Second experience at Heritage Funeral Home. Staff is very friendly and they do a fine job of going over all of the info needed to set up a funeral. Staff is professional and do seem to genuinely care. There doesn't seem to be any pushy or overselling of services or goods. Facility is very clean and comfortable. My most recent experience there was pleasant until the day of the funeral when I saw my sister done up like an old woman. We did not have a current photo to give them but did explain she didn't wear make up or do up her hair - wash and go kind of thing. The day of the funeral when we got to see her before it started and she looked just horrible. They took a 44 year old woman and made her look 92. Gave her an old woman up do with no bangs and all combed up to the top of her head. Make up was not good either, looked very unprofessional. I don't know what and who went wrong but I would have done it myself if I knew how bad of a job was going to be done. Before the visitation started I was trying to brush her hair down, managed to fix a little but not well. When you loose a loved one, you do not want them disrespected or remembered in a way they didn't look. It was sad, everyone had the same comment throughout the day. (how bad of a job was done on her)
Though this was a major mark against them in my book, I cannot give them less than 4 stars because they are a very helpful facility. My grandmother's funeral was just fine and went well. This may have just been a bad coincidence. I would recommend Heritage for services but make sure you have a good picture for their make up person to go off of. read more