First time using a local Hertz location, and my experience was very professional ,on time ,and very easy. The car was clean and exactly as pictured. Being a gold member definitely has its perks and although I may have gotten a better rate at the airport, I would prefer, this location due to having a more personal touch to it when it comes to customer service. This location can get very due to being the only one here but pack your patience if necessary it beats going all the way to the airport read more

Hertz Rent A Car - Car Rental Near Me - Clermont, Florida

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First of all, the address is wrong because they moved to 602 State Rd 50 in Clermont from this location. They probably moved and didn't change it online because this is a terrible business. I had to rent a car through no fault of my own through Ford because they had an issue with my truck. Ford paid for the rental. Ford and this Hertz have a contract which allows the person renting the car to leave the car with Ford for convienence, which is nice. However, what they don't tell you at Hertz is that if they are short staffed and have nobody to pick up the car the day you drop it off at Ford they charge you the customer a daily charge until they pick it up and put it back in their system. This is bad business. I spoke to the manager there named, Jamal Harris, and he basically tried to rush me out like they didn't do anything wrong. Customers shouldn't have to pay for their shortcomings. If I hadn't had the money I would have overdrafted and then I would have to pay my bank because they can't keep a staff of drivers at a car rental place. Ridiculous. If you don't want a headache, please don't rent from this location. Terrible. read more

Very unprofessional, people coursing while I'm in the office waiting to get a rental got my rental and didn't noticed til hours later how bad the tires were, unbelievable that they took pictures and didn't inspect the vehicle obviously. read more

Hertz Rent A Car - Car Rental Near Me - Clermont, Florida

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If I could give zero stars I would. Absolutely worst experience I have ever had at a car rental facility. If you use credit cards with a chip, avoid this place. They will not accept it. Everyone knows if you try 3 times with the chip it allows you to use the swipe feature. Well, here if you try 2 times you get locked out of the Hertz system and will be unable to rent a car. Don't even try to call customer service, you'll be on hold for a ludicrous amount of time, and they can't fix anything. Each individual branch is run like a franchise. There is nothing that corporate can do. Don't even expect to pick up your car at a set time, likely add 1.5 hours to your expected time, that's more likely. Avoid the time and hassle, go somewhere else or even use Uber. It would be a lot quicker. Yovanna and Jose do not care about you. Only pro, everyone wore masks. read more

Hertz Rent A Car - Entrance - Car Rental Near Me - Clermont, Florida

Rented car from the Cleremont FL location. Although the staff was nice, I was given a garbage car. I picked up the car that was not ready and was told there were no other cars to exchange it with. The car was dirty inside and out and smelled like cigarette smoke. I prepaid online and was charged again for the disgusting car. I have contacted Hertz multiple times. They still have not resolved the issue of being charged twice 3 weeks later. They took off a small amount because I have called Hertz 5 different times to complain about the condition of the car & being over charged. Hertz customer service does not care. Do not rent from Hertz do not rent from Cleremont location. read more

Oh my! Please do not rent from here! The manager is a tool and they give you broken EV's with 100 miles to rent and then make you feel like you're stupid ! They ruined my entire weekend! read more

Was given a low rental fee or manager's choice as they call it. The clerk came out with keys saying sometimes the car may not be quite what we wanted. Boy was he right. The car was a Tesla. I asked him how was I going to charge it up, and he told me just use a wall outlet. I told him I don't have one in the parking area. Plus, it would need charging halfway through my trip. There are no chargers convenient on the road and it would take too long to charge. He had no other options as other cars were spoken for. I said switch with someone else he said he couldn't. I could only use a gas car so I walker out. read more

Yovanna is the BEST! She goes out of her way to go above and beyond. The location has really turned around since she took over!

