I would not order from Royal Design again. While the website notes that U.S. orders may be subject…read moreto import duties, it does not provide an estimate or clearly explain what the customer should expect to pay before completing the purchase.
More frustratingly, Royal Design contacted me approximately seven months after my order was delivered to request reimbursement for import duties they said were mistakenly billed to them because of an issue with FedEx. I was then sent multiple reminders, including threats of debt collection or legal action, for a charge that was never communicated at the time of delivery.
Customers should not be expected to calculate international duties themselves or receive an unexpected bill months later because of a billing issue between the retailer and its shipping carrier. At minimum, Royal Design should provide a clear duty estimate at checkout and resolve carrier billing errors promptly, rather than passing the consequences on to the customer long after the purchase.