I am writing to address the issues I have experienced with Ohana Shading Systems, including ineffective customer service, poor workmanship, and safety hazards resulting from their installation. I left a voicemail on their business line, and a person named Jonathan called back, stating that they will not perform significant repairs, citing safety hazards for my children and the poor quality of the job. There are construction errors on two of the main systems, with gaps between both the back and main entrance new systems, causing heavy flooding and fall hazards due to mildew buildup. More importantly, I have images and videos showing the load-bearing beam rotting from water being trapped between the existing roof and the new shading system. Additionally, the installation was poorly executed and of low quality. We waited six months for the installation, with materials stored in our yard the entire time. The company that delivered the materials picked coconuts and left their mess for me to clean up. To make matters worse, the third-party installers were unprofessional, cussing at each other during their shift, smoking marijuana on the property, and cameras caught them entering our home while no one was present. The installers also left extra materials in our yard after completing the job. Although we have a warranty for their work until 2030, the company is now refusing to fix the issues. These guy's need to be exposed. If anyone has a similar issue with this horrific company please reach out to kipperz808@yahoo.com. As you can see in all of Jonathans replies to other reviews he tries to justify his pilau companies flaws. So sad how he goes around telling lies. When its clear in the pictures that they do horrible work. Action line will be contacted next. Good luck Jonathan on your future endeavors. Lol read more

We wanted a strong awning, as we not only needed shade but wanted to install solar panels on the awning. Jonathan and his crew designed and built a beautiful, strong awning for us. They were professional and courteous, and cleaned up after each day's work. Jonathan was fair with his pricing, and I feel we got good value while improving our home. The awning not only looks good, but gives us more privacy and cools our home. Adding the covered lanai was like adding another room to our home. We would highly recommend Ohana for your lanai shade awnings. Professional, Reliable, Responsive, and Excellent Customer Service. read more

Great Product, great Sales person (Jon), knowledgeable and through. Ver y patient and lots of options offered. Highly recommend the Company and Jon. The install Team of Jack & Jean were fantastic, excellent communication, quality, skill.and product knowledge. 5-star all the way around. Keep in mind we are in Kona and they are in Honolulu. Very impressive read more

Their work is marvelous and their equipment is fabulous. You will love it. I've had two shadings done. I have to wait a long time for the shading, but it's worth it. They did a very good job and I'm very happy to go with them as I recommend them as the Representatives they have cleaned up the area very nice: read more

installed the wrong pagola for my design house. Also the one installed leaks in all areas. cheap materials. shady sales staff only concerned about making the sale. They tried to sell me another pagola the correct design one for my home. Filed with the consumer protection complaint office. They target kupuna. Will be filing a lawsuit shortly. read more

Sorry, I tipped the guys who had nothing to do with the major issue. The owner came out assessed and said he didn't take advantage of a geriatric and elder. I'm sorry but for 15k and some more change like 6-7k I got a leaky roof covering that is not flush or lined up correctly. They told me to saw my own wood and fix it myself. I won't do business again, guy ran off in a Tesla. Underpaying his laborers and all around douche canoe if you ask me. I made sure he knew that he took advantage of a 74 year old woman as well. He let it sit untouched for over a year.. don't trust them. Will update videos and photos when it rains. When it's a huge down pour. I would be embarrassed to keep asking my clients for more money to fix their mess ups. No thanks... don't waste your money! When delivery came they left it for 6 months and it was starting to show signs of tearing through the bag. The movers left it and put it right in a parking stall so I had to move it to another location on my own. I had to reach out many times to them to even complete their job then they left me all the trash in my truck. The owner sounds incredibly cheap and can't handle his business. I wish I could be nicer but he ran off and basically told me to screw off. Very all around negative person and his crew was always smoking weed and fighting. I have a young girl and made sure to keep her away from them but they were loud and belligerent. My mom could have done a better job and not have asked to pay more ... she can barely walk. That's how terrible these people are. Don't ever waste your time. Nobody came and did a final walk through and it's a terrible job. We had a prior infrastructure that was flush to the house end to end. And now we have huge gaps and still get wet during rainfalls. I live in the north shore and for what we paid I would've done the job better! No call or follow ups just expected to deal with it. read more

I ordered a patio cover in Sept 2023 and was promised it in Dec 2023. Dec came and went, then I was promised it was on island and they scheduled me in Jan 2024 to install. I took off from work on the date and waited for someone to contact me. No calls. Called several times and they ignored my calls. Empty promises. Anyway long story short I got a refund from the owner after 4 months of waiting, thankful for that but what a serious waste of time. If I went with someone else it would be installed. Life learning lesson, never give anyone a down payment without checking their reputation first. Contact past customers. read more

Jonathan, the owner, reached out to me soon after my last post. Materials delivered yesterday! installation today!

