The staff there was amazing great customer service care. Fast & easy rental. I booked a reservation…read moreon the app & they called the day before to confirm. We will continue to be return customers of enterprise.

I have rented from Enterprise many times in the past. I will NEVER rent from them again. I called…read moretoday and made a one week hold reservation for a Chrysler Pacifica. They called back and said they didn't have the vehicle after having confirmed the reservation. I called back and made a new reservation at another location. I called the location directly and they didn't have the vehicle after confirming that they did . I had to call Avis and get the vehicle. Enterprise has been my go to for many years. I will never rent from them again. They run a total Mickey Mouse operation that nobody knows what's going on. I called the manager and told him this information and he didn't seem to care.

Great service .. extended rental easily nice ford truck upgrade low cost !!!…read more Superb friendly service ... fast .. in and out !!

Completely Unacceptable Experience - Enterprise Failed Me If…read moreI could give zero stars, I would. I booked a rental through an insurance claim expecting a truck-for-truck replacement -- something suitable for a 6-foot-tall construction professional who hauls equipment daily. What did Enterprise hand me? A tiny, beat-up red Mitsubishi Mirage that looked like it belonged in a go-kart race, not a job site. I tried to be flexible and would've accepted a midsize car, but this was beyond unreasonable. When I called to request an exchange, I was told to check other locations in Athens. For three days straight, I called every branch and was told nothing was available. Finally, I was told a vehicle was ready -- I drove 20 minutes out of my way only to be lied to again. No vehicle. No apology. Just excuses about it being a game day weekend and everything being booked for the next week and a half. What about the customers who booked two weeks ago and are still being handed scraps? Enterprise clearly overbooks, underdelivers, and treats insurance claim customers like second-class citizens. Their lack of accountability, poor communication, and failure to meet basic expectations is appalling. If you're relying on Enterprise to get you back on the road after an accident, prepare to be disappointed. I'll be taking my business -- and my insurance company's referrals -- elsewhere.

*Disclaimer* This review might be quite lengthy…read more.... Hmm, where do I begin?.....Ok, so I've been renting from Budget for quite a few years now(maybe 4-5 yrs) b/c they're the cheapest in town for the type of vehicle that I need, which is always a compact car. I've never had a problem w/their services or their prices...until now. I also have a membership w/ them which is free called Fastbreak. It allows you to reserve and pay online so that when you pick up your vehicle it saves you time at the desk during checkout. I rented a car last week for my Mama who needed it for 4 days(Fri.-Mon.). I had a coupon code so I actually got it for a really GOOD price....so I thought. Well, when we got there I found out some things that I really didn't know about the rental. 1st, since I was renting the car for my mama(on my Fastbreak account) she had to be added as a secondary driver(not a problem), and she also had to have a debit or credit card in her name(problem). My mama doesn't have a debit/credit card in her name, so my Daddy had to be added as a secondary driver since the card is in his name, therefore adding an additional charge of $13(no problem, so I THOUGT). The front desk clerk, who will remain nameless(but there is only one indivdual that works behind the desk and is always by "themselves") told me that this was the charge...$13. Ok, no problem, added my Daddy as a driver. Done. On our way w/ the keys, my Daddy drove the car out of the "lot" and that was that....until......I check my credit card statement and there was an extra charge(nope, not $13) that I was VERY much unaware of at that time..but an additional $42.90...for what?...Are you kiddin' me?...gotta be kiddn' me, right?...WRONG! I print out my card statement and my confirmation page to take up there to Budget. The individual(like I said, will remain nameless), THEN tells me that it's $13 PER DAY......Really Dude!!!! PISSED!! Ok, so I asked "the individual" if they could waive the fee since there was mis-communication on their part...answer I recieved was "no". Had I known that there was a $13 per day fee to add another driver, I SHOLL WOULDN"T have added another driver. In the end, I was VERY UPSET about that charge that the "Budget representative" failed to inform me correctly about. However, since this is the 1st time that this has happened to me here, I probably won't stop renting from them simply b/c they have the best prices in town. Renters be aware and make sure that you read the fine print and ask questions if you're unsure about something(which I thought I was sure on everything seeing as I've rented plenty of times before). So, for this 1 bad experience they get a 3 star rating...maybe next time it will be 5 stars.

