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Heritage Medical Group

5.0 (1 review)

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17 years ago

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UPMC Primary Care Good Hope

UPMC Primary Care Good Hope

2.7(14 reviews)
4.4 mi

As a family practice center, you're taking a huge chance with your health. I've seen three of…read moretheir docs. Dr. Steele is great if you want a doc who doesn't listen, make eye contact, or come out from behind her computer screen. She does like to just prescribe anything to get you out the door. Dr. Kapoor was a visit because my PCP was unavailable. She contradicted the diagnosis I'd received a week earlier (this was to be follow-up for pneumonia) and told me i had asthma problems because I have animals. She told me to get rid of my animals and prescribed medication for reflux, because I am overweight. What an idiot! Our doctor now is Thuy Le-Rathell. She is wonderful, caring and competent. Unfortunately, she left for vacation and my husband needed a maintenance medication refilled. It took literally over 10 phone calls to their office, the insurance company and the pharmacy to get it straightened out. The doc who issued the refill did it first without a diagnosis code, then with an address for UPMC in Pittsburgh that the pharmacy could not accommodate. Thank heavens for the insurance company concierge! Save yourself the time and frustration. Go elsewhere. They don't give a damn.

Dr Syed (Primary Care) and his staff doing an amazing job. They are always friendly and…read moreprofessional. Dr Syed really takes time to listen to you, as who knows your body best than you? You can't find better care in the area! My two sons also go to him, and one of those sons only goes to a doctor unless if it's almost a life and death need! He actually like Dr Syed. The office is very clean, and you are taken back for your appointment at a very timely fashion.

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UPMC Primary Care Good Hope
UPMC Primary Care Good Hope - Here's a photo of my 10 minute wait before requesting a call back, then the 2nd call where I waited an 1 hr 36 min for a "30 minute wait".

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Here's a photo of my 10 minute wait before requesting a call back, then the 2nd call where I waited an 1 hr 36 min for a "30 minute wait".

Costa Sandra R DO

Costa Sandra R DO

5.0(1 review)
0.4 mi

I miss Dr. Costa so much! I moved away two years ago and have not been able to find a doctor I like…read morenearly as much. I guess I've been spoiled. Dr. Costa is nonjudgmental and I was always able to get an appointment within 24 hours if I was sick. She always takes time to answer questions, and I always had a LOT of them. We made decisions about my health care together. She got to know me and treated me like the kind of patient I want to be -- someone who takes part in healthcare decisions, not someone who blindly follows doctor's orders without understanding the reasons and the risks. She even supported me when I said I wanted to try to manage my diabetes with diet and exercise instead of the medication she wanted to prescribe. I like Dr. Costa so much that for a year after I moved I kept her as my doctor even though it meant driving two hours each way to appointments! That didn't work out so well when I was really sick so I had to break down and find a doctor locally. (She did prescribe for me over the phone, though, when I was sick and unable to make the drive.) No charge for calling in prescriptions, unlike my current doctor who charges 25 bucks! They maintain records on a computerized system (also unlike my current doc who uses paper records). It makes it easy for them to compare test results to track progress. One complaint: when I did change doctors I asked for a copy of my medical records and they cost more than 100 bucks! They had to be ordered through some other company that manages records requests. I suspect (though I'm not sure) that I could've had them directly sent to my new doctor perhaps at no charge) but I wanted a copy myself as well. I feel like the charge is unreasonable because my insurance company and I already paid for the creation of the records. I understand a small copying fee, like 20 cents a page or something to cover costs, but this ended up being much, much more than that per page. Anyway, 5 stars for Dr. Costa, zero stars for the office policy on paying for records.

Crumay Parnes Associates

Crumay Parnes Associates

2.5(24 reviews)
4.4 mi

I've been going here over 15 years. Started with Dr. Parnes himself. He was always very patient and…read moreinformative. I spent years in tanning beds when I was younger and was concerned about UV damage. He noted countless moles on my body that were documented, photographed and watched year over year. After he retired, I saw Elizabeth Anderson who was the same as Dr. Parnes. Thorough, patient and informative as well. She listened to my concerns, remembered personal information every time I came and was extremely polite and professional. I currently see Jamie Restivo after I went in for an acute skin rash that she handled because Dr. Anderson was backed up. We totally clicked and so I've since switched to having her as my main provider. She is also very professional, polite and as sweet as can be. Very informative, she literally explains the why behind everything, addresses all skin concerns (esp the ones I have about aging) and really listens and takes her time with each appointment. She is concise and recommends products and procedures but ultimately goes with whatever you're comfortable with. Could not be happier there. It can be nerve-wracking to get a skin check. You're basically stark naked (with a sheet over your of course) but being scrutinized for every lump, bump and discoloration on your body -- but they've always made me feel very comfortable and address every question or concern I've had. I've had numerous moles and lesions removed over time due to them looking off or concerning. Most were benign but one did come back as basal cell carcinoma, so very glad they caught that! Great practice, beautiful bright and clean office and wonderful providers all around.

Very friendly and accommodating office staff. Went in for a nail biopsy, which Dr. Barton handled…read morevery well. Easy to communicate with office staff. Would highly recommend.

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Crumay Parnes Associates
Crumay Parnes Associates
Crumay Parnes Associates

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Heritage Medical Group - physicians - Updated May 2026

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