As a former manager, I cannot recommend Helium Trampoline Park based on my experience working there.
One of my biggest concerns was the pricing. On Mondays, Pizza Hut was offering medium pizzas for around $5.99, while customers at the park were charged approximately $18.39 for a pizza. The markup felt excessive and unfair to families.
Cleanliness was another major concern. The foam pits did not appear to have been cleaned for a very long time, and I personally saw old COVID masks in one of them. Dust accumulated throughout the facility, including on the trampoline nets, which appeared to go long periods without being cleaned.
The park frequently ran out of grip socks, creating frustration for both employees and guests. The air conditioning also struggled to keep the building at a comfortable temperature, especially during busy hours.
As a manager, I also witnessed operational issues behind the scenes. Several coworkers told me they had experienced problems cashing their paychecks, and I was personally contacted by a check-cashing business regarding one of those checks. While I cannot speak to every situation, hearing these concerns from multiple employees raised serious questions for me about how the business was being operated.
The park also stopped selling slushies because, to my knowledge while I worked there, it did not have the required health certification to sell food for an extended period.
In addition, one of the other parks owned by the same owners later closed. My understanding at the time was that it was related to unpaid rent.
I also found it concerning that many five-star reviews appeared to be connected to customers receiving discounts on jump time in exchange for leaving reviews. While businesses can encourage feedback, I believe customers should be able to see reviews that represent genuine experiences.
Overall, my experience left me with serious concerns about cleanliness, maintenance, employee treatment, and the overall operation of the park. I hope the company takes these concerns seriously and makes improvements for both employees and families. Based on my personal experience working there, I would not recommend taking your children there. read more