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6 years ago

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5 years ago

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10 years ago

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Harbor Mortgage Company

Harbor Mortgage Company

(3 reviews)

We are just about to close on our home, a very short and fast few weeks after contacting Jeff at…read moreHarbor Mortgage. This process has seemed easier than going to the ATM to take out $20 and we are completely blown away this is happening so quickly or painlessly. It shouldn't have been. After I got sick 7 years ago, things weren't great on the FICO front for us. He asked honest questions like, "How much do you want to spend on mortgage a month?" And gave us a selling price to focus on based on our answer. We found the house we absolutely wanted and our mortgage came in $100 under what we said we wanted to spend. Obviously, not everyone will get a mortgage loan, but I thought we were a year and 50 points away so... But the most important thing about Jeff is he took the time to answer my questions about the process, never was irritated about my phone calls, got excited for us as each stage progressed, and kept in constant communication with us. (10 phone calls and at least 50 emails in 3 weeks!!!) I would definitely recommend Jeff and Harbor Mortgage to anyone wanting a mortgage, VA, FHA, 1st Home, 10th Home... Bonus: they are located right here in Savannah.

David is fantastic. Extremely friendly and knowledgeable. Even though this was our second time,…read morethere was a lot we didn't know, and David took the time to break everything down and explain it. He gave us options and let us choose what's right for us. And then when the ball was in his court, he was FAST. Made every deadline. Great experience!

BankSouth Mortgage - VP, Savannah Market Production Manager

BankSouth Mortgage

(3 reviews)

I don't even know where to begin…read more.. Building a new house is stressful as is, but the mortgage experience with BankSouth made things a million times worse. Honestly, I have never worked with such incompetent individuals. Because they do not read all your emails and document submittals and/or do not communicate with their teams, they will ask you for documentation that you have already provided. Also, they submitted last minute underwriting requests a week before close when we started the long process essentially 2 months prior. Additionally, they knew that I lived out of state and would not be present at close and did not say anything about granting my family power of attorney to sign the closing documents. I had to double check with them the week of, thus resulting in some last minute running around to get the POA notarized. It gets worse... At closing, the documents did not have the right individuals on the title. Yeah I know it's confusing when 1 of the 2 people on the security deed is different than people on the mortgage but it's an important little detail that we kept reminding them about. This resulted in another around of documentation for the deed quit claim to fix the names on the title. AND THEN... Months later, we still hadn't received confirmation of the deed quit claim being recorded. I followed up with the attorney to find that it never got processed. Spare yourself and find a different company to work with!

My husband and I just closed on our home and Lisa Lively with BankSouth Mortgage was our loan…read moreofficer. She is absolutely amazing!!! I've worked with multiple mortgage brokers/loan officers in the past, and Lisa and her team are honestly the best! They are knowledgeable and answered all of my questions - quickly and thoroughly. And I am an attorney so I had a TON of questions. Lisa even responded to my emergency weekend texts, which was definitely going above and beyond! And she has a true mastery of her field- she understands the loan process, the options and the nuances involved. One of the things I appreciated was that she never gave me generic answers; everything she explained made sense and if I had follow up questions, she would break it down. Most people won't (or perhaps can't) do that. Plus, you can tell that she is detail oriented and meticulous- she dots every I and crosses every T. And I love that, especially because it was the biggest purchase my husband and I have ever made. Buying a home is stressful, but Lisa alleviated all the mortgage-related stress. We were kept informed during the entire process. She really made the entire process smooth and enjoyable from start to finish. On top of that, she is so sweet and genuine... I truly enjoyed working with her and her team. I honestly can't recommend them enough. My husband and I will be lifelong clients and I look forward to working with her again in the future!

HOMESTAR - Brunswick

HOMESTAR - Brunswick

(1 review)

I called this office two years ago based on a recommendation from a friend. I had a tenant who who…read morewas trying to purchase the home she was currently renting from us. I got 3 recommendations and Patti Hale's office was the first office I called. I explained to Ms. Hale that I was trying to find someone who would be very patient and 'gentle' and fully guide the tenant through the process. Let me emphasize - I COMPLETELY understood that the tenant would be Homestar's client - NOT me and that for privacy reasons, Homestar would not be able to communicate details with me. I put the two of them together and that was it. That was a huge mistake on my part. I sincerely wish that I'd just told the tenant to just find someone on her own, but she asked for my help and she had been a very good tenant. When I spoke to Ms. Hale - she was so sweet and so kind that I thought the two of them would work well together. But the entire experience was awful. Ms. Hale was uncommunicative. She had some things happen that caused her to be out of the office and I'm sympathetic to that. But even her staff refused to respond to emails and phone calls. Keep in mind - the tenant would call her office - then not hear back and because I'd made the introduction - the tenant would then call me complaining that she couldn't get a call back. So then I would try to call her - and I would have the same result. I would email her and ask her to call the tenant and she would still not contact the tenant. I finally did a 'pop up' at the office. The desk was unmanned, but I could hear someone moving around near the back of the office space. I sat in the front for about 10 minutes, then finally walked towards the back saying "Hello" and Ms. Hale came out and greeted me. She explained that she had been out of the office - but had no explanation for the others in the office not returning calls. That was the last time I ever spoke to her verbally. She did make contact with the tenant after my visit, but within a few weeks - the unreturned phone calls and ignored emails started back up again. Ultimately the deal fell apart - and it became a situation where the tenant was not comfortable moving forward. During my final email communication with Ms. Hale, she kept 'reminding' me that she could not discuss details with me for privacy reasons. I found this insanely frustrating because I KEPT telling Ms. Hale that I did not want details, that I simply wanted her to call the tenant because the tenant had questions or didn't understand something and when she couldn't reach Ms. Hale, she called me. Before anyone private messages me saying that my expectations were unreasonable. Please be advised - I told Ms. Hale, at the onset, that the tenant was completely new to the homebuying process and would need a lot of guidance and hand-holding. And even though I am a homeowner, it's been over 20 years since I purchased my home - so me giving her advice would be like the blind leading the blind. Add to that - it felt like a bit of a conflict of interest for me to give the tenant too much 'advice.' Ms. Hale assured me that it would not be a problem. I certainly learned my lesson - and I will NEVER try to help anyone out in this manner again, but I absolutely believe that Homestar contributed to this situation by their lack of professionalism and responsiveness.

Heritage Bank - banks - Updated May 2026

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