We had a great experience working with Alex and his team. They were very easy to communicate with…read moreand extremely proactive. We had a VA loan which some lenders are not as experienced with but Alex and his team made sure all the extra steps were completed on time. Made the whole process less stressful. I would easily recommend them to anyone in the market for a lender.

Alex Gorodinsky was an exceptional loan officer. He made first time home buying experience easy…read more He kept us informed throughout and promptly answered any questions we had. Couldn't recommend him any higher.

Good rates on credit cards! Savings acct. rates are decent. Customer service is also good, open by…read morephone in late hours as well.

So glad they put a Navy Federal in the STL area. Would love to see more locations around the area…read more This branch is clean and the staff are friendly. There's a rep at a kiosk as soon as you come in the door ready to assist you with getting signed in to speak with the financial services representatives. There are only 3 bank tellers but the lines move quickly. There are two walk-up atms outside. The parking lot is small and easily gets congested. This is a smaller branch so seating inside is limited. I would suggest only brining people in that need to be present.

Alexander Khatskin And Kellie Reid at Top Flite Financial, Inc. are Heaven sent. They made the…read moreprocess of refinancing our home simple and quick. They responded quickly, was extremely thorough and professional. I highly recommend them.

Demand for Resolution…read more Dear Haven Home Equity (Top Flight Financial) I am writing to formally complain about the handling of my refinancing application and to demand a prompt resolution. I was recently informed by your credit department that my application was denied because my mortgage company processed an escrow modification. This is unacceptable, especially since my mortgage payments have been current since July 2025. Throughout the two-month process, Tim and other representatives repeatedly led me to believe that my loan would close without issue. I was specifically told, "I see no reason why your loan would not be approved." At no point was I clearly advised that approval was uncertain or that unresolved issues could prevent closing. I completed extensive paperwork, provided documents that were not required, and repeatedly requested updates and return calls, many of which never occurred. I also paid nearly $700 for an appraisal based on your representations that the loan was moving forward. I was even advised to miss a car payment to help cover the cost, which forced me to make a double payment later. This experience has caused serious financial and emotional stress to me and my family and has negatively affected my health while I am fighting cancer. As a retired disabled veteran, I find your company's lack of professionalism and communication unacceptable. I am demanding: A full refund of the appraisal fee; A written explanation of the precise reason for denial and the documentation relied upon; A written apology for the misleading representations, delays, and poor communication; and A complete review of how my application was handled.this matter is not resolved, I have escalated it through your corporate chain of command and file complaints with the BBB and appropriate consumer-protection and regulatory agencies. I expect your company to take responsibility and provide a fair resolution. I have filed this with the BBB

The Garcia Mortgage Team is amazing. I had a usual request and they made it happen for me…read more I was purchasing a condo in the Tower Grove East neighborhood in St Louis and wanted to pay cash. However, I did not want to pull from my investments or retirement funds. I just wanted a short term loan, to make the purchase and then pay off when my house sold. I also did not want any penalties for early pay off. Sue King came up with an easy plan and everything went as smooth as silk. She even got me a reasonable interest rate for the equity loan. I bought the condo, sold my house and paid off the loan within two months. It was kind of robbing Peter to pay Paul, but it worked. If Sue and the Garcia Mortgage Team can do this for me, I can only imagine what they could do for a real "mortgage". They went well and beyond in customer service, to meet their clients needs.

Excellent service by the realtors & banking. By all parties I have been in contact with with @ the…read moreagency

Working with Greg Iverson's team was such a blessing. I was lucky to have the help and support of…read moreShannon and Debbie in the team who walked me through every step, kept me well informed on the process and answered all my questions. The entire time, I felt as if I had advocates in my team helping navigate this stressful process of financing a home. I could not have done it without them. Thank you!

Seamless transaction made our purchase easy! So happy working with Will and Shannon! Communication…read morewas clear and timely. Thanks to the Neighborhood Loans team for their hard work and professionalism. Laura and Miguel Saldana Santa Cruz, CA

I have a vintage condo in the, Tower Grove East neighborhood of St Louis, thanks to Garcia…read moreProperties. When I made the decision to move back to STL from suburban life in IL, I knew I wanted to use Garcia Properties as my agent. I support several of their restaurants along Kingshighway and like how they truly believe in the city. The day I stopped in to start the process, I met with a young lady (forget her name) and she asked a variety of questions. She then matched me up with, Stefan Kelly. When we met, I told Stefan I wasn't under any time frame. My goal was to really find the perfect match. We worked as a team, I searched Zillow and followed other listings as well. I started out wanting a bungalow or some type of small house. Then I started looking at condos, as a possibility. Once I did that, I knew I was on the right track. Once I found the one that meet all my needs, Stefan and the Garcia team made it a reality. So, if you're looking for your first, or a new dream home, I highly recommend Garcia Properties.

Bridgette Fyvie represented me in the sale of my Princeton Heights home and I can't imagine the…read moreprocess going any better! My 90+ year old home had a few things come up on inspection that needed to be cared for quickly. Bridgette had contacts for everything. She coordinated getting some estimates and even met up with the companies when I couldn't be there. She was very communicative during the process and honest in her feedback. I highly recommend her!

I was with another mortgage company that is very well known, probably bigger than Laura's however I…read moredidn't like how they were going with my loan and how they were just making things so complicated, Laura's number was given to me by a good friend of mine and I was not expecting much however she blew me away on how she makes things so easy and her response and how fast she replies to you even when she is off . Laura a true professional that made my loan process very easy and understanding. I would probably use her again and so recommend her to anyone . Ps. I was not an easy cliente and she answered all my requests and questions all the time . Thank you Laura

Laura was so great! She explained everything to me so well. She helped me through my first home…read morebuying experience and I couldn't have found a better person to work with. She was always available and willing to help in anyway possible. I closed within 30 days and it was such a smooth process. If you are looking for a lender that knows the business call, Laura!! She will not disappoint.

Communication with the Better Rate team was excellent. Super responsive, incredibly knowledgeable…read moreand helpful. We will refer family and friends to them for sure, highly recommend.

I cannot say enough good things about Sean, Megan and Better Rate Mortgage! We had a fantastic…read moreexperience, not only did they go above and beyond to help us close on our new home, but they also took the time to explain the numbers and ensure that we were fully informed throughout the process. It was interesting timing that we put in an offer on our home the same week that Sean was going on vacation but he still kept in touch and made sure our offer stood out. They made such a positive impression and were such a pleasure to work with overall. I highly recommend Sean and Better Rate Mortgage!

Brent is a person of extraordinary character in an industry that has left a lot of Americans…read moreholding the bag in recent times. I worked for Brent previously and learned many things about the business including how to be an honest banker. if you need someone who will shoot you straight and educate you on your real opportunity to buy or refinance there is no better broker than Mr. Kiffer.

I used Brent Kiffer recently to close a loan that another lender turned down just days before…read moreclosing. Time was of the essence and my buyers were going to be homeless if we didn't get it done. Brent and his team dug deep and got the loan closed in 15 days. That's right, 15 days!!! What other lender would go out of their way to help a client in that manner! Brent's professionalism and caring compassion saved the day. Since then, I have worked with Brent closely, and know that that was not a fluke. He's a stand up guy who walks the talk. If you need solid mortgage advice without the sales hype, give him a call!

We worked with Sue King to finance our first home mortgage. She was excellent; she listened closely…read moreto what all we needed and provided fantastic educational information and guidance through the loan process. We felt confident that she was working with us every step of the way. 10/10 recommend to others looking for a kind and helpful professional through their process!

From the owner: This is a Mortgage Lending only facility.read more