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    Henry Walker Homes

    2.3 (3 reviews)
    Open 8:00 am - 5:00 pm

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    Tru Touch Home Repairs & Handyman

    Tru Touch Home Repairs & Handyman

    (9 reviews)

    I DO NOT recommend Tru Touch. Don tried to build me a custom shower during my home remodel…read more However, he did not tell us he was not competent in tile work so the drain ended up higher than the shower pan (floor), the tile was uneven and he had to cover up a huge gap with a piece metal that he ended up scratching!! He failed to properly waterproof the shower so the grout started to crack in the corners. The floor sloped down causing water to run OUT of the shower into the bathroom area! If this wasn't enough the shower pan didn't slope properly so the water didn't drain right even if it DID make it to the drain. Fast forward 5 months and Don still hasn't fixed any tile work, he does a "3 week" job that lasts close to 3 MONTHS!! During this time he sees the problem with the shower pan and admits it needs to be redone. He orders more tile to redo it. As time goes on he communication as to when he'll come, why he's not showing up to the job etc. texts and calls don't seem to make him show so I have to call DOPL (Department for professional Licensing) to file a complaint and see how they can help. Finally Don says he'll finish the job (YAY!!!!) in the week IF we don't leave a bad review and he's going to let us keep $3,500 that we owe him to put towards a new shower pan. Well seems to me like he screwed us out of a lot-time, money, sanity, TRUST!! Others needs to be warned! We get tile guys in-and find out the WHILE SHOWER needs to be replaced because it was not built right!! We are looking at upwards to $10,000! 2 of the 4 tile contractors say they do not want to take on the mess that Don has made. 3 of them asked us if WE did it ourselves!! Stating it looked like an AMATEUR job! Don will say we are liars, he went above and beyond and gave us extras but that doesn't matter when it comes to quality of your work! We even found out he didn't seal the window before he tiled the shower! He also likes to blame his workers instead of taking ownership for his work. His workers mostly have questionable backgrounds. Day one of our job we had a set of keys go missing! The next day one of his workers brought it back! Don did not EVER admit to doing a faulty job and try to make it right by paying someone who KNEW what they were doing. Conveniently for him his insurance(which he wouldn't give us we had to call DOPL) only covers damages not poor workmanship so in our case we had to wait for the grout to crack more and water to start leaking. He can come in and screw up any job and walk away just like he did with us!! Luckily we now have a $10,000 shower we've paid about $20,000. We are still finding flaws in his work or what he said he did that he never did that we are now redoing Thanks to Tru Touch. Buyer beware!!

    We accepted a bid from this company in March, and he kept telling us he would do the job. He would…read morenot show up and gave us multiple excuses. We finally had to hire someone else in May. He lied to us several times.

    Henry Walker Homes - realestate - Updated May 2026

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