So we had originally planned to rent a car at the airport, but due to flight delays and rental car delays we were never able to pick up a car. This rental facility was close to our hotel so I grabbed an Uber and headed over here to pick up a car. When I arrived, there were two people Working with the two representatives there. The facility was not the cleanest or best kept. The lady behind the counter said that she would be with me as soon as she was done with another customer. The other gentleman did not greet me at all. I sat down and waited for 20 minutes and no one said anything else to me while they continued to work with the same two people. The lady behind the counter seemed to be working with the gentleman, but the guy behind the counter seemed to just be chatting . Notably he complained about all of their SUVs moving to Ford. After 20 minutes, I asked when I could expect to be served and he said when I'm done. He and the lady had both gone outside to get people cars, presumably. When they came back in five more people had come in behind me and then finally the gentleman behind the counter seemed to have a sense of urgency and actually want to help people. The lady who worked with me was very nice but overall it was just an unpleasant experience because the wait was extremely long, there was no sense of time or urgency, and the facility was not well kept. However, I gave them two stars because the lady who helped me was nice and because my experience returning the car at the airport was excellent. read more

The manager charged me 250.00 for an interior clean out when there was nothing but regular dirt from travel on the floor. He then charged me 250.00 for putting a spare on the flat tire that was flat when I got the car . I wouldn't exorage anyone to rent anything from here because this was insane. Then he showed me a cleaned out car that smelled marijuana and I was like it's very clean and reeks of marijuana makes sense . This man truly shouldn't be a manger read more

Hertz Rent A Car - The extremely dirty car - Car Rental Near Me - Dearborn, Michigan

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Alexis was friendly, helpful and worked with me to get the best deal! I appreciate them making things easy for us.

Disrespectful female staff. No names given. After completing paperwork, payment taken, and in car, we were asked to wait for "release". She was initially helpful as my elderly mom needed a car while hers was in the shop. Bottom line we were in car with keys and waiting. I questioned wait repeatedly. She came out, refused to give me corporate manager's name holding us up and then demanded keys back. I refused stating this was too hard on my Mom. Once given keys she stated I will not rent any car to you, leaving my mom, a vulnerable elderly woman without a car. read more

Hertz Rent A Car - The car we were sitting in, with keys, for 30 minutes. - Car Rental Near Me - Dearborn, Michigan

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Liers and Manipulators .... Called to speak to someone about charges when I mentioned it was about unauthorized charges I was put on hold and they never come back to the phone so I handled it with corporate. Here's screenshots of them trying to add a cleaning fee and damage fee which both claims were DENIED . Thankyou. Because if I drop my car off and hand the keys over to the rep and complete a walk around there's no reason for you to wait an hour to do a report and not notify me before leaving . I don't see how someone can return a supposedly crashed car and the representative act as if they didn't see it until you left but you guys did a walk around together ! It's way safer to play with your kids because I will keep these records for legal matters. read more

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Check in was quick and the car was ready. We received a brand new car with less than 200 miles on it.

Horrible. Awful. No respect for customer's time. DO NOT GO HERE if you can avoid it. Back to back terrible experiences.

I called this place like several times in the morning ,evening and like 20 to 30 minutes before they close and they another phone and told me to hold and I hold and I been on hold for an hour and I hung up and called back and no one answered and that's bad business I wanted to get an quote and get an car smh read more

If I could rate ZERO I would. My son flew back to MI from FL to visit me. He doesn't have a car right now so we decided to rent him a car for one day so he can get home from Detroit airport. His plane got in a little late. He went and picked up his bags. He took the shuttle over to the rental place and was told he was a no-show and late and couldn't get his rental. Now he's stuck at the airport with no ride home and no money. I rented the vehicle with my credit card and because he didn't have my credit card he could not rent. This is the first time that he's ever tried to rent a car and the experience was heinous. Not only that, I lost $125 for a rental I never got. I don't know who would ever rent from this company and I urge anyone reading this review to never rent from this company Hertz again. I'm told this is not the first time they have pulled this scam. read more

DO NOT DO Business at this location. I've had back to back frustrating experiences at this location. Ali and Michael at this store would lie straight to you face about their inventory. No matter what you book, they will push to sell you Tesla. On Tue this week, my booking was declined saying they only have Telsa, on the very same day my wife booked and she got a gas car. Also, can see variety of cars in their inventory. Today I tried booking, they gave pretty same responses, had to spend an hour on the phone, deliberately didn't pick up my calls or kept me on hold so long enough, that I had to hang up and dial back. read more

Don't go to this Hertz go to the one at the airport. This is the worst place ever. The cars are junk and the staff there is crooked. They will overcharge your credit card. Please don't go to this place. crooks read more

I had no issues at this Hertz location, the staff was nice and answered all my questions and made my car rental processes pretty quick and easy. They handled all the insurance and paperwork for me. The only issue I had was with the car I got, being so extremely basic packaged, compared to my full option spiffed up lease, it had no remote start, no heated seats, heat took about 20 minutes of driving to actually make the "heated air" warm (and it's very much winter here in Detroit), all chair movements were hand mechanical, not electric, and no safety features whatsoever. This is not the employees fault. I just feel like this company cheaps out as much as they can to maximize profit At customers expense Don't recommend them read more

