DON'T RENT A CAR FROM HERTZ AT THIS LOCATION!!!!
I was attending a meeting at the Wyndham and needed a car for the day. I scheduled the rental on-line.
I showed up at the desk about 10 minutes ahead of time to pick up the car. No attendant at the desk. I asked the concierge if the Hertz representative was around she said they should be there in a few minutes. 20 minutes pass and still no one is around. I notice a sign was on the desk asking to call a number to rent my car. I call and the woman says she will pick me up in a few minutes.
She arrives and we go to a small booth at a strip mall around the corner and complete the paperwork. She asks what time I will be returning the car and I tell her around 4:30, maybe a little earlier if traffic is light. She says that the booth closes at 5:00 PM, so if I arrive after that I can call the number on the sign and follow their instructions.
Oh yeah, this place pulls the trick of giving you half a tank of fuel so that if it is less they can charge you triple the cost per gallon. This way they get free fuel since you can't easily see half a tank on while you are at the station. If you pre-pay they charge you for a half tank, not for what is added.
I arrive at the booth at 4:40. I write down all the information, check for any damage, pull my belongings out and go to the booth. No one there. I check my watch and cell phone to see what time it is and it's 4:45. The listed hours of operation are 8:00 AM to 5:00 PM. I guess the attendant decided to leave a little early.
So I call the number on the sign and it is to the Pacific Hotel. I hang up and redial thinking I called the wrong number and I get the Pacific Hotel. I tell them I'm trying to get the Hertz rental desk and they don't understand why they received the call. The person that answered said he was the concierge and was close to the Hertz desk and he would see if there was someone there. He comes back and says no.
I head back to the Wyndham and no one at the desk. I ask the concierge and she says there is never anyone there.
I call Hertz' customer disservice line and get really poor information. They say to leave the key in the key box at the booth and someone will retrieve the car. I go back down to the Hertz desk and find the box and it's just sitting on the counter, unattached. I call customer disservice again and they say that it is safe, I tell them that since I would be on the hook if someone stole the car, that they need to send someone over in the morning to get the car at 8:00 AM since I was going to be in a meeting all day. She said she would email the attendant at the nearby location and they would call me by 8:30 AM.
At 9:00 I called and the person answering the phone says she never received an email, but would pick up the car. I asked what I would be charged and without even seeing the car, she said the amount that was quoted when I picked up the car. No apology for not being there at 5:00 the previous day or for not calling.
I normally don't rent from Hertz and after this experience won't even think about it.
I suggest that you not rent from them either. read more
