Doctor Heist is a ROCK STAR in cowboy boots!
He wants the understanding to be mutual so he explains and he listens. He does not rush, so sometimes you have to wait, I don't care about that. (If u do care & don't want that personal thing - the office recently put a new program into place where, on certain days, at certain times, you can be in & out in 15 minutes.)
For me and others (friends, family) Dr Heist has diagnosed a few issues that were not found by other physicians.
He's got a quirky sense of humor. He's really smart and up-to-date. He's compassionate and he lets you know what's up firmly but without judgment. He's MY doctor & I think he's great!
BUT - his Practice is HURT by lots of crazy rules & times & schedules!!!
Although some of the staff is friendly, some are definitely NOT.
We working people often can ONLY call at lunchtime or after work - but there's a ridiculous phone schedule (I don't know of ANY other office, in ANY business, that completely shuts down at noon for over an hour, EVERYDAY). The weekday schedule is very confusing and even when the office should be open for calls - don't be surprised to hear the non-scheduling answering service, anyway. I was once told "If nothing is going on, we shut down early". I say - Nothing is going on BECAUSE you shut down early.
When I am trying to call on their schedule & they cheat the schedule, it makes it really hard, sometimes, to get an appointment - but if you are sick, once you get through to the office, you can be seen rather quickly.
ALSO - The pharmacy is NOT PERMITTED to call the office for refills or anything else. So you must call the office (ugh-oh, that CRAZY battle) or go in just to have a simple maintenance refill... WHO does not let the pharmacy call?
I feel like the staff does NOT give their ALL to the Doctor who gives his ALL to his patients! They really seem to HATE the phone!!!!
I would guess the good Doctor has had some of these workers a very long time & trusts them to run the office in a way that reflects his laid back style. I also have to guess he is unaware of it's unwelcoming atmosphere. read more
