Helens Flowers ruined my wedding!!! Two weeks before my wedding, I placed an order for 6-10 white lilies with several bushel of caspia and other bouquet fillers. The store employee wrote down my order and told me she would call me the following Monday with a quote. That Monday came around and I was never contacted by Helens Flowers. I called that following Tuesday about the order. The caller was same employee who took my order did not remember me and lost my sheet order, then she put my on hold for ten minutes in order to find my order. The employee then finally told me a price and that my order could be pick up after nine on Friday, December 23 the day of my wedding. I arrival at Helens Flower with my mother to pick up my flower for my big day, after a few minutes of calling out for assistance because nobody was attending the register; the owner finally came out from her stock room. She then brought up a vase with seven lilies and half a bushel of baby breath. I asked the owner where the rest of my order was and was told this was all she had. I then proceeded to explain that this was not the correct order that was agreed upon by her employee. The owner initially blamed me for not pre-paying the flower advance and for not coordinating with their wedding planner; however, neither of those options was ever giving to me. The owner sense my frustration and gave me half of dozen of wilted off-white rose which she spray painted like crap, and some greeneries that was all bend to the side. I was told by the owner that since it was close to the holiday, her stock was running low. However, I went across the street to Longview Florist and my order of casipa and fillers were completed. I was told by florist at Longview had plenty of lilies already in stock even in different colors. When I got home, the lilies that I order from Helens flower, the stem were not cut clean and looked like someone used their teeth as shears.
On a side note: A big thanks to Longview Florist for saving the day! I cannot understand how Helens Flower is still in busy for this all after they treated me and my special day like it did not matter. As a paying customer, the people of Helens Flower were very rude and lack floral experience. I suggest that the citizens of Hardin Co. take their business to Longview Florist. read more