Unreliable person selling an unreliable product representing an unreliable company. Jon is not a good communicator. I had to initiate contact with him about the status of water rushing over the undersized gutter partly because the downspout was a little over 1 inch and connected with cheap plastic pieces. Initially he would send guys over and all they would do is apply silicone then come back again and reapply silicone which did not work. They then replaced the small cheap gutter and downspout with a regular gutter and downspout. That didn't solve the problem. The problem was that the awning was installed improperly with a high pitch causing the water to rush to the corner where the downspout was. They then had to change the pitch by changing some of the posts. I couldn't entertain on my deck because the heat coming from the poly carbonate roof was too unbearable so I purchased an umbrella so we would be shielded by the sun. Now my recent problem is those cheap plastic end caps that came off when the wind blew it of and I found it on the ground. Now we created a new home for the geckos that run around. I'm going to have someone silicone the caps because I'm tired of dealing with this guy and his company. There are better and more reliable companies that do the same thing. Please do your due diligence and research before committing to this guy with a large investment and save yourself some headaches. BTW, I had posted previously on this company with pictures and he asked me to take it down after they fixed everything but I think people should know about my experience. It took almost 2 years to get everything right and I had to initiate contact constantly to find out what the status was. What bothered me the most was that I was trying to get him to fix things and all I could see was him doing those ads he was running to get more business instead of taking care of old business. read more

I was kind of nervous adding shadings across my lanai but I have a friend that had good word about Ohana Shading Systems! My husband and I were so glad that Jon was super easy to work with and understood what we were looking for. We also appreciate how knowledgeable they are about certain materials they use in order for the best client satisfaction. I highly recommend Ohana Shading! Many of our family & friends also say it's a nice touch to our lanai! read more

Hello Awnings - Lanai w/ shading - Patio Coverings Near Me - Miami, Florida

Updated.... I signed a purchase order contract with Ohana Shading Systems and wrote a check for half the purchase and installation of a carport. In the small print of the contract it states that the buyers are responsible for any permits required. I contacted the salesman about the building permit and his response was 90% of people go without a permit I immediately thought I should look at their reviews in detail. They had some positive reviews but after seeing so many negative reviews including an "F" grade from the Better Business Bureau I decided to cancel the contract (within the allotted time frame written in the contract). I expected to get the downpayment check back but they cashed it the same day I cancelled. After numerous unanswered calls to salesman Joseph he finally responds with a text message saying Jon the owner said the check is in the mail it has been over a week and I'm still waiting for My money back. Upon calling and asking for who is in charge there all I get every time is I'll relay the message but no one calls back. It took a month and a lot of aggravation to finally get a refund. read more

We recently had a shade system installed by Ohana Shading Systems and Jon was very helpful from beginning to end. He was responsive to all our communication and the installation was done by an experienced team. Our roof needed some repair so they ensured it was done well prior to the shade installation. The quality of the product looks good and we are happy with the warranty. It really feels like we gained additional space to our house!! read more

Hello Awnings - Patio Coverings Near Me - Miami, Florida

Update to review. Well John came out and took care of the situation it was all I wanted I can now get drunk comfortably without having to look at weather trim 4 star rating was only because of the wait but we could blame it on Biden but he said it's not his fault. Thanks John read more

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I've worked with Jon, at Ohana Shading Systems, multiple times and have recommended him to many of my clients. He's always been on time, professional, and delivers top-notch quality work and materials. I trust him completely, and he's become my go-to for any project. Highly recommend! read more

