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    Helzberg Diamonds

    3.3 (18 reviews)
    Special Hours 10:00 am - 9:00 pm
    Updated 1 week ago

    Services - Helzberg Diamonds

    Jewelry repair

    Helzberg Diamonds Photos

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    Reviews With Photos

    Jessica B.

    Thank you, Sabina!! My husband and I were shopping around Rosemont outlets last week and we decided to hop into Helzberg to look at wedding bands (after 1 year of marriage we only had an engagement ring). So we walked into the store and Sabina greeted us and asked what we were looking for. We told her wedding bands and preferably double bands to hug my engagement ring. Sabina let me try on multiple bands and was very patient with letting us decide. She knew exactly what I was envisioning somehow and we ended up finding the most perfect bands. We also got a deal that day and had my engagement ring re-plated so that it would look brand new again. We let her know that we were moving in 1 week and needed the rings fitted and plated before then. She ensured that it would be no problem and the rings would be done by Tuesday 4/27. The rings ended up being done way before that on 4/25. We picked it up ASAP and the fit and look of the entire ring set was MAGICAL. We are so in love with it. Thank you so much Sabina and the Helzberg team. You made us very happy!

    Perfectly sized at 6.25. Quick, perfect service from jeweler here.
    Zohra G.

    This Helzberg has restored my faith. I am beyond happy with their graceful and quick service! I worked with Mariam and another petite, light haired, older lady (NOT the one with glasses). I had bought my ring from a Helzberg in Atlanta, GA with the lifetime warranty and needed it resized. I bought is in a size 7 and the other places said I should be a 5.5, they "fixed" my ring and it was horrendous (see my review for Helzberg in Norridge for more details on that). I had gone to two other Helzberg locations before this one and was ready to return this ring due to the amount of horrible service and people at other locations. But this location, had me in, spent the perfect amount of time with me, sized me perfectly to a size 6.25 and had my ring ready in an hour and a half with no problems at all. I doubt I'll ever visit any of the other Helzberg locations ever aging for anything, but this store really restored my faith in Helzberg. Due to all the running around before I came to this particular location, I don't think I'll ever be back to purchase anything from any Helzberg ever agin, but if I ever had no choice and needed to go to a Helzberg, this would be the location I go to!

    Here's how much I paid at the watch clinic. Meanwhile at HELZBERG DIAMONDS they were trying to charge me $680

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    6 months ago

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    29 days ago

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    1 year ago

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    2 years ago

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    2 years ago

    Bad place to do business at, watch out for the manager. She's very rude and prejudice.

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    5 years ago

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    3 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    7 years ago

    Great Service Debbie was extremly helpful and showed me many engagement rings which was perfect because I was able to find the perfect one !

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    Review Highlights - Helzberg Diamonds

    We picked it up ASAP and the fit and look of the entire ring set was MAGICAL.

    Mentioned in 2 reviews

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    House of Dubai - Maison mataha

    House of Dubai

    (18 reviews)

    My first time in House of Dubai was January 24,2026. I had recently developed a strong interest in…read moreperfume, and was excited to go to a niche fragrance store. All I had previously experienced was what was in the mall, so this was actually putting an adult child in a candy store. I was greeted by the owner, he explained to me about the perfumes they carry and how he and his brother started their interest. After smelling a few, I made my decision of Bodacious by Boadicea the Victorious and Impadia by BDK. I was thrilled and happily went home. Fast forward to March 7,2026 my second visit. I live 1hour 45 minutes away, so I leave early to avoid any traffic. I got there as soon as they opened, and again get a warm welcoming greeting. I brought my daughter with me and we tried several perfumes until I decided on Mind Games Check Please. As we were chatting, I was asked if I was enjoying the other two fragrances I had purchased and remembered which ones I had purchased! Needless to say that impressed me even more. Myself being in Customer Service for over 30 years you don't always remember each customer that you encounter. The fact that I was remembered, shows me how much they love what they do and appreciate their customers. This experience right here is what made me a loyal repeat customer. Thank you for an exceptional experience!

    I had a amazing time smelling the fragrances. The customer…read moreservice was spectacular! I can't wait to return.

    Erwin pearl - Italian Riviera collection

    Erwin pearl

    (3 reviews)

    I've been here more than once, the store manager Sylvia treats her staff in a disrespectful manner…read more She takes sales and brags about the dollar amount. She is always on the phone gossiping in polish. And just has a nasty attitude which I will not be returning to this store. Not a good experience.

    My husband and I recently celebrated our 20th wedding anniversary and in celebration took a trip to…read moreMiami for a couple of days. On our way, while in the airport, we stopped at Erwin Pearl where my husband purchased a pearl necklace for me (Terminal 3 American Airlines). We left on a Saturday and returned on Tuesday. Arriving home Tuesday evening, while taking off the necklace it broke. The next day I sent an email to the store email address. A representative phoned back and explained to me that I could drive back to the airport to exchange the necklace that I had for less than four days. SHe explained to me that they would not pay for parking and that perhaps I could take the train. Now this was already not turning out to be a positive customer service experience. I relayed this conversation to my husband and he expressed that it should not be proposed that all of the resolution be placed upon us, the consumer who had purchased a product that broke 4 days after buying it. He continued to have a conversation with the manager who was not helpful at all and did nothing to resolve the issue. He left another message at a "corporate" phone number found on line. No response. THis company does not stand behind it's products and in a day and age where there are so many companies that do, shame on them. Do not shop here.

    Helzberg Diamonds - jewelry - Updated May 2026

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