We booked our reservation through American Express and received a nice discount. The car was exactly what we expected. Most importantly it was clean and order free. I would have rated them five stars but I was put off by their employee. He lacked energy and showed no enthusiasm or emotion of any kind. Nothing.....he was just blah...almost like a robot. A kiosk would have rendered the same results. I feel as though some effort should be made to personalize your customers experience if you want to be considered great. UPDATE..... UGH!!!!...3 days in and the car broke down...took 4 hours to trade out... given a lower quality car... another 4 hours of making contacts within the company and received an upgrade... Renting from Hertz is too much work!!! Never had this problem with Enterprise. read more

Hertz Rent A Car - Car Rental Near Me - Clermont, Florida

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Hertz is usually very good to deal with. I've rented everything from compact car to tractor trailers. Rented a cargo van today that was clean and nice but when I got a mile down the road the low fuel light came on. Less than 1/8th of a rank. I've never returned a rental without topping it off as they charge crazy prices if they have to fill it so I didn't think to look. When I returned with a 1/4th of a tank I asked the girl why it wasn't fueled and she said it came in from the airport. What does that have to do with fueling a vehicle. Probably a hundred conveniently located gas stations between clermont and the airport. I heard I'm sorry 5 or 6 times which is usual for the snowflake crowd. Apologize and it goes away. read more

Probably one of the slowest Hertz places in the US. Cars are usually clean and low mileage but the service is awful. I have been a loyal Hertz renter for years but I am starting to look at other places as this location can't pull it together. There is either one agent playing on his iphone, a sign on the door that they will be back shortly or no one at the front desk. I went in Friday to return a car and there were four people waiting. One lady said "I hope you're not in a hurry I've been here an hour and a half." I dropped my keys on the counter and left. Come on Hertz! Fix this location!!!! Update! Still awful. No customer service at all! Good gosh Hertz why can't you help this awful location????? It's slow as ever and one person here, four people waiting. I made a reservation for noon. It's 12:41p. read more

Horrible service, vehicle was 3 hours late and were unable to enter my discount. Was told vehicle was ready and then they tell me that the vehicle just arrived and that they had to clean it on top of the 3 hour wait. Detailing is not well done either. Can of arisol and what appeared to be a used rag was used to "sanitize" and clean the car as I watched the employee grab the can from underneath the desk to go clean it. Pure lazy staff. read more

Horrible customer service. I can't believe Hyundai uses them for their rental company. While waiting for quiet sometime I got to listen to what each customer was told. (It's definitely not the same) You are able to hear all kinds of personal information in this small office as well. I will never rent from Hertz again. Enterprise offers better customer service, cleaner cars and much better attitudes. read more

Waited an hour in line just to be told they didnt have any available cars and the ones they did have are for reserved Monday. They only had 1 guy booking running to get car and gas then come back while in the location there was 7 people waiting. Then he is the only person working another guy comes from the back asking questions about keys or something makes him stop what he was doing to then walk away and tell someone on the phone that the one guy was too busy ..smh ot was terrible. read more

I am gold club and twice now when I have had a reservation they haven't had a car for me. They do have one employee who cares but he cant do much because of the other mangers and staff dont care about customers or customer service. The worse Hertz ever. Avoid this location if at all possible. It doesn't even deserve a star. read more

RANT-stay away from Hertz rentals they promised me a certain vehicle for my 25th anniversary trip for a certain price and then the reservationist messed it up when I called to confirm reservation it was wrong vehicle..I have been on the phone with them for 3 days and NO ONE will fix the issue...no one I talked to can speak or understand English..HORRIBLE customer service..NEVER AGAIN!!!! read more

Horrible experience - had over 6 cars during the rental period. Nearly all of them were poorly maintained. The wait time for picking up and dropping off was a minimum of 2 hours and the office was understaffed and overworked, surly and inattentive to details. The majority of paperwork that I actually received was incomplete - and, for several of the cars I didn't even get paperwork. There was no explanation of the toll charges when I received the first car and none thereafter - and, even when reviewing the toll charges the tolls billed to me after the rental period was over, the charges were for a car I wasn't in - in NEW JERSEY for more than $300!! I've spent more time on correcting their bills and following up than the employees have - I will NEVER rent from Hertz again, and if you have a choice DO NOT go to the Clermont, FL branch. Poor training, leadership, and staffing... read more

Worst hertz. Awful customer service. We have been loyal customers for months now, renting almost every month. Yet, every time we go there's always a problem... read more

Employees have a bad attitude. They attend their clients with a moody attitude. Horrible place.