First time trying this rental company and absolutely never again. What an utter waste of time…read more Called to make a reservation using the local number, but since no one at the local number appears to answer the phone, it automatically transfers to the main call center. When speaking to the first representative who answered, I explained that we had a very specific vehicle need (number of seats) and was given two recommendations by the representative, only one of which she said was available to pick up at the Athens location on the morning we needed it. I confirmed with her that all of the details matched what we needed and made the reservation. When I reviewed the email reservation, however, the most critical element regarding seating was missing. I called back, and got another call center representative who verified the reservation and confirmed that the specific request I had made was available and assured me that she made a note on our reservation to further ensure that we would get the specific vehicle type that we needed. Well, of course, upon arrival to pick up said vehicle we were informed by the very rude woman working the desk at this Athens location that "this vehicle option did not exist" "has never been an option" and informed us that we could take something else or cancel the reservation. She was extremely impatient, unapologetic, and literally said "I'm very busy right now and don't have time for this. You can take what we have or cancel." This is literally the most pathetic customer service I have ever experienced, and quite frankly that is a low bar. I'm so sorry that our need to have your company fulfill the request that was promised TWICE by two different representatives was an inconvenience to you. We certainly weren't busy and had plenty of time to waste getting down to your location at 8am on a Saturday to pick up a supposedly nonexistent vehicle (according to your personal opinion since you didn't bother actually checking to confirm what options you had or calling anyone to verify what was reserved). We also had plenty of time to waste to make alternate accommodations on the fly to handle our transportation need for the day. Our bad. Thanks for making it spectacularly clear that your company has ZERO concern for your customer. We will be sure to spread the word so you won't be inconvenienced by any other folks who might show up actually expecting to get what they are paying for. Ridiculous.

My experience here was completely positive…read more I was on the road, in need of a spur-of-the-moment rental, and Hertz Greensboro came through for me. There's not much to say, other than that everything was great. Not only was I able to get a good, reasonably price car literally within an hour after booking, but the rental process went perfectly, and the Hertz staff were helpful, thorough, and friendly. The car itself was flawless, as was returning it, and I came away from the transaction feeling every bit the satisfied customer. Consider this an A+ rating, on my part. I'm really grateful for this outfit and its staff, who provided for me in my time of need (and on short notice, no less). Keep it up, everyone! :-)

Rude employees; asked for documentation that is unnecessary; no parking and they reserve the…read moreparking for "sales" people and make customers find parking in the busy heavy dealer they're attached to. They were not ready when I came in and took the at longer than necessary. Avoid this place as there are locations that operate much better and have good customer service. No need to utilize this location.

We were on vacation last week (6/21/22), our motorcycle broke down. We were in a jam, I called…read moreHertz rental in Athens GA the one on Atlanta Hwy. I spoke with Debra, she was fantastic, she went out of her way to help us!!!!! Very pleased with the rental and all of her help.. V.L.

Their "reservation system" is a total joke. Earlier this month I wanted to book a car rental for…read morethe following week -- I was told they didn't have any cars available. No problem, I know I should have called earlier. But I also need a car rental for 2 weeks later, so I asked if I could reserve a car then... I was told this was "too far in advance" and they didn't know if they would have any cars available then! Maybe I should donate the back of an envelope to them so at least they have some method of keeping track orders -- something is better than nothing! I wondered if I understood them right... I can't book the following week because their cars are in use, but 2 weeks later is too far in advance for them to know what they will have available! The week before I needed the car, I called again and asked if their schedule showed they had anything available. They said, they would have a car available starting Monday - awesome! Oops, they said, No wait a minute, it's possible the client who currently has this car might want to extend his lease. I asked if the client indicated he would want to renew it... they said no, but since he has the car, maybe he would want to renew it. I give up.

I had a recall on my Ford Explorer for toe link replacement. They were able to get me in to fix it…read morethe very same day. Richard was great in helping arrange it. Car was fixed within 3 hours. I would definitely make the drive for their help.

DO NOT BUY A CAR FROM HERE!…read more My experience with Jefferson Ford has been an absolute nightmare from day one. I purchased a Certified Pre-Owned vehicle, and it has been nothing but problems since the moment I drove it off the lot. The car was sold to me with a broken CV axle, warped rotors, multiple sensor issues, and even more problems that were never disclosed. They allowed this car to pass as "certified" and let me put my child in it knowing the condition it was in. I only learned what was wrong after I noticed the car shaking violently and asked about it. While the car was in their shop, the communication was completely nonexistent. Every time I called for an update, I got the same line: "We'll call you back." They never did. I even got the service manager (Chaz) personal number, and he repeatedly ignored my texts and questions. To make things worse, while my car was sitting on THEIR lot, they told me that the lawn crew kicked up a rock and shattered my back glass. This was after they had already kept my car for months, while I was still making payments on it. I have asked multiple times to be put into another vehicle or refunded so I can get something safe and reliable. They refuse. At this point, they have had my car for longer than I have. After keeping my car for three months, the sales manager Jason finally said it was "finished" and this was the "final product" they could offer me. I didn't even make it out of the parking lot before more problems started. The sensors were still going off, and the FIRST time we rolled the window down, it wouldn't go back up. This dealership has shown me nothing but negligence, poor communication, and complete disregard for customer safety. I will tell everyone I know: DO NOT buy a car from here. I will never purchase another vehicle from them again. I will be filing a complaint with the DMV dealer board and Attorney General!