Rubén CUENCA and AiCha Larhrissi are the best Hermes Sale Associates I have ever met. They got my first ever special bag. My dream bag. Ruben was so patient. He follows up with all my emails very fast. He helped my husband pick out every single outfit. He truely cares about what I need, and all he wants is to make me happy with every single purchase to the small details such as color, leather, size from clothing to Jewelries to bags. The attention is beyond. AiCha is always so attentive asking back and forth what we need. They make it so friendly, open, and honest. I also got my first ever piece of Hermes Jewelries with them. They even go extra length to show me about the tax refund. I have never been treated with such respect. I love the entire team of a Hermes in Madrid. If you ever get a chance to swing by this store, ask for them. They will never dissappoint you! read more