I write to say thank you for the firstclass treatment I received at Estuary View on Sunday…read moreafternoon. I had fallen flat on my face and a friend took me to Estuary View Medical Centre. The Reception Staff were welcoming and very efficient. The Triage Nurse, who I saw within minutes of my arrival, was also very efficient and kind. The Nurse who dealt with me after a wait of only an hour was superb. She was calm, patient, thorough, totally professional, delightful and in whom I had complete confidence. All absolutely brilliant. Many, many thanks. Wendy Conway

(Please note that the position of the medical centre on the map is incorrect due to the building…read morebeing part of a new development) The Estuary View Medical Centre is a minor injuries unit. It is situated just outside of Whitstable and is easily accessible from the dual carriageway or the centre of town. It is well signposted and is open from 8am - 8pm seven days a week. Me and my partner were recommended to visit this centre following advice from an out of hours surgery phoneline. On arrival it was clear that Estuary View has had a lot of money invested in it's construction. It is in attractive building with adequate parking and easy transport links. It is staffed by Emergency Nurse Practitioners, Practice Nurses and Healthcare assistants who are able to offer limited treatment to patients. As this is a minor injury unit they do not operate at the same level as an A&E department. However they do have the ability to conduct X-Rays. They can also refer you to a doctor at a local hospital (Margate A&E). My partners problem was not able to be treated at this centre but the nurses contacted the specific department in A&E and essentially saved us a long wait as the doctors knew we were coming. I believe that if more money was invested in facilities and staff rather than appearance the centre would most likely take more stress off hospitals than it currently does. Although my partner was not treated there she commented on how polite the staff were and how quickly her issue was dealt with.

Gender DNA - Customer services was really good and helpful, answered any questions quickly, there…read morewas a delay with my sample results but i was kept well informed and results came in quicker than expected. Unfortunately it looks as though the actual result of the gender DNA was wrong adter a detailed ultrasound.

very quick and private service,someone is there to email you straight back if you have any worries…read moreor questions.

The Health Centre is a large GP owned practice, situated opposite the harbour. The practice has a…read morevariety of clinics (Health visitor etc). The appointment systems is based on either a planned appointment (regarding continous treatment) or a book on the day. The appt line is open from 8am but the line gets very busy. If you are unable to get an appt then you can visit the nurse-led minor injury clinic, be warned that waiting times for this do vary, one day you can go straight in and thenext you can be waiting for hours (once again this is dependent of clinics running at the time). Overall I have had mainly positive experiences of this practice.