I had an issue with, what turned out to be the battery on the tractor at church. Called MS and spoke with the customer service manager. He immediately offered a solution and as we talked through the details, he offered to drive out to the church to assist. Let me repeat that, he offered to go to the church.
He loaded tested the battery, did a once-over of the electrics on his own. In the end, we got it back to running inside 15min. Beautiful words for a day I did not want to mow in the heat of the day with a 30" walk-behind vs the church's 72" rider.
I was very impressed and thankful for the help. I'll be back. read more