Popped into STA Travel Queen St last Saturday as my sister and I are planning a trip to Europe next…read moreyear. We were lucky enough to get a quick appointment - they got really hectic after we left! We sat down with Mandy, who was friendly and efficient. She gave us an example itinerary for our return flights, so we could think about it over the next couple of days. The price was great, so we went back yesterday to purchase them! Mandy also gave us a list about the different accommodation choices we should consider in the cities we are visiting, plus an insurance travel quote and general information. We felt a bit stressed about the accommodation, as we didn't know where to start, but Mandy was more than happy to share her knowledge! Highly recommend making an appointment and planning your next trip here!

The invaluable assistance of the staff at STA Travel on Queen St is essential in a good holiday…read more They cater to both people traveling abroad and visitors to New Zealand. They are a chipper crew with comfy seats (a must while planning your O.E.) and a great range of travel magazines to peruse. They seem genuinely helpful and accommodating, building a personal friendship with clients, even being of service to me while I was overseas and wanted to extend my stay. Don't forget they do a great under 25's deal and price can price beat other stores. This is the most welcoming travel store in Auckland's CBD and are very transparent in their dealings. No one likes a pushy salesman. STA Travel will have you geared up for your trip, where ever it is, with you having to sweat.

DO NOT USE Flight center nelson. So I booked my flights and…read morewas ready to go but about 2 days later I had to change my flight so I messaged the agent. She never replied to me. Also never gave me a phone call when I booked my ticket! This is a horrible service. Then 9 days later I messaged a different agent to get me through to the original one and only then she replied? If she had responded to me earlier, the fees could have been less to change but since she took like 11 days, I was changed half the price I had been charged for my tickets. NO REFUNDS. This is the last time ill be using flight center.

Extremely unhappy with their services. Booked a flight from Los Angeles to Las Vegas with them for…read moreflight on September 2016. My flight somehow got booked with a minor which stopped me from flying until I personally had to sort the issue out myself. Took an additional hour and missed the flight. Only response I got from them was that it's inconceivable they made a mistake and that it must be either American Air or I who screwed something up. This is the second time out of 2 they screwed up my booking (first was knowingly putting me with a back injury in emergency exit seat, which airline expressly forbids and put me in middle of an aisle seat). Do yourself a favour and book the flight yourself or with other agency.