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4 months ago
I brought my 6-year-old granddaughter in for what should have been a fairly straightforward bob with an undercut and a slight A-line. I specifically requested only a slight A-line so the front would still be long enough to pull back for school. During the haircut, it became clear that Maddie was having difficulty getting the cut even. Lacey eventually had to step in and help correct and finish the haircut. It was only after this happened that I learned Maddie was still in training and very new. Everyone has to start somewhere, and I understand that. However, I believe I should have been told when I made the appointment that Maddie was still in training. As a customer, I should have been given the choice of whether I wanted a trainee stylist or a more experienced stylist for my granddaughter's haircut. As Maddie struggled to get the haircut even, she stated that my granddaughter had been moving around, which she offered as an explanation for why she was having difficulty getting the hairline even. I was watching the entire haircut closely, and my granddaughter was sitting exceptionally still for a 6-year-old child. What added to my frustration was that Lacey later stated that she could not achieve the dramatic A-line I had requested. I immediately corrected her and explained that I had never requested a dramatic A-line. I had specifically asked for a slight A-line with enough length in the front to be pulled back for school. When Lacey became involved, I politely expressed concern about the undercut because it did not appear to be cut properly. Instead of simply explaining what she was doing, I was told, "I know how to cut hair, ma'am. I can assure you. I'm trying to get it even." The response came across as defensive and snappy. I was not rude or confrontational. I simply had concerns about the haircut and expected a professional explanation. To be fair, the haircut did improve after Lacey stepped in. However, the finished haircut is still uneven from side to side, and there is a noticeable gap in the back. When I pointed this out, I was told that she could not get it even and could not fix the gap at that time. I was advised to let the hair grow out and come back later so it could be corrected. I was also disappointed that I was still expected to pay full price despite the problems with the haircut and the stylist admitting she could not get it even or fix the gap in the back. No discount or adjustment was offered. I chose not to ask for a refund or make a scene because I did not want to upset my granddaughter. I paid for the service, left politely, and did not leave a tip. We had also planned on booking an appointment for my daughter for a pixie cut and color, but after this experience, I no longer feel comfortable trusting this salon with her hair. My granddaughter left happy, which was what mattered most in that moment. However, between the uneven haircut, the visible gap in the back, the lack of transparency about the stylist's experience level, the defensive response when I expressed concerns, and the fact that no attempt was made to adjust the price despite the acknowledged problems, I will not take a chance again and return. I'm sure there are other stylist who are great! however, I am scared of being disappointed again. read more
4 years ago
I absolutely LOVE helmet hair! My go to stylist is Jacoby but everyone here has an incredible attitude and they are hair experts. This was my first time dying my hair and Jacoby explained the steps to me and made sure I didn't go too blonde that it would shock me. My hair turned out PERFECT! I haven't gone to another hair salon since this one opened. Highly recommend!!! read more
2 years ago
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6370 Phelan Blvd
Beaumont, TX 77706
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(409) 347-7288
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