Great, healthy, well vetted products for our two westies. From treats to toys to winter coats, we…read morelove everything in this store!

Great reason to support local retail - really smart and helpful staff and great inventory choices…read more Anya helped us size and fit a doggie life vests for Sophie. Much appreciated water and treats outside the store

Did a very nice job of our two dogs we have a Yorkie and a Pekingese. The dog seem happy and had a…read moregood experience to totally do recommend these guys.

RUDE and UNPROFESSIONAL. Brought our dog in for grooming. They couldn't handle her because of her…read moresize (but they let us walk out. She is a 115 lb labrador)- They called us ten minutes later, left a message to come get her. My husband called them back immediately and said "no problem, I am on my way" -- He was only one mile away....He was then told "we gave her a bath and cut her nails, I am drying her, give us another twenty minutes" - (We took her in for a full package deal, bathing, teeth, nails, anal glands, de-shedding, etc) .. When my husband arrived, he politely said "next time, if you cannot do what we brought her in for, just please dont do anything at all " (Now we have to take her somewhere else, and he would have just picked her up like he said he would.). The employees became unhinged, and retaliated with rude remarks telling him he should be grateful for what they did - they did us a favor by discounting the cost (ok?? lol to that) - and the gentlemen told him to take our dog and get out. (this went from 0 to 60 in a hot minute- for no reason). (and yes, my husband paid for the services they did) The issue was not the bathing, or paying for the bathing.. The issue is that they were the rudest , unprofessional people arguing with my husband. The two ladies and gentleman with the colored hair (we dont know their names) were so incredibly disrespectful, I would never send anyone to this location. There was attitude from the very beginning- for no reason. I will be calling corporate. We have never been spoken to like this. (this excludes Rosemary, who acted professionally and sat there quietly while her coworkers felt the need to shame my husband in front of other customers). We drove 45 minutes to this location and walked away upset and disappointed . Never again.

Exotic little critters and dudes. I had no idea this place existed and decided to check it out I…read morereally like it.

This is the only place that I will shop for my fish or my Bearded Dragon that I purchased for him…read more The owner is extremely friend & helpful. He will go out of his way to answer any questions that you may have or need to know. If there is something that you want that he doesn't have in, he will do his best to get you what you wanted. I purchase all of my Food, Fish, Reptiles and maintenance products from here. He has extremely fair prices that are far better than the big box stores. If your looking for a good quality pet store, with great products and a friendly staff, this is the place to come. I won't shop any place else.

Great boutique dog, and car store in downtown Petoskey. Always greeted upon entering and super…read morehelpful and knowledgeable about their wide variety of products. Collars, harnesses, leashes, jackets, food, treats, shampoos, toys etc. if you have a fur baby and are in the area, stop by! Gracie loves stepping up for a treat!

Stores that have animals that greet you will always be my favorite! Excellent customer service and…read moreadorable pups. 10/10 recommend stopping in for all your pet needs, or if you're looking for a little gift for your pup that you left at home while you're on vacation. They have it all!

My review is regarding a recent very upsetting, unprofessional experience that I had with this…read moreestablishment's soon to be new owner, Jeremy. I contacted this place because I had heard that they had birds there, with an avian vet that comes to visit routinely. I had been trying to re-home my elderly Mother's two budgie parakeets because where she moved to, she was not allowed to have them at her new residence. I did not want her birds to go to just anyone who might want to "try out" a couple parakeets, wanting to ensure that they would go to a safe, loving home, a home where the new owner would have prior and/or current experience with birds, so my search had gone on for some time now. To my initial delight, when I called and talked to Jeremy, he had stated that he, himself would love to take the birds and take them to his home to care from them as he has and enjoys birds. He said what seemed to be all the right things and I was so happy that the birds would go to a home where they would be well received and cared for, with a seemingly knowledgeable caretaker. The next step was lining up when to bring the birds to Jeremy. The initial call I made to him was before our winter blizzard, so I needed to wait until that passed, of course, and then wait a little longer for a warm, sunny day so the birds would not get chilled in transport. We finally had a sunny warm day, on a Saturday, in the forecast and agreed upon that day, mid afternoon, (he was aware) to meet up, for Jeremy to receive the budgies. Mid week I called and asked him if I should call when I was on my way over and he said that I would not need to do that as he planned to be there ALL day that Saturday. He mentioned that if he did step out, he would be right back. I pressed the calling ahead idea a little harder, explaining that I would be coming from an HOUR away and again, he agreed that he'd be there all day and there was no need to give a heads up before I took that long drive in. So, that sunny Saturday morning I woke up, cleaned both of the beautiful cages (that I was giving him free of charge, along with the birds) and loaded up the cages, the supplies and the birds into the vehicle and set out for the hour drive. Once I finally arrived there, appx 315 pm, a woman (I assume the current owner) asked how she could help me. I thanked her but said that I was meeting Jeremy to drop off my two budgies. She replied saying that she had not seen him all day and did not expect to as he was working at a physician's home, doing some work on his property! WHAT?!! I asked her to please call him and she complied. Jeremy, of course, did not answer. She said I could set the birds down and leave them. I was not about to do that. I knew then and there I would never be back. I didn't like the looks of the place, the smell and certainly not the NO SHOW after I drove an HOUR one way!! How so very unprofessional and inconsiderate of Jeremy. ... A few days later, I called to talk to him on the phone to express my disappointment and when he came to the phone and I told him who I was, he put the phone down on the counter and made me wait probably 8 minutes while I heard him talking to someone else! Once he got back on the phone I asked him why he did not show up as planned and I reiterated how he said that I did not need to call in advance to let him know I was on the way. He tried to say that he didn't know that he had to be there for me. Um, excuse me? We talked about this numerous times on prior phone calls, about meeting up. We never discussed a curb side drop off!! I would never do that. I reminded him that I drove an hour to get there and an hour home and put extra gas in my vehicle with today's gas prices. I did not use foul language or raise my voice at all (though it would have been warranted). He was very unsympathetic to all that I went through and blew me off completely. He even had the nerve to say, "at this point, I'm not gonna take the birds." Like I'd really give them to him now??!!! No way. He's not one to be trusted obviously or dependable. He actually ended up hanging up on me! Horrible. Just Horrible! I would not have even give this place one star, but I had to, in order for the review to post.

