Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Called multiple times to speak with a representative and they picked up, did not say a word and…read morethen hung up. I could hear they were probably busy, so greet me and put me on hold not just hang back to back. Really poor service.

I don't understand the low reviews; I had a GREAT experience with Enterprise. So much so that I'm…read moregoing to add them to my car rental company list. I generally go with Hertz, but the price difference on this trip was too much to ignore. At the airport rental counter, I was greeted with a pleasant smile, tended to quickly, and given all the instructions I needed to find my car. When I got out to the cars, before reaching the little building, the Enterprise representative met us and showed me which cars I had to choose from. When I didn't like the first option, she showed me other cars. She, too, was very pleasant, professional, and helpful. Once we got in the car, adjusted the mirrors and whatnot, we made our way to the exit. The gentleman scanned the car, and we were on our way. It was quick. On the return, we pulled in, and a rep was there to greet us. He asked if the key was in the car, opened the rear gate for us, told me he'd be emailing the receipt, and we were on our way. Again, it was quick! So, whenever I need a rental car in the future, which I often do, I'll also look at Enterprise. It was a pleasant experience!

Had to pick up a rental car to use and would say that the counter staff was less than impressive…read more When I arrived there were two men at the counter and they were more concerned with their phones than helping me. The one that helped me finally couldn't get the computer to work and finally said "guess I could use the tablet though I hate it." Took a while to get the car almost double what is should have. The staff in the lot was friendly and help.

Our recent Alamo experience went smoothly, although I'm not a big fan of the "necessary evil" AKA…read morethe shuttle bus to the Rental Car Center. I chose a compact SUV, of which there were only 3 left in the lot on pickup - all Mitsubishi. I picked the one with the New Mexico plates and off we went. Alamo staff were their usual friendly and helpful selves, which made any line delays easier. I felt that our rental was a little underpowered, especially when we were heading up to Los Alamos and winding around the Jemez. Past that, our vehicle was roomy, comfortable, and easily carried all or our stuff.

I returned my Alamo rental car at the Albuquerque airport. It was easy and quick. I was also…read morenotified that everything was good with the rental. So, no bad stories of anyone making up scratches or dents to get more money. Just nice.

Our rental pickup time was set for 12:00pm. We arrived at 12 to find they were closed! Their hours…read moreare 8-12pm! How can you have a pickup time for a reservation be at the time you close?! Makes no sense. Avoid at all costs. Found out they are a franchise, do not do business with these people.

This place is hideous rented a vehicle picked up at midnight vehicle filthy no employee inspected…read moreon pick up or drop off 10 days later a charge of 450.00 to clean vehicle Called customer service 5 times and not resolved wrote corporate a letter do not RENT from them they are disgrace trying to rake tounthrough the coals.​

National at the airport is convenient if you are an Emerald member…read more I had reserved a midsize vehicle. Upon my arrival they had 1 car in this class or offered free upgrade to a mustang. (Week of ballon fiesta, of course they had lots of rentals!) As I wanted something with good gas mileage, I went with the Hyundai Elantra. Overall satisfied with the car, some of the features were strange. Also, this car was rented to us with a small Crack in the windshield. Return was a breeze. Shuttle convenient and often to/from the airport.

As I write this, I am at the airport waiting for a car. I had a 6 PM reservation. It is now 7 PM…read moreand there are at least half of a dozen people waiting around for their cars. I was told that they're still cleaning up return cars, and trying to meet. "unexpected" demand. Sorry, but a reservation is a reservation. I am an Emerald club member and this is terrible customer service. I made dinner plans based upon being able to pick up my car in a timely manner and drive to the restaurant. Unfortunately, it doesn't look like we are going to make it.

Better to rent a car off the airport. One person working at gate to get out of lot. This was…read moreridiculous.

After the terrible customer service we received and a month-long battle of why we were overcharged…read more$700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again.

The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.

Worst experience ever it's been more than 10 days to get your deposit back. 14 days out and…read morenothing has been resolved. I have Call everyday. No resolution. I keep getting the run around. They told me to call my credit card company I called them they told me monies have not been release back to my card. It's like they just want you to forget about your deposit. $200 deposit. They do not tell you about the deposit until you sign everything at the end. I will never rent from them again. Worst experience ever.

Arrived a day after Christmas and approached the counter to be informed our rental would not be…read moreavailable due to overlooking and wait can exceed 2 hours. While families with young children and elderly couples waiting, how can this happened? Is it due to the 3rd party companies who is at fault. As others were quick to call and voice their frustration to customer service, I reframe from doing that since what good would it do. Would they drop a vehicle from the sky? Would they credit me a day for the inconvenience? No money of that. I waited and waited until my name was called which was an eternity. Got my vehicle after 2 in a half hours. The gal with pretty blue eyes had to bear the heat and handle it well.

Miles and the team are consistently welcoming, attentive, and genuinely helpful. After just a few…read morerentals, they greet you by name, which adds a personal touch that really stands out. They go beyond the basics too--always offering thoughtful recommendations for restaurants and local activities to help make your stay as enjoyable as possible. Additionally, the prices are exceptional for the cars they offer

If I could give zero stars I would. I arrived after my 3 hour delayed flight to find that Sixt…read morewould not honor a reservation made same day on a 3rd party website. Told me to go back to Expedia for a refund. I have done so and now Sixt claims I was a no show (because of my delay) and they won't refund me because of that. So which is it Sixt? I was a no show or you won't honor 3rd party reservations? Money grabbing assholes I will never rent from this shitty company again. I have filed a claim with my card company. This is the worst thing I have ever seen in a rental company. Total shitshow.