I'm seeing longer & longer waits for bloodwork & chemo infusion. I'm seeing more & more illegal…read morealien Medicaid patients. You need to inform management when the intake support people at the desks are slow & lazy. Management responds. The Medical staff is wonderful but seem overworked due to this patient pressure!

Corporate industrial mega cancer pharm treatments tinged with wellness vibes…read more I may be cynical about how everything is big business in our nation and Cancer is no different. So much med complex .

Dr. Swaika is a cold, cowardly, LYING prick! Expected me to wait 10 days to hear from him about…read morefull bone marrow biopsy report when he had partial information on 3rd day that could have alleviated alot of my stress. He hung up on me and then lied on patient portal that I hung up on him, also saying "he hoped I would call back". So unprofessional! No one reached out to me on complete report. No arrangement for continuity of care was arranged -- this is abandonment and a suable offense. I was just left hanging. Dr. Barry Kaplan is no better. They are not human at Queens Medical Associates. It's just a cancer treatment factory that is archaic and only cares about their bottom line profit. Swaika all you had to do is apologize but instead you have HURT me and caused me inordinate stress on top of all the hurt others in the medical profession have caused me. You BETTER PRAY that no medical harm has come to me from leaving me hanging! Be careful not to pull this shit on anyone again, because they may not be as nice as me.

As a Northwell employee, this place turns me off compared to other Northwell offices I been to. For…read moreone, it's hard to get anyone on the phone to schedule an appointment or ask a question. When you get to the front desk, all the workers are just huddled chatting about nonsense while one person is checking patients in. When the nurse took me back to the patient room to meet with my doctor, I noticed that they leave the doors open when dealing with patients and talking to us. I had to ask her to close my door when discussing my business. In my appointment, which was on a Friday, I was told that I needed iron IV treatments and that I would be called the following week to schedule my appointments. I waited and waited and no phone call. So on the following Monday I called them to ask about this IV treatment I need because I'm 29 weeks pregnant so it's important I get the ball rolling on this. Surprisingly someone picked up! And I start explaining to her that I was supposed to receive a phone call and I didn't. She gets my DOB and sees my chart and says "oh yeah you're approved, let's get you scheduled. He actually wanted you to come in today." WHEN WERE YOU PEOPLE GONNA CALL ME TO TELL ME THAT THESE TREATMENTS WERE APPROVED BY MY INSURANCE AND I WAS SUPPOSED START RIGHT AWAY?! So had I not called, no one would've called me to make this appointment. I found that very irritating. Especially since I need these treatments for my health and the health of my baby. On top of the fact that I'm always tired because of my low iron so these treatments could help me.

Dr. D Askin, (Hematologist tologist/Oncologist), is a…read moreKnowledgeable and caring doctor, takes his time with his patients, I'm happy to have chose him to help me with my medical condition, I recommend him to those seeking a good doctor.

Went in for IV treatment and was barely greeted by the most arrogant, unprofessional and…read morecondescending consult with PA ( Tammy I believe? ) on my first consult. The nurse there took my blood pressure and asked very personal questions regarding my health conditions in the waiting room in front of other patients and people waiting for patients ( I'm sure that violates some kind of HIPPA laws ) and to top it all off they only accept cash and don't do their job to check with your insurance if your deductible is met before starting any treatment. I'm out $530 and they still expect me to pay $150 every time I go in to finish my IV treatment ( have 3 more to go ) despite confirming with my insurance that my deductible is met. This office is unbelievably money hungry which is no surprise every medical office is a business at the end of the day but it seems like every single person that works there ( nurses and medical assistants included ) lack bed side manner and empathy and are just there for a paycheck. I refuse to ever step foot in there ever again unless it's for my refund from when my deductible was met.

The doctors here are so great, my grandma has been coming here since 2012. They've been nothing but…read morehelpful I'm giving 2 starts for the people at the reception. There's especially one girl whose always bossy and makes fun of the patients that come in. Just now she was yelling at another co worker for a tiny mistake that could've been fixed BY HER. I highly recommend the place I do since the doctors are amazing but to be honest if I'm dealing with people in the reception that has a sour attitude I wouldn't want to come back.

Infusion room is very short of nursing ( I know this because the nurses were very verbal about it)…read more the RNs are rushed and this leads to rushed IV starts and lack of observation by them. These nurses also are responsible for mixing drugs - cleaning chairs and preparing waste for pick up Prohealth can do better staff the room

I have been a patient at pro health for 5 years. I received top care from Dr. Citron and his team…read more Since the office changed to Optum it is disgraceful how patients are treated. The gross unprofessional I have experienced is so disheartening. The head Nurse Jill has no business treating cancer patients. She is rude and disrespectful. The atmosphere is so negative. I saw Dr. Schwartz for the first time a few months ago, the exam was not through and I never received a call to review my test results. I had to send multiple messages and call several times before getting her on the phone. How can I trust my life with these unprofessional people. I would recommend you find an oncologist office other than here!

From the minute you arrive and check in, it is run 'like clockwork'...very little waiting around…read moreand exceptional staff. The doctors are terrific and go to great lengths to re-assure you are receiving exceptional care. Under the circumstances, every effort to make sure you are receiving the very best care is provided by the entire staff.