It was a nice car This happened in the Year 2009 - where i…read morewas not sure about Yelp otherwise i should have taken pictures and done a lot at that time this is how it appears about them : OOKING DETAILS ------------------------------------------------------------------------ Booking Number: 60244 Pick Up Location: AUCKLAND INTERNATIONAL AIRPORT Pick Up Date: 30-Oct-2009 Pick Up Time: 08:15 Drop Off Location: AUCKLAND INTERNATIONAL AIRPORT Drop Off Date: 04-Nov-2009 Drop Off Time: 10:00 Group: 1, Zippy, Hyundai Getz Transmission: Auto Engine Size: 1300 cc Passengers: 5 aily Rate: $36.00 Inclusive: Tax, Standard Insurance, AA Roadside Assistance & Unlimited Kilometers Duration: 5 Day(s) 1 Hour(s) 45 Minutes, rounded to 5.4 Day(s) Hire Estimated Rental Fee: $194.40 Plus Airport Recovery Fee: $35.00 Total Amount: $229.40 Less Deposit: $0.00 already paid Balance Owing: $229.40 at time of pick up OTHER CHARGES ------------------------------------------------------------------------ Airport Drop Offs at any location attract an airport recovery fee of $35 After Hours Airport Pick Ups will be subject to the relevant airport car parking fees Extra Drivers on the contract incur a one off $10 surcharge per driver Vehicles not refueled on return will pay $3 per litre for fuel Vehicles are not to be driven on any beaches or through water, Minimum penalty $2000 ------------------------------------------------------------------------ CANCELLATION POLICY ------------------------------------------------------------------------ If cancelled 28 days prior to pick-up, No Fee If cancelled from 27 to 4 days prior to pick-up,10% of Gross Rental If cancelled after 72 hours prior to pick-up, 50% of Gross Rental If cancelled on day of pick up or No-Show, 100% of Gross Rental If vehicle is returned early for any reason whatsoever, No refund available Please note: Deposits made for bookings on the internet are always non refundable. ------------------------------------------------------------------------ GO RENTALS - CONTACT DETAILS ------------------------------------------------------------------------ North Island Reservations (from within NZ)

We searched virtually every car agency in Auckland for a last minute car rental and finally found…read morean available booking at Go Rental in Auckland City. The online booking process was relatively easy and the pick up was a breeze. The staff at the office was extremely courteous and thoroughly explained Go rentals policies, re-fueling requirements, and even had a short video showing New Zealand's driving laws and tips. The car itself was a nearly new, Toyota Rav 4 that was immaculate and drove great. When dropping off the car in Wellington, staff was equally friendly and courteous, and even made sure we had a way back to our hotel before they left for the day. If you need a vehicle if you're in New Zealand, Go Rentals is a great option for your car hire needs. Highly recommended!!

Super easy car rental! We got there at 5am, and someone was at the desk willing to help us!…read more If you're not from around the area, I highly recommend you rent a GPS system too. That thing saved us, although we did put the wrong address in once that took us 45 miles outside of Auckland.... But that was our fault, ha! The car was clean and had zero issues and when we returned it, we simply parked in the lot we found the car at the airport and gave the keys and GPS back to the person at the counter- SUPER EASY!

Rented a car from Auckland Airport, the people there were wonderful. Was driving in downtown…read moreAuckland and hit a tall curb while trying to turn right at a stop light from a dead stop which punctured both drivers side tires. I pulled over and called Budget help line. After giving them the address where I had pulled over they realized I was a 10 minute walk to the Central Business District Budget office which is part of the Apex rental location and managed by Sue Eustace employee number 021522725. We walked over and informed the person behind the desk that we had 2 blown tires and needed a tow. Sue interrupted the conversation saying "So, you were driving on the wrong side of the road and blew both tires!?" I explained that I was not on the wrong side of the road, I was in fact stopped at a light before taking a right and going over the curb. She flat out refused to believe I was anything but reckless and refused the replacement I was told over the phone was the solution. She made up her mind before asking a single question about where or how the accident occurred. She then called the airport location and the option to rent from that location evaporated as well. Only after informing me that she was refusing any replacement for reckless driving did she give me an accident report to fill out. After I gave it to her filled out and signed she added notes to my section without input from me. The Auckland airport team was great but under no circumstance should you attempt to utilize the CBD location until some kind of corrective measures are taken. I have added photos of the curb I hit to explain how it accident occurred. While continuing from a one lane red light right before the pedestrian hump I turned to sharply and hit the curb with both driver side tires. Pulled over immediately but both were punctured. No other damage to the car, though I had the extra insurance so that won't matter.

