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    Heritage Memory Mortuary

    4.0 (5 reviews)
    Open Open 24 hours

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    Ruffner-Wakelin Funeral Home and Cremation Services

    Ruffner-Wakelin Funeral Home and Cremation Services

    (4 reviews)

    Go anywhere but here. These people are the most uncaring, rude batch of people I have ever met…read more My dear friend had terminal cancer and was in hospice care. He gave me both health care and financial power of attorney. He asked me to go ahead and take care the final arrangements using his bank account, which I did. Nearly 6 weeks later, the rude obnoxious KELLY from Ruffner-Wakelin calls me and starts giving me a song and dance about the payment. Now I have no issue with paying, but they were already paid. She says they just tried to process the check and it bounced because the bank accounts were frozen. Well no kidding I told her, he died a month ago and you guys knew I was paying with his account, why did you not process it a month ago? Rude obnoxious KELLY said it was my fault, I signed a contract and she was just going to send it to collection. She blamed it all on me, accepted no responsibility and threatened me with sending it to collection. They are all peaches and cream when they are trying to sell you something, but god forbid they screw up and not get paid and they threaten you with collection. Just so you all know, rude obnoxious KELLY called me 0918 and I went in and paid them at 1130, so they did in fact get paid within hours of me finding out there was an issue. My advise, go somewhere else. Anywhere but there. Here is a list to help you, Heritage Memory Mortuary Prescott Hampton Funeral Home Prescott Affordable Burial and Cremation Sunrise Funeral Home It was the song and dance by rude obnoxious KELLY with here odd tone and threats that really soured me. Never, never will I go there again. Do yourself a favor and avoid this place like the plague. Unfortunately, rude obnoxious KELLY will never have to answer for her rude threatening behavior, but I hope this forewarns some people from going there and they pay by a loss of business.

    We can't say enough about the care and wonderful service we received. Anita was so wonderful and…read morethorough! She offered wonderful advice and exceptional service. She went above and beyond to even file paperwork with the VA to get my dads discharge papers! They explained all the process and showed such respect and dignity to our relative. I highly recommend them Update: well we started out great with Anita.... then she dropped the ball by not notifying us when our Dad was ready! We waited over 2 weeks!! It as very disappointing especially for my mom and being the holiday season!! Thank goodness for Arthur!! He picked up ball and then some!! He was so very kind and thoughtful!! Not only did he apologize profusely he actually delivered my Dad back home to my mom! The Mortuary ran out of flags (my dad was a vet) and Arthur assured us he will deliver a flag for my mom personally to her house!! Thank you Arthur!! Your the BEST!!!

    Ruffner-Wakelin Funeral Home and Crematory - 303 S. Cortez Prescott Chapel

    Ruffner-Wakelin Funeral Home and Crematory

    (12 reviews)

    I cannot thank Sara, Catherine and their team enough for the care they took with our mother. They…read morehandled her with such dignity and respect, and the personalization they brought to the service was deeply comforting. The staff was kind, professional, and patient, helping our family navigate this difficult time with ease. I highly recommend them.

    Go anywhere but here. These people are the most uncaring, rude batch of people I have ever met…read more My dear friend had terminal cancer and was in hospice care. He gave me both health care and financial power of attorney. He asked me to go ahead and take care the final arrangements using his bank account, which I did. Nearly 6 weeks later, the rude obnoxious KELLY from Ruffner-Wakelin calls me and starts giving me a song and dance about the payment. Now I have no issue with paying, but they were already paid. She says they just tried to process the check and it bounced because the bank accounts were frozen. Well no kidding I told her, he died a month ago and you guys knew I was paying with his account, why did you not process it a month ago? Rude obnoxious KELLY said it was my fault, I signed a contract and she was just going to send it to collection. She blamed it all on me, accepted no responsibility and threatened me with sending it to collection. They are all peaches and cream when they are trying to sell you something, but god forbid they screw up and not get paid and they threaten you with collection. Just so you all know, rude obnoxious KELLY called me 0918 and I went in and paid them at 1130, so they did in fact get paid within hours of me finding out there was an issue. My advise, go somewhere else. Anywhere but there. Here is a list to help you, Heritage Memory Mortuary Prescott Hampton Funeral Home Prescott Affordable Burial and Cremation Sunrise Funeral Home It was the song and dance by rude obnoxious KELLY with here odd tone and threats that really soured me. Never, never will I go there again. Do yourself a favor and avoid this place like the plague. Unfortunately, rude obnoxious KELLY will never have to answer for her rude threatening behavior, but I hope this forewarns some people from going there and they pay by a loss of business.

    Affordable Burial & Cremation

    Affordable Burial & Cremation

    (2 reviews)

    Incompetent business practices and staff, stay away from Affordable Burial and Cremations!!!…read moreWhen we had my step dad Ron cremated in 2024, we met with the woman at ABC who reviewed and set up the cremation, Cyndi. At one point she asked if we would like to view the body and I said yes, I wanted to see Ron and verify he was there. Then she recommended against it because they had a badly decomposed body come in the day before and she said the odor would be too overwhelming. Instead Cyndi offered to call us (the day before) and have my mom and I come back and be present for the cremation. She said it was a common practice that they did for family members and pointed out where we could sit just outside the crematorium. We decided that would be okay, I could have closure just before the cremation by saying goodbye to Ron, saying a prayer and sharing memories of my step dad (who became my closest friend after he married my mom). The thought of being there and being able to see my step dad and best friend one last time was truly comforting. She told us that the queue for cremations was about 3 to 4 weeks until they would get to Ron. We signed paperwork, wrote ABC a check, and made sure that Cyndi had our contact information. After a couple weeks went by, we called to inquire about the cremation "queue". A woman (employee) at ABC told us Ron had already been cremated!!! Nobody bothered to call us the day before the cremation, and they never called after he was cremated either. The woman who spoke to my mom said, "Well, it's a one time deal...it's not like we can do it again". My mom said, "No [kidding]!!". My mom and I were shocked, angry, and heartbroken all at the same time. How could Cyndi promise to have us be present for such a momentous event and then fail to call us? The woman said there was a miscommunication between employees and the phone call was "overlooked". They never offered any kind of compensation or an apology to me. The people at ABC are incompetent and shouldn't be operating a service as serious and consequential as caring for your (departed) loved one.

    Our experience getting my dad cremated here in late 2023 was top notch. I haven't buried anyone…read morebefore but I can't imagine a better experience. The pricing was transparent and very reasonable, and there was no pressure or upselling of any kind. The ladies who helped us were nice and polite. Thank you ABC for being there for us in a tough time.

    Heritage Memory Mortuary - mortuaryservices - Updated May 2026

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