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    Heritage Power

    2.0 (1 review)
    Open 8:00 am - 8:00 pm

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    5 years ago

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    Spectrum - Spectrum store

    Spectrum

    (2 reviews)

    Spectrum service is the worst. This location has a bunch of representatives, but they still usually…read morehave a long wait. You can check-in at the front and your name is added to the list Many people are just returning equipment and they still take a long time. When you try to cancel, they try way too hard to keep you as a customer. The process is painstaking and their service is not worth it. Too many disconnections and buffering moments with spectrum. Never again.

    The Spectrum Store is on 10th Street where it crosses Auburn (Wisconsin) Ave. just north of Sam's…read moreClub, and across 10th from First Community Bank. When you arrive, just inside the door, there is a screen where you check in as a walk-in, or to confirm a previously made appointment. I signed in and barely had time to look around to see the displays of cell phones, tablets and internet equipment when my name was called. I have had Spectrum Internet service for several years, and only recently began experiencing some connectivity issues. I explained what was happening, and they looked over our plan and equipment listed. They gave me a new router that works with our new modem, no charge, and sent out a technician to install it and ensure everything was working properly. The few times I have gone to the store, I have always been well taken care of and issues resolved. The employees have always been friendly, helpful, professional, and caring. The prices for their plans are reasonable. I am happy with their service.

    Hino Electric Power - This is a supplement to my review showing the fee of over $400 when it should have been $4.

    Hino Electric Power

    (14 reviews)

    Here's a public service announcement for being vigilant about checking the bills you have on…read moreauto-pay: Today I logged into my Hino Electric account to check on my bill and see my monthly usage. The amount due was showing as $505.26. On a one bedroom apartment! I called and was on hold for a long time, only to be told it was a typo on their end. My ESIID Charge should have been $4.19 but whoever entered it incorrectly typed $431.13. Come on- 3 and 9 are not even close to each other on the keyboard. Plus, $4.19 is three digits while $431.13 is five digits. As soon as my contract is up, I'm switching companies. Although I have been happy with their low rates for nearly 3 years, I cannot accept a mistake of this scale. Gross negligence like this can have devastating consequences. What if I didn't have enough in my account to cover it when it debited the amount? Check your accounts! A small human error can have a big impact. UPDATE: I checked my credit card statement last week when I went to pay the bill (a few days early) and they ended up charing me the full $500+ dollars even though they said it was their mistake and they would remove the charge! I wish I had logged in to check it sooner, but 16 days had passed since our conversation. I went round and round with customer service who assured me I had been issued a $431.13 credit on my account. You don't overcharge a customer HUNDREDS of dollars then instead of fixing that issue before posting the charge (8 days AFTER I initially spoke to them) post a credit to the account. The woman told me the credit would allow me to not have to make payments for the next several months. My contract is up in 1 month. Completely unethical. It's basically like I gave them a $500 interest-free loan. Long story short, they were unwilling to charge back my credit card until 5-7 "processing days" had passed. This would mean an additional $500 would have sat as a balance on my credit card across a billing cycle. And of course, I could accumulate interest on that. I called my bank and disputed the charge as fraudulent. Since it had been more than 15 days since I initially spoke to Hino, my bank was able to contact them and get it taken care of within minutes.

    Horrible horrible horrible…read more The cheap rate is not worth the potential problems $45 fees Terrible customer service Save yourself the headache and choose someone else Just google them. You will see

    Heritage Power - utilities - Updated May 2026

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