Review- Ohana Shading Systems 8/14/2024 We went to the BIA Home Show in search of a company that could repair our very large, one of a kind skylight (10x27). It spans almost half the roof, the focal point of our home and the main reason we purchased it. The plexiglass had oxidized due to years of sun and weather, so light barely passed through it. We had several contractors come out and provide us with quotes over the years, but they never showed up, or failed to provide us with a quote after their inspection. We tried to find the company that originally built it, but no luck, out of business. We were about to give up and then we met Jonathan and Jim of Ohana Shading Systems. When I saw Jonathan and Jim at their booth, I thought why not, these guys look like they are up to a challenge. I approached the two unsuspecting contractors and said, "I dare you to fix our skylight". They looked at each other, paused and simultaneously said "Okay". They came by the following week as promised, reviewed the scope of this very complex skylight and provided us with an estimate. From the moment they began the work, it was clear we were working with true professionals who take pride in their craftsmanship. The entire Ohana Shading Systems team delivered exceptional quality, and their dedication was evident throughout the project. A big mahalo to Jon, Jim, Casper, Oliver, and the rest of the team. Our new skylight is amazing! Watching the clouds drift by during the day and the moon at night through this massive window to the stars is truly incredible. D&T- Hawaii Kai read more

This company is all marketing and not delivering good service. Lack of transparency, professionalism, and communication. Installation crew are NOT trained well. They DON'T take good care of their customers and are more focused on sales and making a quick buck. This long review will explain why: Like a lot of locals, I've seen their Ohana Shading Systems ad on Television (the one with the young people saying how hot it was in their car and that they should contact Ohana Shading Systems). And that's where my long struggle dealing with this company began. During the summer of 2021, I contacted them and got a quote from a guy name Justin for a double carport. Not sure why some of these comments mention a John or Johnathan (maybe they changed ownership?). Anyways, Justin got back to me and made a time to look at my place to see how a Carport can fit in my driveway. He took pictures and got back to in a week or so with a picture with the proposed design. At this time, my family thought about the costs of this system (FYI it ain't cheap) and thought whether it was worth it compared to building a carport from lumber. Because the system looked nice and modern, my mom told me to contact their competitor before settling with Ohana. Their competitor, ('Carports...'; feel free to check out my review on their page), was very pleasant and honest about how the system worked and the process. But because the prices were about the same we went with Ohana because Justin offered me a discount (and how I regretted it). The discount was not worth the pain I am still experiencing now dealing with Ohana. Believe me, this sketchy company is all about marketing and selling you the system without promising on what they said. And I was gullible to say okay when he told me the system had a 10 year warranty. Warning, they just have you sign an order form and NO contract, nor warranty information is given. You give him a check and you're expected to pay the other half when it arrives. When the system came into port 6 months after (because of the delay due to pandemic) we were scheduled for an installation and it took them about two days to do it. Not complaining about that, as long it was done right. But it wasn't. We paid the installation guy (something I wish I did with credit card because that guy immediately cashed in my check the day of). The carport leaked water (SEE picture) when it rained and we had a contractor friend looked at it and said this may be because the system's shade was concaving and extra support was needed. It was a headache contacting Justin about having it repaired in a timely manner. Their excuse was the installation guy was busy with other installations. And that's fine as long as they communicate with me on a day in the near future for them to take a look. And what really got me off was that Justin said it should be a simple fix and it would only take 15 minutes!? But it didn't . When the same installation guy from before finally came back to look at it, it poured with rain after a few inspections and he started blaming Justin for ordering insufficient support columns. So there were a lot of phone calls with him and his boss. So that installation guy left and told us that Justin or John (the one everyone was talking about in other reviews) would get back to me. Soon after, Justin texted me and told me he's sending a different installation guy to come and see if they can do a temporary fix until they ordered another support beam and columns. The new installation guy came and said he couldn't do a temporary fix with the lumber he brought and told us he'll come the next day with another guy to move the support beam and columns closer to each other (as well as install extra downspouts/drainage pipe which the last guy did not do). So the next day came and they were able to moved them. This prevented the system from concaving but it still leaked after we found out the hard way when he left. Justin to order me a new beam/support columns that came months after. Installation guy called to say he will come assemble it but after a few phone calls with him, he never got back to me on a set date. I contacted him a few more times after that in October but no phone return. As of November 2022 (almost a year since we had it assembled), haven't heard back from installation. Definitely, don't consider this sketchy inept company. It's not worth the costs, time, and the product is less than mediocre at best. read more

Hello Awnings - You see the water leaking down from the framing. - Patio Coverings Near Me - Miami, Florida

I would highly recommend Ohana Shading Systems to everyone who needs to get it done high quality shading and top service. John was really helpful and responsive. Now we have nice cool lanai area where we can enjoy our family time and more entertainment with friends. Give them a call you won't regret! read more

