This store is one of the stops assigned and guarantee by the Viking cruise. Downstairs is a bunch of rugs and jewelry and upstairs is more rugs and the demonstration of the artists at work here. They have a sales person who speaks great English. If you are disable as in you can not walk you will miss out on the demonstration of the artists at work on the 2nd flood as there is no elevate. While you wait upstairs while they are setting up the demonstration, they give you little snack and tea to go with it. The negotiation for the price was easy and they can take all kinds of payment. I saw a nice blue rug that would look good on my wall. They will put in rings on the rug so I can hang the piece on my wall easily. They promise us that they will mail the rug to my when it is ready so I do not need to pay tax if I bring it with me back on the airplane. But it is scary as you don't know them and you pay thousand of dollars first already. But they are an authorize stop from the Viking cruise, they told me that if there is anything wrong I can always contact Viking for assistance. As of the time I published this review I am still waiting for my rug to come in. read more

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0 stars if I could. This shop is listed on Vikings certified list of rug shops but don't let that fool you. Our guide talked this place up and claimed the Turkish government was investing in the dying art of rug weaving which allowed these merchants to offer free international shipping and the best prices around so buying and this "collective/co-op" would really be helping support the craftspeople in the area. When you walk in the show begins. They have you file into a room where you get to see the silk being spun off cocoons. They explain they'll show you the process from start to finish and walk you to their show room where they have an artisan set up in the middle of weaving. At this point they just emphasize they're happy you stopped by and are happy to treat you hospitably as they show you their products. They show you different materials and have you feel the rugs. Then they roll out carpets on carpets and start sizing you up. At the end of their presentation they have sales people walk up to you and they refuse to negotiate. They instead stick to their first price and continue to drone on about quality and labor. Imho if your tour guide/excursion takes you here, try to go off on your own at that point. Go enjoy the beach or just explore the city on your own. read more

UPDATE per interactions with HEIRLOOM WEAVING AND JEWELLERY CENTER - = First they DUPE me by saying my ring is a genuine gem at Point of Sale; even the receipt says such = In their communications, they GASLIGHT me by saying I was told at Point of Sale it was man made = Then they tell me how much I loved the ring and that the price is still of high value difficult to find in the United States = When I say I still want to return ring, they will tell you per cruise ship paperwork that I am responsible to pay for returning shipping = NOTHING BUT A HEADACHE AND MIND GAMES = NEVER BUY FROM THIS COMPANY read more

Culturally the women play a subservient role to the men and are the true craftsmen in the rug business. The men play the lead role in the business and our gracious hosts and enjoy the bartering for prices of the rugs. If you're looking for a priced to go experience, you won't find it here- go to Greece as price marked is the price for sale. There is no pressure to purchase unless you show an interest in negotiating a deal. Offer what you feel comfortable to pay. Then expect a 8-10 week period for shipping to reach you in the USA - shipping is paid for by the Turkey government, a true deal for the buyer as shipping from Turkey and Greece is very expensive. A true cultural experience, Try the free coffee as Turkey coffee is very strong and hot, a nice treat. read more

Was led here as part of our cruise excursion at the end of it. First off, for such little time you have, they will waste it by trying to get to force you into buying an overpriced rug. The initial cost of the rug will be at least 10x the actual worth. Then they bargain it down for you so you feel like "you're getting such a good deal" when in actuality you're still overpaying by 3-5x the true cost. They claim it's handmade, they put on a whole show for it, but I found the same exact rug we were pressured to purchase at another store in the bazaar as it was displayed in the window! I looked on Amazon later in the day to find the exact same one for 1/4 the price we paid. I read a review that they tried to peddle more rugs upon delivery- this is exactly true. Fortunately, we didn't have to deal with that because we weren't available at the time they wanted to deliver the rug, but when they called they literally said "oh I have some extra rugs I wasn't able to sell, I'll give them to you for 50% off." (WTF??). Anyway, they ended up shipping the rug to us via fedex rather than hand delivering, and I couldn't believe how, for such an expensive "investment" they f*cking FOLDED up the rug into a 1.5ft x 2.5ft RECTANGLE, wrapped it in plastic, placed in a thin-material rice bag, and this is how it was shipped! I opened it and it was DAMP for some reason, and had terrible wrinkle lines which now ruin the sheen/pattern of the rug as some of the fibers are now bent in different directions. I can't stop kicking myself for not just leaving the facility immediately (which actually was a bit out of my control, they try very hard to stop you)...but suffice to say I will never return to Türkiye ever again because this is what their culture is like. I won't even bother to get this trash appraised because after doing research I'm almost 100% sure it's not handmade and fake. I only hope this will help save the next poor tourist who ends up here. Can't believe the cruise company "backs them up"...don't go for it, all of them are getting a cut of your hard earned money. read more

I would like to give zero stars. We were taken to this establishment by a tour guide. After lunch at a neighboring building, which the guide says is staffed by local mothers of the girls learning to weave at this center (FALSE), we were taken to the Heirloom store, where we were plied with wine and sweets, then pressured to buy a rug. After assuring us that the rugs were woven there by young women learning the trade as an education program (FALSE) and that the rugs were of the finest Turkish quality (FALSE) we were pressured to buy a rug. Unfortunately, we bought a large rug, to be shipped to our home. When the rug was delivered, the deliverymen immediately pressured us to exchange it for another rug, at an even higher price. Luckily, we refused. When I took the rug to an appraiser, I found that, in fact, it is a Pakistani rug and is worth less than 1/4 of what we paid. The appraiser told us this happens almost weekly, as people bring in rugs purchased in Turkey and find that they have been scammed. There is no way to get our money back, but I'm posting this review in hopes of saving another tourist from being scammed by this company. read more

Heirloom was the final stop on a day excursion in Kusadasi. The idea was to learn about the Turkish rug industry. We ended up purchasing two rugs. While waiting for the paperwork, they position you in front of the jewelry counters with another set of sales people. These sales people are the gate keepers to your paperwork. They work pretty hard to get you to buy jewelry and only give the signal when you either buy what they are selling or are certain they have exhausted their efforts with you....then you will receive your rug paperwork. We succumbed and bought a 24k gold blue sapphire ring for what we were told was an incredible deal. Had that ring appraised. Not 24k gold and not blue sapphire. The stones had been dyed blue. The ring is worth 1/2 of what we paid. Their starting point was 3 times what we ended up paying so even though we paid double they tried hard to increase that margin. In addition, when they delivered our rugs stateside (yes they actually deliver the rugs themselves) they showed up with a van full of silk rugs to peddle. They assess your home and start pulling rugs to show you. We ended up buying 4 more. We are currently working on getting these rugs appraised. Just to see how much we were deceived on these transactions. Too embarrassed to share how much $ they got us for, but suffice it to say its more than the median salary in the US. My advice: enjoy the excursion, but leave the facility immediately after the presentation and buy your souvenirs elsewhere. read more

If I could give this place 0 stars I would. My husband and I purchased jewelry here on a cruise we took to the area. We had it appraised after we came home. They sold us fake jewelry. Save yourself the headache and don't buy here. read more