vacuum would solve. I was willing to give them the $50 cleaning deposit for the vacuum, but they insisted on a complete detail job where is not necessary. I feel they don't want to clean their cars between customers, just use any flimsy excuse to charge the customers. These people are crooks! I will never rent from them again. I am disputing this charge with my credit card company now; what a huge hassle.

Booked two weeks in advance. Over $1000 for the rental. Called in the morning to confirm and no…read moreproblem. while in flight they called to say they not only don't have my reserved car but any car at all. We had traveled seven states away to be stranded. Thank the gods Avis saved the day.

I had a last minute change in drivers and needs and Sal and Ruth went above and beyond to meet my…read moreneeds They had the best price and their customer service was outstanding!

I regret renting a van from Affordable Truck & Van Rental to visit Chihuahua MX, the tire sensor…read morewas on and I told Salvador Santa Ana about it and he said yes I know, its cuz they get messed up a lot so I don't even care about it anymore but the tires are ok, well, guess what? We got a flat in the middle of nowhere, on our way to Chihuahua, MX, the double doors on the side of the van shake and squeak A LOT, it makes the van feel like an old bumpy vehicle that needs to go out of service ASAP almost all the seats are thorn, what a shame that when I told the owner about it he said yeah it's because of the use thats normal wear and tear I wouldn't go back to this place for another vehicle even if it was for free. BAD CHOICE