If I could give this company 100 NEGATIVE stars I would. The business practices of this company is absolutely egregious, dishonest and flat out scammy!!! I prepaid for a rental, went to retrieve the car I was told I'd have to pay again plus the deposit with a different card. I was not going to pay twice so the car was NOT was released to me. I am due a refund and have been lied to by supervisors and agents, disrespected and treated very poorly and STILL HAVE NOT RECEIVED MY REFUND. It's been almost month I've been toiling with them to get my money back! DO NOT RENT FROM HERTZ PERIOD. They are con artist/scammers! read more

I would rate 0 if possible. I called before renting online. I asked what small SUV was in stock before I reserve for same day. I was told an Equinox. When I arrived, I was informed there were no cars available and that it wasn't possible that I was told Equinox. I was told there are disclaimers on the website and that a reservation is never guaranteed. I was going to wait for an incoming car from another location, but the arrival time kept getting extended. I left once I was pushed to change to a Tesla, as I had seen previous reviews on their hard push for Teslas. Something is off about this location. I also had to call corporate to get my money refunded, they would not assist as it was past my pickup time. They also would not give me proof of no delivery. AVOID THIS LOCATION. read more

I paid extra to enjoy a Tesla. However, it was disgustingly dirty, and reeked of tobacco and weed. I would have cancelled the purchase prior to leaving but, I was in a big rush. The wait time to get the car took longer than expected. I would never come back here. read more

This place is terrible and definitely lacks customer service. Ali the head rep there is beyond rude and will always tell you they have no economy cars available jus t to get you in the higher priced cars , I've also witnessed him talking down to women (customers as well as his coworkers). Please take your money and business down the street. read more

Worst place to rent. I have rented from here because its close - unfortunately many times. I have had to wait for over an hour each time and the worst was for 2.5 hours. Its like pulling teeth to give them business. Pulled my car out and the tank was less than full - was just glad to be out that i did not have the nerve to go back and let them know. Been receiving calls that the car has not been returned and legal action will be taken against me! When i have a valid rental contract??!!! Just ridiculous. The manager is rude and has not been to customer service 101. The only civil person in this place is a guy i just spoke to on the phone called Justin. Avoid Hertz like the plague - I am moving to enterprise. read more

If I could give zero stars I would have. Jamar Morgan was the manager associate. He was very rude and shady. I asked for a full-size Ford and was give a foreign car. I was quoted one rate and then told it would be significantly higher. He says a lot of things but refused to put them in writing. He gave me a horribly filthy car and then got an attitude when I said I would not accept the car. I had 2 car seats and several bags, and I asked him to help carry a car seat out to the car for me and he refused. HORRIBLY UNETHICAL!!!!! read more

Rented a 2016 Ford Fusion with 34k miles for a trip down to Georgia. The customer service was so-so. They lacked enthusiasm and seemed like they didn't want to be there. However, the car came with GPS and Sirius radio which definitely made the long drive more entertaining. I paid a very cheap amount for a week long trip. I would only recommend going here if you have AAA or a similar type of discount. The lot is extremely small so they don't have a wide variety of vehicles. read more

I just had somewhat unpleasant experience. I reserved the grade C car, but it was changed to grade B car instantly without any notice. I understand that the car availability is so subjective. They just showing slight price difference. (Few Bucks, less than around $10.) When I just come in, the representative was somewhat indifferent. That was okay. The fee was changed unexpectedly, but it was fine. It might differ. However, after that I discovered that the grade was different from when I reserved. I called them. Although it was their fault that they do not notify me, the representatives seem to unpleasant, too. What they said is that "What do you want, sir?" They cannot give a partial refund because it is peak season. I just accepted them because I do not want to waste my time. I did not express directly, but I lose what to say. It was a huge disappointing. I might avoid this place for later unless I rent a real bargain cheap car. Who can solve this problem!?!? The tank was full, and the car was just okay. read more

They don't even deserve the one star but in order to put this review up they need a star. They get A 0 on my end! So My mother and I walked into hertz with the expectation of getting her a rental car for a few days because her vehchile is in the shop. We have been dealing with this hertz location for as long as I can remember and Never had any issues until we walked in today. We have always been able to use a debit card and from the beginning of our transaction the guy who was helping us was so rude. Mohamad Charaf-dine (not so sure on the spelling of his last name) but he was very rude, and disregard what was online and refused to take my mother's method of payment which is the debit card and he said that they don't take it. Well if you don't take a certain card it should be on your website. My mother and I will no long be a customer of hertz rent a car on Kean street in Dearborn Michigan. Worst customer service representative I've met. read more

What a crappy Hertz including attitudes. Manager rude and removed from customer contact. other agents are fast talking, negligent with information. Never to use again. I purchased insurance in advance and was informed I had to purchase theirs for three times more. Did not even have the car I reserved, then tried to charge me upgrade. I have traveled a lot this is the worst! read more

DO NOT rent from this location! I have not rented from Hertz in several years, and likely never will again, nor will I ever set foot on this specific Hertz location. I rented a vehicle as a replacement for my car that was in the shop. Although I understand I picked it up on a Saturday, there were literally only 3 cars to choose from, and not even in the best condition. There were several loopholes and differences in billing practices (than a normal leisure rental) that were NOT explained to me by an employee (somewhat rude) at this location, which resulted in my final charges being higher than expected, as my insurance was to cover a majority of the rental (but then I ended up paying more). When I spoke with the branch manager, it turned into "you should have know that, we do not explain everything to our customers" basically. Nice way to represent the "customer is always right philosophy". NEVER again!! read more