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Hertz Rent A Car

1.4 (10 reviews)
Closed • 8:00 am - 5:00 pm

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.0(5 reviews)
23.7 mi

I made a reservation to pick up a SUV 4 days ago. When I got to the Calhoun location to pick up the…read moreSUV they did not have it available and had not called me to let me know they were thinking they should have a car there by 3pm is what the rep said. Not happy with the service at all. Expected me to come back or give me a smaller car which I do not feel safe in and did not reserve.

I would like to report a terrible customer service issue. I had to borrow a car to come to your…read moreoffice yesterday because no one would answer the phone. I've never had a push button start car that will actually allow you to lock the key fob in the car. Anyway I spoke face to face with you guys, you called someone and insured he would be there within the hour. He called me an hour later and said you told him I was at Buckees. I heard you in the phone you told him I was at the calhoun rec center tennis courts. He said he couldn't help me because he was headed south. I'm standing in the cold. So I called the police by standing near the window talking through my I watch because my phone was in the car. 4 hours outside and $74.85 later Parrish opened the car. The guy you called who completely dumbed me on a below freezing night should NEVER EVER be your go to. I don't know if that was enterprise road assistance but that was horrible expensive and probably unsafe seeing that it was freezing. If that's service, I will use another car rental next time Very dissatisfied and plan to pursue with a supervisor in your company.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Automax Rent A Car Cartersville - 15 Passenger Comfort Bus

Automax Rent A Car Cartersville

3.7(3 reviews)
2.6 mi

I made a reservation with AutoMax for a family trip to Yellowstone that we had been planning for…read moretwo years. I clearly communicated our destination when requesting a quote online, as well as in person when I went to see the vehicle in person. My quote included "unlimited mileage" (see attachment) and the reservation summary that I signed also included a $0 charge for mileage (see attachment). As I mentioned, I also talked to one of AutoMax's employees in person and told her our trip was to Yellowstone. However, a week before our trip, when I called to confirm the reservation, I was told they do not offer unlimited mileage to my destination. I brought up the quote, reservation summary, and discussions with the employee but AutoMax would not honor their agreement. Any reputable business would have accepted responsibility and tried to fix the problem, however, AutoMax showed no willingness to rectify the situation. Their poor communication, mediocre customer service, and unprofessionalism almost cost our family a once-in-a-lifetime trip. Had I not called to confirm, I would have been charged close to $2,000 in extra charges upon return. I understand people make mistakes, but I also believe a business should do what's necessary to fix an issue that they have caused. If you use AutoMax, get everything in writing and confirm your agreement early and often.

Very friendly and professional, got me a car quickly when mine broke down. It's a family-owned…read morebusiness and it's nice to have a non-corporate interface.

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Automax Rent A Car Cartersville - Quote which clearly identifies the destination and clearly indicates unlimited mileage.

Quote which clearly identifies the destination and clearly indicates unlimited mileage.

Automax Rent A Car Cartersville - Reservation summary showing a $0 charge for mileage.

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Reservation summary showing a $0 charge for mileage.

Hertz Rent A Car - carrental - Updated May 2026

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