There are so many things wrong I don't even know where to start…read more Sure, you get what you pay for but practices of this company go beyond nuisances and are safety and health concerning. I can absolutely not recommend doing business with them. Pay a little bit more and save yourself hassles and your vacation. 1) Starting with the airport pickup, I contacted them in advance and was told that I MUST call them from the airport. How the heck if you're coming from overseas and not have a local SIM yet? It adds so much hassle. Eventually I spent tens of dollars in roaming and was for minutes in the line. Eventually I was told to go where the hotel shuttles are. Went there waited, waited, waited. Turns out they waited somewhere completely different 2) Yes the vans are old which is ok. But what is NOT ok is how gross they are. No cleaning. Found other people's clothes and headlamps between the cushions. It stinks and the walls are greasy 3) Many things are broken and that's fine where but a safety concern. However, the gray water hose was broken (deliberately "fixed" with duct tape where it was leaking) and leaking at the connector as well. Whenever we had to dump half of the gray water was leaking in the floor! 4) We had a baby and booked a child seat with it. Only afterwards I learned that this seat including the way it was installed is plain illegal in NZ and jeopardized the safety of my baby

Scheduled an after-hours pick up. No one answered the phone, no one was at the site to pick us up…read more Had to taxi to hotel since no one was there to pick us up or transfer the car to us. When I asked for a refund of the after hours delivery, they refused and said it wasn't their fault. They wanted me to deal with the park and ride (where you pick up the vehicle after hours) even though I rented it through Lucky. When I asked the park and ride staff why they didn't answer or weren't there, they could not provide me a response. Lucky's still would not provide me a refund. This place is terrible. On to the car, the thing was a hunk of junk. When it shifted from 1st to 2nd gear, it felt like someone was running into the back of the car. Don't waste your time or money. Rent from a real car rental joint.

Very helpful and friendly rental company. Letz went above and beyond to provide a great rental…read moreexperience - highly recommended and far superior to the big rental companies.

It's a small operation and the staff is nice and friendly and try to be very accommodating but I…read morewould not use them again because: The problem is that it's a SMALL operation and doesn't have the staff that it needs to be efficient. We got in earlier than expected and because the office thought we would be later in the morning there was no one to pick us up at the airport: We had to wait almost four hours from our landing until they could send someone to pick us up. When we departed 2 weeks later there was no one in the office to check back in the car; again we waited over an hour for the staff to get back to the office to get us back to the airport. This problem could get panicky if you were running late to the airport. The vehicles they rent are inexpensive but they are old. Our car was 8 years old. Maybe we should have expected the age of the cars because of the price but it was nowhere in there ad's that they rented OLD cars.

Being a new business we were a little apprehensive, however as soon as we were collected from the…read moreAirport & taken to their depot we felt totally reassured. We were given a modern car with all the features you would expect for an unbeatable price too!

From booking to handover and then the return of the car... all went totally speedy & smooth without…read moreany hassle. I spent 4 weeks driving around the North Island in a problem free, economical small problem free Suzuki Swift car. I would now say the Discount Car Rentals beats by far any if not all of the other car rental companies. It will definitely be my rental car choice again when back in NZ the next time. Cheers, Edi Brandli, South Australia

We were involved in a rear-end collision with a hire car from Discount Car Rental. DCR immediately…read morecharged the excess of NZD 4,000 to our credit card. Although the damage was settled in full by the other party's insurance. DCR is not responding to emails and is refusing to refund the excess. This is fraudulent behaviour. The service is unacceptable. I cannot recommend this car hire company.

Super easy car rental! We got there at 5am, and someone was at the desk willing to help us!…read more If you're not from around the area, I highly recommend you rent a GPS system too. That thing saved us, although we did put the wrong address in once that took us 45 miles outside of Auckland.... But that was our fault, ha! The car was clean and had zero issues and when we returned it, we simply parked in the lot we found the car at the airport and gave the keys and GPS back to the person at the counter- SUPER EASY!

Had a great experience renting from Omega twice on our 2-week trip around New Zealand. I was a…read morelittle unsure about using them because I'd never heard of them and their prices were the lowest, but I would definitely use them again. I guess the reason their prices are low is because they are not a big-name global brand and instead of having offices in the airport itself like Hertz, etc. do, they are nearby the airport. This means when you arrive you give them a call and they come pick you up in a shuttle to take you to the rental lot. They were always there very quickly. Major thanks to the staff at the Nelson office for being very patient and helpful through my many phone calls when our flight from Wellington was diverted due to weather. One downside is their offices close at 5pm, so if you need to pick up in the evening you'll have to make arrangements before they close. They did offer to leave my car at the airport for me if I arrived late. The cars were great, not brand new models but drove well and had everything we needed. If you've never driven on the left before you'll just need to watch a 5-minute video. Overall, very happy with Omega and would easily recommend and use them again.

