This place has some beautiful plants. We had been to a few nurseries looking for the perfect plants for our yard. When we found Heron's Head, we went there and purchased seven plants to complete our yard. It was on a Sunday when we purchased them. The plants were too large to fit in our car so we had to have our landscaper go get them for us. We were told they were closed until Wednesday and he would have to come get them then. Not a problem. We paid, the plants were tagged in our name and we left.
The following Wednesday, our landscaper went to pick up the plants only to be told that he could not take the main plant we had already paid for because they accidentally sold it for less than they should have and we would need to pay three times more than what we paid if we wanted it. We were informed on the phone by the manager that that particular plant had been credited on my card but the charges for the others were still billed.
Realizing the message was only being relayed, I asked to speak with the owner. I was connected with Elliott and called him. After explaining that we had paid for the plant and we wanted it, he told me "That's not happening." and HUNG UP THE PHONE on me without any further explanation.
Now look, I get it. Things get mistagged. But for the owner to have the nerve to hang up the phone without trying to explain further or make it up in any way is simply unacceptable. Elliott, you deal with the public. Be a big boy and try to work with people instead of running from them when there is an issue.
After he rudely hung up and would not pick up when I called him back, we went to the nursery to get this straightened out. You're probably reading this thinking it was just a plant, calm down. But this particular plant was to be the focal point of our backyard and we had looked for something several other places.
When we arrived, the staff could not have been more apologetic and embarrassed for the mixup but informed us that their hands were tied. I get it. They just work there. So when I informed them that I had called the owner only to be hung up on, I made it clear we were leaving with the plant if I had to call the police and get them involved. And I did. I called local dispatch to only be told that I should contact the owner. Full circle.
We were not leaving without the plant. So we finally had the manager negotiate with ELLIOTT and we paid an additional $200 for the plant. I have never had an experience with a retailer where I purchased something to only later find that I would have to pay more to take it with me. I have the utmost respect for the staff on hand for keeping a cool head and talking it through with us. However, I sincerely believe the owner does not need to have a job working with the public.
So Elliott, we love all the plants. But you need to learn some manners or find another profession. You're not that good. read more