Started a deck and patio project in July 2021 and scheduled to be done in the fall of 2021. The entire experience has been horrible. They fired the guy working on my project halfway through because of how many issues we had. They finally finished the deck portion in the Spring of 2022, but the workmanship was horrendous. Lots of uneven cuts on the boards, screws that are too long just sticking out causing a hazard, pencil marks all over the place, and a 10x10 concrete pad that completely cracked from top to bottom and from one side to the other within a month. I'm not happy at all with the quality of work. The owner, Ron, said that it's cosmetic and isn't a concern. My belief is that for what I paid, they should care a little but about things that are cosmetic. There were more issues but they did clean those up so I won't go into detail on them. Additionally, I have been trying to get the patio portion completed and it has been like pulling teeth trying to get anything done with Heritage. I finally got to a point where they are ready to put my patio on their work calendar and it looks like I can't get scheduled until Fall of 2022 (which I would be absolutely shocked if it didn't get pushed back into the winter or early 2023 because of my experience with Heritage). I tried to be patient but part of this project was a retaining wall so at this point I get a mudslide every time it rains. I'm stuck with a half finished project at this point and will be looking for someone else to finish it. read more

Our house got water in the basement after a big rain in 2016 and we sought help from recommended professionals. We tried a variety of things with plumbers and contractors, updating our gutters, re-sloping our yard, and digging up the yard so our pipes could be scoped and downspouts cleaned. This year we continued to have issues with water every time it rained hard, which caused a lot of stress and sleepless nights. I asked a colleague at work for ideas, and she recommended Heritage Builders. Melissa and owner Ron were easy to reach and set up a time to meet me at my house to show the concerns. We have dealt with a lot of different contractors and companies, and this was the first time communication was something I could count on (as in, I would get a response and in a timely manner)! When some water came into the basement on a random Tuesday afternoon, the owner was at my house in 30 minutes to see where it was coming in from. Soon, we had two proposals for different potential areas of water entry, and Ron reviewed them with us in person each time. He also explained everything in ways I could understand, since I am not handy and do not know much about walls, pipes, etc. We decided to fix one area of our house. It was easy to schedule the work and was not too long of a wait to have the team get started. I was introduced to each person who would be working on our house, and they sent us a text at the end of each day reviewing what was done and what was left. Everything was completed within a week's time and was done very professionally. I can only hope this solves our issues for good, but I feel very confident that it will (no rain has infiltrated thus far)! Also, Ron and his company stands by the work and if something happens, I know he will come back to take a look. The process working with Heritage Builders has been great from our first contact to finishing the work. read more

Despite numerous phone calls, with promises to call me back, Heritage Builders ghosted me on a roofing project. It would totally be reasonable for a construction and renovation company to simply say they are not equipped or skilled to handle a particular project, but to leave a potential customer assuming they will receive a follow up is really unprofessional. read more

I used Heritage Builders for our main floor remodel, including some exterior repairs, a bathroom remodel, & new front walk. Everything turned out better than I could have hoped! Excellent craftsmanship and great communication from the entire team. I have also used the Handyman service and the staff has been great to work with. If anything ever needs done on my home Heritage Builders is the only company I will be calling. read more

I have been trying to receive a quote, not even have the job scheduled, and it has been 2.5 months since first contact, and 1.5 months since an on-site inspection, only to be told they cannot provide me a quote for a shed and fence. Don't rely on Heritage Builders to communicate and be upfront with you during the process. read more

Ron and his crew at Heritage Builders are AWESOME to work with. They have stayed in communication with us throughout the project and Ron has been on top of things from the get-go. Our project is a little unusual and when other contractors were hesitant to dive in, Ron didn't hesitate and was enthusiastic about working with us!! They get all hands on deck and work very fast and efficiently, which we appreciate greatly! Ron is also very budget-conscientious and just a great company to work with!! Can't recommend them enough! read more