We rented a car in Wellington and returned it in Auckland with no issues. Very organized…read morestreamlined process. The roads are very narrow in New Zealand making parking and driving a little challenging for foreigners- would think about getting the insurance for peace of mind.

Pick-up was a nightmare. There was only one person working the desk, so it took a full HOUR for me…read moreto pick up my car, as there were 4 groups of people in front of me. Not only was she checking people in, but she was also going outside to vacuum/clean the cars and take photos of them. It really put me behind in my activities for the day. After I got the car, things were easy-breezy! Practically a brand new Hyundi Accent, very clean on the inside, and worked just fine. The engine was essentially that of a lawn mower, but that's to be expected in a rental car. Drop-off was easy as well - we ended up returning to the lot after hours and dropping the key off in the box. Got a receipt in my email the next morning. Would use this company again, but will give myself extra time for pick-up.

I rent a lot of cars but this was easiest rental. The staff were efficient and accommodating. No…read morefunny business. They even added a driver over the phone for free and let us drop off the car at the airport.

If you are coming to New Zealand for a vacation you need a car, especially if you plan to see more…read morethan one city. We picked this Hertz and got a Toyota Corolla. It all worked out and the price was fair. Only complaint is that felt cardboard shelf thing in the trunk. That thing is totally useless and gets in the way. We took it off to fit the luggage but had to jam it in the backseat for a week. Wish we could have just thrown it out.

Cancellation fee is hefty 10%. Even if you cancel more than 3 weeks in advance. Unbelievable…read more They don't make is clear when you are booking, and it is buried in fine print T&C. Deceptive and completely customer-punishing.

We got a flat tire during our rental from the Auckland Airport branch of GO. After we put on the…read morespare, we sought help from GO, but they did nothing despite our many attempts. We called them four times. They put us on hold each time and never came back to the line, or just didn't answer. AA also hung up on us. We showed up at the nearest GO branch in Waiheke hoping to switch the car, but they said they couldn't do anything because they would have to put the car on the ferry back to Auckland. (What did they think WE were going to have to do?) When we eventually returned the car at the Auckland branch, the manager Brent was rude and surly. He told us we needed to wait for him while he handled other tasks, like driving empty cars to the garage. Eventually he said we would receive a quote via email for the tire patch, and when the email came from his colleague Alyssa, we asked her to waive the fee per our contract (section 15.1), which states that if GO agrees the renter is not at fault, they will waive repair fees. Alyssa said they would not waive the fee and asked if we would authorize the charge. I asked, What if we don't authorize the charge? Brent wrote back and said, "There is no option to not pay as we believe we have communicated this clearly to you We have charged the card on file as per process and will send you the invoice". Needless to say, we will not be using GO in the future.

EZI car rental at Auckland airport is a scam. They gave me a car with extensive dings and dents,…read morenumerous pebble chips in their front window, and then tried to charge me for damages. Took me several weeks of back and forth to contest their $1,700 window replacement charge. Luckily I took many pictures before driving off the parking lot and after many back and forth emails they finally agreed that their car window had chip damage but they still charged me $80 to fix an alleged "new" chip which I had documented to them was pre-existing. They are a rip-off and scam in my opinion.