Great experience. The staff was friendly and helpful. We did not incur any excess charges and there…read morewere no hidden fees. Drop off after hours was slightly confusing but that was my fault for not fully reading the email I was sent.

Cancellation fee is hefty 10%. Even if you cancel more than 3 weeks in advance. Unbelievable…read more They don't make is clear when you are booking, and it is buried in fine print T&C. Deceptive and completely customer-punishing.

We got a flat tire during our rental from the Auckland Airport branch of GO. After we put on the…read morespare, we sought help from GO, but they did nothing despite our many attempts. We called them four times. They put us on hold each time and never came back to the line, or just didn't answer. AA also hung up on us. We showed up at the nearest GO branch in Waiheke hoping to switch the car, but they said they couldn't do anything because they would have to put the car on the ferry back to Auckland. (What did they think WE were going to have to do?) When we eventually returned the car at the Auckland branch, the manager Brent was rude and surly. He told us we needed to wait for him while he handled other tasks, like driving empty cars to the garage. Eventually he said we would receive a quote via email for the tire patch, and when the email came from his colleague Alyssa, we asked her to waive the fee per our contract (section 15.1), which states that if GO agrees the renter is not at fault, they will waive repair fees. Alyssa said they would not waive the fee and asked if we would authorize the charge. I asked, What if we don't authorize the charge? Brent wrote back and said, "There is no option to not pay as we believe we have communicated this clearly to you We have charged the card on file as per process and will send you the invoice". Needless to say, we will not be using GO in the future.

We just came back from a 17 day trip in New Zealand on which we used Ace Rentals for our vehicle…read more We booked very early in that I booked the People Mover (Van for those in the US) back in Oct and got the best rate out of all the rental agencies I could find for Auckland. Booking online we easy and convenient, the only confusion I had was when I got the confirmation it showed as "Tourism Enterprises Ltd trading as "Ace Rental Cars"". When we arrived in Auckland we called the Airport branch from their courtesy phone and they arrived in van with a trailer for our luggage within 10 mins. At the branch, the staff were friendly and got us squared away with the paperwork rather quickly. We did opt for the full insurance which I think made the paperwork go much quicker. Now here is where I had the only problems. After getting the paperwork done, they walked us out to check out the vehicle and walked up to a car, this was not what we had reserved as we had reserved a People Mover (Van for those in the US) I showed them my booking receipt and they apologized and we walked back in while they got the People Mover ready. We went out and checked out the vehicle, put our luggage in and drove off. This vehicle had a problem right from the start in that at about 50K it had a horrible engine noise and no acceleration and then the check engine light came on. We immediately took it back and after waiting another 10-15 minutes they got us another People Mover (Van for those in the US) and we drove off into the city without issues this time. We were very happy with this vehicle and had no issues with it while on our trip. I would recommend getting the full insurance as many roads outside of the city have loose stone and can easily chip the windshield which happened in our case. That and you do not have to deal with the large hold on you card (what they call Excess and Bond) When we returned the People Mover (Van for those in the US), it only took a few minutes to check the vehicle in and the van to take us to the departure terminal was already there so we were taken right off to the terminal. Despite the initial problems, I would still recommend this company due to the value for the service. The next closest competitor was at least $300 more and that was a similar service to Ace. If you went with the name brand agencies I would have spent over $1000 more.

Ace isn't as ubiquitous as bigger rental companies, but it's at least half the cost less, and is…read moreperfectly adequate if you plan ahead and book in advance. They do pick ups and drop offs at airports, although those especially need to be planned--they are often only there until 6pm or so. I had to get to the airport several hours earlier than I would otherwise have done in order to return the car. The staff were all friendly and helpful. On the North Island the car was much better car than the one on the South Island (the latter squeaked and made some other troubling noises, but there were no actual mechanical problems). We picked it up in Wellington and dropped it at the Auckland airport. The Auckland Airport location was very easy. A bit further to the terminal than I would have wanted to walk, but doable; in any event, I made sure I got there in time to take the shuttle. Note that the Wellington store is in a spot that frankly seemed bizarre--it was way out of town, sort of by the Interislander Ferry terminal (nowhere near the Bluebridge one, which is downtown), but not even that close. To get there from downtown you have to run across a highway and over train tracks and across overpasses (and pay the troll some gold and say the magic words)--it was pretty horrendous getting there. I don't know if they do pick-ups from the Interislander terminal, but I'd definitely recommend asking. If I had to get there from downtown again, I'd absolutely take a taxi. The staff at both places were friendly and the transactions were easy. The cars were pretty dumpy, standard 4-door sedans, but they drove fine. The staff pushed the full insurance, which is to the company's benefit, and didn't end up being necessary, but it brought nice peace of mind, and even with it the cost was much less than through other, bigger companies, so it was still a good deal.