This owner and the people who work there are so helpful and know so much about all pets. Will…read morealways recommend to everyone I know!!!! Happy New Year Lavone to you and yours!!

Ok, so I'm from Gaylord, MI and my huskies and I come here about once every other week or so (my…read moredogs would go daily if I let them). The store is ALWAYS competitively priced, the associates ALWAYS are incredibly nice and I usually always end up striking up a conversation with them because they are all just great, helpful, and down to Earth, and this store ALWAYS has everything I need and then some (at very fair prices). I have 3 huskies (2 of which go to the store with me as the third is old and never wants to go for rides) and they just LOVE going here. They always get lots of attention from the employees (one of which also has a husky and she always remembers us and always is so great to see!) and they also have given us lots of free samples of treats and foods. I also have 2 cats and I have discovered a few different treats that my picky old cat now loves and I was only able to discover these through their generous free samples for them. On Halloween I remember going there and they had all sorts of stuff they were giving for people AND pets and it's times like those and all the other times I've been helped here that made me realize that this isn't just another pet store. This is a place where everyone there honestly cares for your pets and because of that you will only get recommended the very best things to suit your individual needs. And it's also a place that your pet is not only welcomed, but loved!

I just wanted to give a shoutout to pets supplies plus in Gaylord! I was trying to get a new habit…read morefor my tortoise's no one will ship a 40 gallon reptile habitats. PetSmart has them but wouldn't price match because it's a different brand so I walked out of there called pet supplies plus and they will price match Petco. So I left my name and # to pick one up Thursday. The awesome employee called me back and asked if I could wait till next week cause there going on sale!!! Now that's customer Service!

We just relocated here from Saginaw and took our dogs to be groomed. Big mistake! The dogs look…read morehorrible, worst haircuts they have ever had. When I came to pick them up, the first thing I was told was that my dogs are not well-behaved and that they had a horrible experience. We have never had an issue before so I'm sure they were scared being at a new place. I expected the groomers to be professionals trained in handling this type of situation. If the dogs were that bad, why did no one call me? $116 for a terrible experience.

This place sucks. i wanted to hold a mouse because i wanted to buy it for my 4 year old sister and…read morethey were close to closing and were being lazy and disrespectful. Definitely never coming back.

We like the new layout of store. Actually a much cleaner location too. I got dog toothbrush paste…read moreand a new gentle lead and it was fair price. Friendly workers too

Fifi LOVES MacGregor's Pet Pantry! She hadn't been there in 6 months, and when we drove up this…read moresummer, she leapt out of the car and strained at her leash to go in. Fifi is very clever. There are a lot of lovely pet stores near our house in Los Angeles, but none of them has the selection and range of MacGregor's. They have the best curated food assortment I've found anywhere from LA to NY, and the wonderful family staff is terrifically knowledgable about what they carry -- so if you tell them what your dog is eating, they can recommend something even better. (They don't carry California Natural, for example, which frankly Fifi hated, but they recommended Fromm's, which Fifi loves and is thriving on and is the same price.) They've also got a really nice selection of toys, more imaginative and adorable than anyplace else I've been. I bought Fifi a squeaky bottle of Cabernet. MacGregor's is my favorite, from coast to coast. It's worth a trek to see it, just for the selection.

Clean, smooth adoption process, kind people, and wonderfully cared for animals. Not to mention a…read morestellar volunteer program that gives the animals wonderful enrichment and locals a great purpose. Foster program is insanely well run and communication is absolutely wonderful. Most other shelters I've been to do their best but this one truly delivers

This humane society is an excellent place to volunteer and adopt. The process is easy and the…read moreemployees/volunteers truly care about the animals. The animals are kept humanely and get a fair amount of space.