Ryan Fernandez is amazing! Thank you for being really genuine, and helpful while renting the white Jeep! I was afraid I wasn't going to like it, but I loved it... And really appreciate that you guys are authentic and real people to work with. read more

I booked a rental for a premium SUV meaning a large suv 2 week prior and when I we t to pick the suv they didn't have one but they offered a Nissan , I can't disagree with some of the other persons that have negative comments about the people that works there they all should be fired. read more

These guys are horrible! Gave me a run around overcharged me promised to refund the money never did. Third world operation

Staff was friendly and efficient, was in and out quickly, which was nice. Someone needs to address the strong mildew smell, hit me the minute I walked in. read more

Worst rental car experience I've ever had. Not only did they not have the vehicle type I reserved, the vehicle I had to settle for was FILTHY. In light of Covid you would think they'd go to extra lengths to make sure every vehicle is sanitary and clean. When I realized how dirty the vehicle was the location was closed so I couldn't drive back to return it and we were leaving for vacation the next day. I spent hours on the phone trying to get another vehicle and was told to submit a form on line. Every time I tried I received an error notification that said the site was down. I finally spoke to a live person from Roadside Assistance who said they'd swap out the vehicle but sat on hold for 20 minutes. We were leaving for vacation so time was limited. We had no choice but to detail the vehicle ourselves. My husband ended up shampooing one of the mats with what appeared to be a stain of vomit. There was trash in the consoles, potato chip crumbs and sand everywhere. To top it off there was a GIANT DEAD ROACH in the cup holder in the back of the vehicle. I sent an email to the customer relations email address and was told I'd receive a response in 5-7 business days. I never received a response. When we returned the vehicle I showed pictures of the filth, outlined the issues and requested a refund. I was told that wasn't possible since I prepaid for the rental. I was offered a voucher for another rental and given the 800 number for customer relations and billing. When I called the 800 number I was told by a customer relations agent to send an email with photos. I told her I already did that. No one had ever looked at my email. After she found the email she told me I couldn't receive a refund. She transferred me to her manager and he told me the policy didn't allow for a refund since I prepaid for the rental and wasn't a loyalty member. I was offered another rental voucher which is useless because I will never rent from Hertz again. read more

All in 10 minutes, no washer fluid to clean bug guts off windshield after it rained, turn signal was out trying to get off the interstate during the rain. Got pulled over by sheriff's. Tried to get car exchanged was told by Wanda, office is small, they have no other cars or upgrades for me and to contact another Hertz at the airport see if they can rectify the problem. Could've paid $100 more and gotten 4 days at Alamo for a 2017 Santa Fe. read more

Hertz Rent A Car - Hertz Clermont Florida - Car Rental Near Me - Clermont, Florida

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stay away do not rent a car with these people. absolutely terrible service!! i reserved a car and when i went to go pick it up they told me they had no cars available and to come back the next day at 10am. next day i go and they hit me with "we still don't have any cars i don't know what to tell you" with a nasty attitude. so i called hours later and they said they still have no idea when they will have a car. arent you a car rental service?? will never be booking with this location again. this isnt the only bad review you see here. save yourself the time and trouble! read more

There SHOULD be a negative star on yelp ...Just for this place...BEWARE...Wanda is one of the rudest people ever. Hertz NEEDS to FIRE HER. She actually had the audacity to ignore us. We were there and someone was helping another person . In walks other people and she waits on them!!! CLEARLY she knew that I was waiting for over 20 minutes for someone to wait on me because I actually complained after 10 minutes...Then ...catch this. She says that the people that walked in after me received the last of the car " type" that I reserved DIRECTLY with her the day before. Then she says that our car will be here in about 2 minutes...They are cleaning it....WHAT IN CLERMONT HERTZ language does that mean?...the car was filthy!!!!! Love bugs all over you couldn't even see out of the windows ..Dirt all over. Bird sh*t all over When we asked, they told us that they don't have a car wash. Then what the ------ were you doing for the last 25 minutes???? The guy said cleaning the car !!, I' m NOT Smoking something funky BUT I can only guess what they are at this place...So a clean car is not a pigsty it's a step up just .. filthy... I guess that falls in line with their car "sizes" read more