We LOVE our shading canopy system. Our installers were awesome! Jack, Jean, and Tim did a wonderful job on the installation as well as considering all of what we were wanting in it! They were very thorough from start to finish. This system meets all of our needs very well. We needed water off of a lanai that would leak in the rain. We didn't have very much height to work with but this system went right over our roof giving us the added height. We wanted something that still allowed us to feel like we were outside. We can see the clouds, the stars, and passing planes etc. through it. It also reduces the hot day's sun making it very comfortable during the day as well as shading our home and keeping it from heating up too much. Jon did a great job in helping us get the right system. It is sturdy and made to handle our weather, even the hurricanes here. Jack even reinforced the connection to our home where I worried more about the construction of our home compared to the strength of the system. It was worth the wait!! read more

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The perfect addition to our home! Lets in the perfect amount of light while blocking all the UV rays and heat. All of the staff was quick and responsive, and there's so many options to choose from. For how big a job this was we were pleasantly surprised at how quick the installation team worked! All around would recommend. read more

Hello Awnings - Ohana shade system - Patio Coverings Near Me - Miami, Florida

We got our Ohana Shading system done this past week. It gives our place a more relaxed and peaceful feeling. So happy to have linked up with John. He was very responsive, and professional!! read more

Jonathan and Jim were the only ones that went above and beyond when I called around to different companies with a last minute urgent need. They treated me as if I was a longtime client. They came out to the property to assess and gave a comprehensive overview and even a quote on the spot. They were then so accommodating to schedule with. It's nice when your urgency is matched. Their professionalism and kindness are so appreciated. I will be using them for future business without a doubt and recommend them to anyone looking for their services! read more

There probably won't be enough words to say how quick and efficient Jon did our inspection for replacement to some of our damaged patio covering panels. He also gave us a quote right on site and if we had any concerns or questions provided us his business card. No haggling and provided my husband with quick answers to my husband's many questions. And yes, after all this, we signed a check and currently waiting shipment and installation. I'll post before and after pictures as soon as the job is completed. read more

My parents recently covered their deck with a shade system from Ohana shading. We had such a great experience with this company. We highly recommend them especially after seeing what good quality products they have. read more

Hello Awnings - Patio Coverings Near Me - Miami, Florida

This company provided an amazing product. They were efficient, honest, and did exactly what they promised. We love our shading system & highly recommend them! read more

Excellent job on our patio covering it came out sturdy and functional it blended with my home the look was like it's an added addition cause everything blended together. read more

I just had the solar ports on my back lanai and it looks fabulous. As they placed the poles on concrete footing built onto the larva rocks, and the roof is sitting very high, the lanai now looks infinitely larger, making the view to the garden unobstructed. When the cover materials went up, it cut the heat from the sun considerably and even the house feels cooler. Joseph Owens conceived the idea and the installers, Oliver and Nathan, were really professional, taking the unique irregularities into consideration. The installation took only 3 days and I am very, very happy with the result. They cleaned up after, too! read more

Jon was a pleasure to work with, he was responsive, upfront and his team did an excellent job with the shading over my pool deck. I'll definitely use his company & his team when my car port is ready for a covering. Thank you to the Ohana Shading team! read more

The customer service here deserves more than 5 stars. The sales rep went through the timing with me and made sure I understood when it was estimated to be completed and gave me her phone number if any questions came up. I'm happy with the installation of my system! Ohana has kind and hardworking onsite workers who made sure nothing was in my way overnight while building was happening. It is so nice to get into my car without feeling like I'm jumping into a volcano now. read more

Do not trust this company. He will not provide product or service as promised and paid for. I paid this crook thousands of dollars as a deposit and what was contracted for a 10 week project dragged on for over a year, with nothing to show for it but excuses and lies. It took legal action to get my money back. After going to another company I found that many people have my same story and ended up going to his competitor like I did. DO NOT TRUST THIS COMPANY!! read more

I called the second week of November, Jon called back within 2 days. Came out to look at what we needed. We complained about getting a bigger gutter because the gutter they gave us was way to small, the rain water spilled out of the gutter. We have had our roofing for a year now, only complaint we had has the gutter and we wanted to extend our roof. He said the hole in the gutter was way to small. The guys who install the roof and gutter did not drill the Hole. Hmmm, don't you think the installer should have known, He was going to tell someone to come out the following week. This should have been before Thanksgiving. I have since called several times, text, left a message with Cory and she sent him an email, read more

