Yelp Review 2026 #110:
This is a bigger and less chaotic location compared to the one close to the Bahnhof. This one has more tourists because it's in a more touristy area.
I picked up a few small boxes of chocolates including the cute little piggies. I'm glad an employee warned me some of the chocolates have alcohol because I most definitely was not paying attention. I had a phase when I liked chocolates with liqueur filling and I'm over that phase.
They have an area to order ice cream from, an area with a selection of chocolates, a counter where you can order food to-go, and a cafe if you want to sit down and enjoy a drink and food.
I noticed in Switzerland, they only have 1-3 employees at chocolate shops. 1 employee if it's a small chocolate shop that also serves hot chocolate/ coffee. 2 employees if it's a bigger shop that also serves hot chocolate/ coffee. 3 employees if they also have a small cafe section. This Heini location only had 2: one was running the cafe section, and one was running around the ice cream section, chocolate and to-go counter. I did wait a while for my two small boxes of chocolates but it's alright. I'm on vacation...I'm in no rush. I'm in Switzerland, not the DMV! read more