My mother pre-paid for a casket funeral but, per her later wishes, was cremated with a simple memorial service. At my mother's May, 2014 service, a Herron Funeral Home director twice stated that my family would receive a partial refund of her pre-paid funeral expenses. Two months later, the funeral director again promised my sister a partial refund during a follow-up visit to the funeral home. This was the last time Herron responded to any of our communications.
Herron Funeral Home has not responded to our numerous phone calls and letters. Our attorney requested a reconciliation of the pre-payments and expenses related to the memorial service. Once again, there was no response from Herron.
I find Herron Funeral Home's handling of this matter to be unprofessional, unethical, rude and uncompassionate during our time of grieving. read more