Ezi Car refused to give me my prepaid vehicle due to not having a physical credit card. They…read moreaccepted my digital credit card for booking but refused to accept it for the pickup. I followed their instruction for the car pickup including bringing my original credit card under my name but they did not mention in the instructions that it must be a physical card only for the pickup. Their poor and incomplete instructions left me stranded in a foreign country with many bags and snowboard gear. They did not compromise at the pickup counter by being willing to accept another credit card or even cash. They were also not willing to accept another additional digital payment perhaps for further bond for the car. However, they were willing to accept my digital driver's license to identify me for the booking - How double standard is that? Ezi Car was not Ezy at all. A criminal act hiding behind a play on words. Funny enough, I took 2 steps to the side and their competitor rented me a car with my digital credit card within minutes. Thank you Europcar! Be careful who you choose - Cheap budget trash will always cost you more in the end.

Being a new business we were a little apprehensive, however as soon as we were collected from the…read moreAirport & taken to their depot we felt totally reassured. We were given a modern car with all the features you would expect for an unbeatable price too!

A Terrible Experience We arrived at the Christchurch…read morelocation to be given a 10-year year-old hybrid, apparently just delivered Japan, with all the instructions - the screen and various written instructions on the car - only in Japanese. There was no way to change the screen to English or French (our second language). Of course, no one can safely drive a car when you cannot understand neither the safety instructions nor the way to operate the navigation system nor even the simplest things, like how to set the clock or change the brightness level on the dashboard, which was set at dim. The contract states that renters are fully responsible if car instructions are not followed for overheating or oil loss etc. But we could not understand the instructions on the dash, so no way to know what any warning light might mean. The contract (Clause 9b) states that the contract is null and void if a vehicle is unroadworthy. It was. Any vehicle is of you can't read the instructions. We wanted out. The local manager in Christchurch was excellent and put us in touch with headquarters, who argued for 20 minutes that the car was roadworthy and to trust them that the screen instructions were irrelevant, and not part of the contract. That was ridiculous: all parts of a vehicle are part of the vehicle, screen and safety instructions included. On Google a similar car was selling for less than $6,000. Yup it passed roadworthy inspection ...we were told. No proof was offered, and of course the Japanese language navigation screen had Japan and not New Zealand. The manager refused to include a separate English language GPS system. Finally, after much argument, the contract was cancelled. Three hours lost. We did appreciate the goodwill of the local manager: she was understanding and delightful but caught between us and a very unpleasant manager on the phone from HQ. Advice: read the fine print and stand up to the bully tactics. Yes, James Blond is a few dollars cheaper but buyer beware, "Gold Economy" may well get you a secondhand car with no place to charge your phone and with all instructions in a foreign language. The car smelled of cheap perfume, no doubt to cover up that a previous owner was a smoker. We have just rented from Budget, a brand-new SUV with top-notch safety features and excellent insurance coverage and only nominally more expensive. Off we go to hike.

This family run business, headed by John, is a first class operation, and I appreciate how they…read moreconduct their business. Important criteria for me are: price, business ethics and product offering. I researched all the car rental companies for price, as I needed a car for four months. I obviously ended up here, and was glad I did. I rented an "older" car, a 2005 model, at the "winter" rate of $17/day. Though the rental period would encompass the summer, as I was taking possession before the "summer" rate went into effect, John honored the "winter" rate for my entire rental. Since I was renting the car for such a long period, and not having a private vehicle insurance policy, I had to evaluate the company insurance costs. Though his insurance rates are competitive with everyone else in the industry, John advised me not to take out the insurance, or to only take out the basic insurance and add windscreen protection. Considering the four month rental, insurance costs would have driven up the cost substantially, so I declined all coverage (I'm a safe defensive driver). Regrettably, in the last 10 days of the 4 month rental, I received a severe chip in the windscreen, courtesy of a passing truck, which turned into a big crack, necessitating the replacement of the windscreen. Though the national windscreen replacement company quoted me $450, and John initially quoted me $390, when I brought the car in, he had it re-quoted and it was only $320. Obviously, John could have maintained the price at $390, and I never would have known. But, his ethics prevailed. The car was mechanically perfect, and dealing with him, and his staff during the entire rental period was painless, efficient, and friendly. I would rent from James Blond again, and heartily recommend them!