Extremely satisfied and grateful for their expertise and support with my wristwatch repair…read more Do not hesitate to let them service your Jewlery - best prices , kind , and always consistent:)

Very Disappointed In My Jeweler! Wont Be Back! I Did Appreciated The Work Just Was Not Satisfied Or…read moreHappy With My Results!

Great experience and great price. I absolutely love the attention to and the very knowledgeable…read morestaff greeted me with respect and kept my pockets in mind.

I messaged store via Instagram about an item, was quoted a price on it, a diamond bracelet. The rep…read morethen requested a call, at which point he claimed the item he quoted me on is different and at their warehouse and or unavailable, which appears to be a bait and switch scam. The bracelet showed on their Instagram is a different price than quoted, which I was hesitant about after bait and switch attempt, after signing finance contract, found a better price elsewhere, store rep, Zack, would not cancel contract with American First Finance,, had to call them directly. Further, it appears store used finance service incorrectly, used it as a deposit, not for paid in full. Watch out for this place 1

Needed jewelry repair, Mor's is always my 1st stop! Great customer service and value! Convenient…read moremall parking

BEWARE WHO YOU HAND YOUR GOLD TO!…read more I am sharing my personal experience as a warning to others. I am a victim of stolen jewelry. If you have had gold jewelry repaired at this establishment, I strongly encourage you to have your repaired gold jewelry **independently tested **to make sure it is actually yours and that the gold content is not dipped gold. I paid to have both rope chains tested, and the results raised serious concerns. The jewelry returned to me was NOT the jewelry I originally submitted once I had them tested I was informed that both chains appeared to be gold-dipped rather than the gold I originally entrusted to the establishment. This experience has been extremely hurtful and disappointing. What made the situation even more concerning was the way my concerns were handled. Although the owner presented themselves as kind and respectful, I felt that my concerns were being minimized and that I was being made to question my own understanding of what happened. (Manipulating the situation) After conducting my own research and discovering additional information, I decided that this matter needed to be handled through the proper channels. At this point, I have sought legal advice and filed a police report, so I will not discuss further details publicly while the matter is being addressed. Please protect yourself. Take pictures, document your jewelry, keep your receipts, and consider having valuable pieces independently tested after ALL GOLD jewelry repairs. I am sharing this because I would NEVER want someone else to experience what I have experienced. Know exactly who you are trusting with your valuables. this is what I've allegedly found on google today 3

the ladies were nothing but kind to me. they answered all of my questions and took care of my…read morewatches like they were their own. So far I've brought them 4 Movado watches and haven't had a problem yet.

Good and quick service. The staff was helpful and the turnaround was quick. I recommend them!read more

HORRIBLE CUSTOMER SERVICE!…read more I never write reviews, so this is a first. I was shopping on their website and saw that a watch I liked appeared to be in stock here. It would take me an hour to go pick up, so I wanted to confirm that they would definitely have it, so I called. After about 2 minutes of ringing, a lady picked up the phone and kept saying "HELLO?" very loudly, talking over me every time I started my sentence, not even letting me speak. She seemed already frustrated at me, before I had even gotten a word in. I waited for her to stop then asked if she could hear me and she said yes, so I proceeded. At this point I was making sure to speak very slowly and clearly, with the best enunciation. I asked if she could check to see if a specific watch was in stock there - she just kept saying she couldn't understand me, getting frustrated at me. I told her the name of the watch as listed on the website, and I slightly mispronounced the first word. She interrupted to shout at me that I pronounced it wrong, so I apologized. I had to repeat the last part of the name (the number at the end) about 10 times before she told me that she couldn't even use that to help her find it. She started telling me that she needed the "SKU number! SKU number! SKU number!". I asked where to see that on the website, and she continued to be unhelpful and rude. I asked if it was the Item # and she got frustrated at me and said no. She kept telling me to give her the "SKU number!". I was frantically looking everywhere on the website page to find it for her, but all I could find was the Item #, so I told her this, but she continued to argue with me that she needed the "SKU number! Not the Item #!". Finally she let me say the Item # (turns out it was the SKU number after all), and I read it out veryyyyy slowwwwly and clearly, yet she managed to read it back to me wrong TWICE. So I had to repeat myself 3 times before she could get it right. She told me she could go look for it, and asked for my phone number to call me back. Of course this took multiple tries as well. She hung up abruptly, never having given me her name at any point. One of the most frustrating phone calls I think I've ever been on. UPDATE: I called the Pleasant Hill location. The phone was picked up immediately by a cheerful lady who seemed sharp and spoke with perfect clarity. She gave me her name - Idetha. She was kind, helpful, and quick to answer my questions. She understood everything I said or asked immediately. I never had to repeat myself. She told me the Item # on their website WAS THE SKU NUMBER. She found the watch within a few seconds while we were on the phone and told me she had already set it aside for me. She said I could come in at any point today to pick it up and that she would help me and would adjust my watch quickly and for free right when I came in. I ended this phone call in a much better mood. Safe to say I will be going to their Pleasant Hill location instead. TURNER HILL, TAKE NOTES!

Service From Jennifer, Jarel and iesha , was awesome. Everybody was so sweet and helpful. I really…read moreenjoyed my experience . The selection was great and so was the value .

Very nice staff, met the most gorgeous pregnant lady ever!! I had a freshwater pearl & yellow gold…read morenecklace & bracelet set I wanted to repair since my grand princess chewed on the heart of the bracelet. It was more expensive to repair so I sold it with a few other pieces I had. Such pleasant staff and a pleasant experience. Would def recommend!!!

Knowledgeable, service -oriented, and very kind staff. Good selection of jewelry at various price…read morepoints. You will not feel rushed or pressured. Highly recommend!

The best jeweler in the ATL!!! Always come here for my watch needs. Visit these guys for top shelf…read morecustomer service!!!

The staff is super friendly and helpful and they do amazing custom work and repair! Can't recommend…read moreenough - I've gotten many pieces done.

Horrible horrible horrible!!!! I went to get my ring sized and waited 2 weeks for it. When i called…read moreto get it they said they never heard of me and Im not in the system. I had a receipt so I read the order numbers them over the phone still no hope. I went to the store and they completely tried to ignore me! They gave me my ring after looking for a long time in a place where none of the other rings were! Come to find out they never ever sent it off!!!! I was so pissed. The girls name who messed it up was Rochelle and shes was just awful and lazy!!! I went to the Conyers location and helped me out perfectly. They were so nice and apologetic. They did everything the right way!

Worst place ever customer service is terrible and the wait time on my repair was almost a yearread more

Great amazing service, the staff is friendly, and also Military appreciative. They changed my…read morebattery, fixed all my analog clocks, and also was very time efficient. My Michael Kors watch works great.

I purchased a ring a wedding ring from PNA The ring is constantly turning my finger black. It is…read more14 karat gold. They a rhodium and told me that if it continued to do so they would have it re-ordered because something had to have broken down in the gold or there had to be something wrong with the gold. I live out of state so it took me some time to get the ring to them again to have that done, and when I went in, I was told if I wanted to buy a new mounting that they would put my diamonds into that mounting I don't feel like I should have to buy a new mounting for them to back up something that they sold to me I am very unhappy and have been purchasing items from them for over 20 years And I just feel like this is the wrong thing to do would not recommend them to anyone if this is how they stand behind their products