Horrible customer service!!!! I was today, 19th of December 2021 at 4.30pm, there to buy some treats for my dogs and my dog came close to the fishbowls because he was curious about fishes and from few meters away a really, but really rude, employee, shout me in front of other customers "nicht auf die scheibeeeeeeennnnn!!!" (not in the glass) in an extremly impolite way, and when I told her that she should say at least bitte (please) to show some education, she just made a weird gesture with hands and started to insult me really low for me not to hear her. If this person is not able to work with customers maybe she should work in mcdonalds or a mall cleaning the toilets, there she can be as rude as she wants. The employee I am talking about, I have not idea about her name but she was middle 40s, with a 80s haircut, short hair with a really ugly and artificial blond color, and at 16.30 she was in the pets department. Everything can be checked on the surveillance cameras. This kind of people shouldn't work with customers And the worst thing is that when I asked in the Information Desk how can I set a complaint she replied I cannot. So a big company without complaint forms? In another country it is illegal!!! Never again to this "shop" read more