Absolutely terrible service Tried cashing a very small check written by Wells Fargo for my…read moredeceased son. The Operations Manager, Missy was absolutely disgustingly idiotic with cashing the check. I had my sons, death certificate, which is all I needed when I closed the account in 2018. The poor teller, Jennifer was so apologetic. I finally walked out without cashing the check. This is the reason why I will never to business with Wells Fargo!

Attentive capable staff. *********. It can sometimes be difficult to reach a banker via telephone.read more

Over the years I've had the misfortune of having to deal with banks like Chase, Wells Fargo, US…read moreBank Etc., that charged you a fee for everything. I'm surprised they didn't charge you a fee to open the door and walk inside. When I finally got fed up with all of that I decided to switch to a credit union. The first credit union that I joined which I shall not name here started out as a really good institution. Over the years however that particular credit union deteriorated into something that was more like a bank leaving me frustrated once again looking for solutions. I finally stumbled upon 1st community credit union. Immediately I began to notice a difference in the way I was treated with dignity, civility and respect. Not only did 1st community credit union care about saving me money but they were actually interested in helping me to invest and make more money. This was a big change for me. I then convinced my parents to switch over and then my siblings and finally my friends. Since that time all those years ago there's been an occasional bobble here and there but it was always resolved quickly and efficiently. Nobody's perfect. That includes organizations. But as organizations go, I would have to definitely say that 1st community credit union strives harder than any institution I have seen in the past to act responsibly with kindness and respect to the people they serve. That puts them ahead of all the rest. And, you know who I am referring to. I don't need to list all of them. If you're looking for an institution to park your funds in I don't think that you could do much better than 1st Community Credit Union. One thing I can also say for certain about them is that their rates of return on CDs are extremely competitive. If however you are not an investor and you just want a simple, checking account or savings account you really should consider them.

Zero issues. Love the people. They know you by name. I like dealing with a small institution…read morelike this versus large banks like Chase, etc.

Extremely poor communication. It was almost impossible to get through to a real person, and when…read morethey did return my calls, it took days. They also added insurance to my loan without my approval and overcharged me for it for two years. This was never clearly explained or authorized by me. When I finally spoke with a representative (Heidi), the conversation felt dismissive and unproductive. She claimed she had called me numerous times regarding a loan application, but in reality, I only received 2-3 calls. Overall, this has been a very frustrating experience. I would give zero stars if that were an option.

I am generally in the practice of either leaving a stellar review or a rather scathing one. I'm…read morenot a middle of the road kind of person and I don't mince words so buckle your seatbelts this is going to be a bumpy review. I have a lot of experience with banks and credit unions. The differences between credit unions are many and varied. Wauna built a brick and mortar location in Forest Grove several years ago. It wasn't exactly an improvement to the look and character of Forest Grove because the building is overstatedly flashy and garish as they did not build to the landscape rather they landscaped to the building. Nevertheless, they are there and they're not leaving so I thought that I would give them a test drive to see what they were made of. When I had some free time I stopped in there and dropped 500 in a savings account to get the process going because I wanted to explore what services they had to offer and while I was in the process of that I noticed that their CDs had a rate of return that were extremely low on a par with those offered by banks. That was my first red flag. It took well over an hour to fill out the paperwork, provide the necessary documentation, get the form signed and issue a temporary membership card. During this process the person that was helping me kept getting up from her seat and going into another area and then coming back which was a bit odd. Also, two of the other tellers kept interrupting our business with questions from at least four different customers they were trying to help. It was obvious to me that they weren't very well trained. They were pleasant but it really seemed to me that they didn't really know what they were doing. That was the second red flag. A few days later I got a call from one of Wauna's employees at another branch who wanted to interview me with regard to the fact that I had expressed interest in signing up for a credit card there. The woman that I spoke with wanted to know my entire work history. She wanted to know whether I owned a home or if I was a renter. She wanted to know what my monthly income was, whether I had other people living with me or not, if I was married - - some of the questions, she asked me were outside of the confines of a simple credit application which I found to be somewhat invasive and overly personal. That was my third red flag. Several days later I got a letter in the mail stating that if I have a checking or a savings account with Wauna that drops below a balance of $300 there would be a $15 surcharge. They told me they had free checking... that's not free checking. That was my fourth red flag. Wauna has an 800 number that you call that goes to a call center that is probably at one of their other locations that will transfer you to the credit union that you are trying to contact should you ever need to contact them by telephone. I called that number and let them know that I needed to speak with the manager to formalize the paperwork for the credit application and get the form signed. The person on the telephone told me that the manager was there and that he was waiting to speak with me. When I was transferred I got the managers voicemail. I didn't leave a message. I just simply hung up and called back and made an appointment to see the manager through their answering service. When I arrived at Wauna for the appointment the manager was nowhere in sight and I was told that he had taken the afternoon off. Another red flag! I decided to further test them by making a $100 deposit from my savings account that I had opened as a test account. For some reason the teller was having a great deal of difficulty with her computer. She told me that it was being slow. This went on for quite some time until I began to become a little frustrated and just decided that I was done. I told the teller just give me all my money. She notified me that that would close the account. I told her I just really didn't care at that point do what you have to do. She struggled with the computer for about 35 more minutes until finally she dispersed $500 to me. I said, thank you very much - - turned and left - breathing to myself a rather relieving sigh. I was glad that I tested them the way that I did in order to avoid a whole lot of headaches in the future from Wauna Credit Union and the law of unintended consequences. I've shared this experience with you carefully and honestly in the hopes that you will be able to make a more informed choice about which credit union you decide to do business with. Many happy returns!

I've been with Jill's agency for several years now, and I don't see myself leaving any time soon!…read moreThe ladies in the office are very pleasant, and easy to work with. Jill and her staff are quick to help with any issues. I would highly recommend her to anyone looking for a personable and knowledgeable agency!

I've been a customer for 10 years. i went in recently for an insurance review expecting to walk out…read morewith a higher premium. Instead I walked out with better coverage for a reduced premium. Not what I expected and I am in grateful shock. I feel the customer's interest is first there. Thank you!

Open ATM I've been banking at the US Bank for years in Lincoln City, but since my move (closer to…read morefamily) and I'm still new to this area, this US Bank was one of the few places I had Google mapped for convenience (so that I knew where "my" bank was).

I just had a very upsetting experience here today. I went to the drive up ATM machine and inserted…read moremy card and it ate my card, and, according to the bank tellers, it SHREDDED it! I went inside and told them it ate it and they acted like it was totally normal and informed me, very nonchalantly, that it "does that sometimes", and when it happens "it shreds the card, so you'll have to order a new one." I couldn't believe it and said what!? Shredded my card?! Why! They could see this news made me upset, and all the tellers looked at me like, what's the big deal? We'll just order a new one. It's very inconvenient, I'm not someone who likes to carry cash, I keep everything on my card, I had a specifically designed card that was personal to me, and had the design on it that I loved and had chosen years ago from a binder at the first US Bank I went to as an adult, which made that card sentimental to me, and that design is most likely no longer available, and I'm sure their replacement card will just be a boring plain one. This was of no fault of my own, and they acted like it's normal and happens all the time, and who cares about the stress and inconvenience it may cause! A machine can't be eating and then SHREDDING people's cards! Fix your machine! This isn't ok, and has caused a huge inconvenience in my life, and completely ruined my day! I am so upset right now, and I will never be coming back to this location or using a US Bank drive up ATM ever again! Especially yours!

Rip off came here with a $66 check drawn on Bank of the West. They charge $9.50 to cash it because…read moreI was not a customer!! The check is from Bank of the West. Hate big box banks!!!!! Ridiculous!!!