My wife also reminded me that they were a no show a couple of times. We waited at home but no phone call or any communication to let us know they were not coming. I had to call them. Also, although they say they are BBB rated, they are not. read more

Great installation team. Good people. Excellent workmanship. Fair price. Highly recommended. read more

It took a long time for materials to arrive in Honolulu, but I don't believe that was OSS's fault. Long shipping delays have been worldwide during COVID, i know someone how waited 15 mos. For an order of furniture thru C.S.Wo. That being said, I'm satisfied with the shading system, the gauge and finish of the aluminum. Installation was fast and professionally done. Mahalo to Jack & Jean. read more

We are so happy with our new shade system from Ohana shading systems. From start to finish the from sales to installation we are so happy. Now our Ohana, pets and plants can enjoy the outside lanai in the cool shade. Thanks Ohana shading systems! read more

We always wanted to have our patio covered so we can get more usable outdoor space without worry about Mother Nature. We contacted three companies, two requested for more detailed information but Mr. Jonathan Nice from the Ohana Shading Systems visited us instead. During the on-site visit, Jonathan answered all our questions and concerns. After talking to him, we ordered an L-Style patio cover from Ohana Shading Systems. He also suggested us to add the Large Profile feature to the project and it turned out to be a wonderful upgrade since our patio covers about 500 square feet of space. Miles and his assistants did the installation. Miles is a skilled professional installer and did a wonderful job. He always double-checked his work and communicated with us about the details of the installation. The new shade lets us enjoy Hawaii's sunshine even at the height of the heat and raining days thus making our patio more accessible throughout the year. The patio cover reduces heat by 75% and removes almost 100% of the harmful UV rays. Ohana Shading Systems is a relatively young company but they delivered exactly what we've requested. We're very happy with the new patio cover and the service rendered by staff from Ohana Shading Systems. The new patio cover increases the overall curb appeal of our house and may even add value to our home. Being very happy with the new patio cover, we've also signed a second contract with Ohana Shading Systems to have our front door walkway covered. read more

Hello Awnings - Patio Coverings Near Me - Miami, Florida

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We needed relief from this Hawaiian heat and a home awning system seemed to be the best solution to provide shade. We feel it adds value to our home and looks beautiful. I am glad we made the decision to install. Everyone was professional and the install was done professionally. You do have to be patient with shipping delivery and install as all the custom pieces need to be ordered and shipped to the island. We are considering doing another add on! Would definitely recommend. read more

Be extremely wary going with this company. We purchased a "Gates of Japan" fence/gate system from Ohana Shading Systems. When we ordered it they told us it would take 3 months because it's coming from Japan. It was delivered after 5 months. We were also told that it would take just 2-3 days to install. It's been 3 1/2 months and it's still unfinished. They have only 1 person working on this, when it should take 2-3 people minimum. The worker who comes (Eddie) is very good, diligent, and meticulous, but he's all alone (no help) despite saying that he keeps asking & expecting help to come, but nobody else shows up. He'll work for 1-3 days, then he's apparently pulled into other jobs, and disappears for a week or two or three. We have to call and text multiple times, before he returns. Nobody has come to finish this gate system since Feb 20. It's a beautiful product, but this company has such poor customer service. Again, be very wary before choosing this company, as they over-promise and WAY under-deliver. read more

Ohana Shading installed an awning over our smallish patio with great results! It really cut down on the afternoon sun into our living room , as well as created a cooler outside space to relax. The blue tint shade is very attractive. The representative , Jon, was friendly and responsive ; and though it took a while ( almost 3 months with COVID, too) their office kept me informed about the timeline as it got closer. Installers were also cordial and efficient. Mahalo! We love the awning! read more

This is an ongoing issue. Been in business with this company since AUGUST of 2021. John came to my house do the initial estimate. Everything seemed to be going smooth, estimate was a good price and he was upfront that things were delayed due to covid. So shipments were late, but they would try to get my job completed by December. In the mean time, they had to make some structural fixes to the area that the shade would be constructed. That was an adventure in itself. They finished making the necessary repairs, however they had to come back a handful of times to check on the paint job because it kept bubbling and peeling off. It's now February 2022 and I have no shade, my deck is still bubbling and the communication with this company is nonexistent. I have to keep calling to know the status of everything. Such a disappointment. read more

No call back on request for quotes. Chat feature on website no one to answer the chat. Not very customer oriented.