Extremely bad work and shoddy parts…read more I had them install new brakes in the summer of 2024. By the winter of 2025, the brakes were wobbling. Apparently the brakes they installed were faulty (the rotors warped), but they still charged be $200 to replace them even though they were still under warranty. That would be fine, I guess, if they had done a good job or used good parts the second time, but it's been 2 months and my brakes are grinding and slipping. Apparently, the pins, the rotors, the pin boots, the pads, and a few other parts are so low quality that they're falling apart already. At this point, I'm not trusting my car to these guys again. I took my car to the mechanic near my work in Fredericksburg and paid him $500 to just do the job correctly. I deeply regret not taking my car to him in the first place, as he would have done a good job, stood by his work, and I wouldn't be out $700 for bad work and bad parts. Do yourself a favor and go to a different mechanic.

this is one of the best automotive places ive been to in northern VA! they're very friendly,…read moreinexpensive, & informative. i went in for a code scan and overall inspection & they reassured me that everything is looking great! :)

Wasn't impressed. Communication was great but a month later I had to go back and they still didn't…read moreresolve the problem. CollisionPro did not align the front correctly. and that explains why it kept looking off to me when I got it home and stared at it from a distance. Spent $1100 out of pocket at another body shop to get the front part of the vehicle fixed properly . If you have a mid-luxury foreign vehicle you might want to go to a body repair shop that specializes in that vehicle type.

These guys do great work! They even detailed my truck when I took it in to get repaired after I was…read morerear ended, they handled everything with the insurance companies involved even took care of another issue and gave me a fair price and no additional costs over the initial estimate. My son took his vehicle there after my experience and they treated him the same way with excellent service. I would recommend them Highly.

R&D did a great job on my vehicle. They were willing to repair my car versus replacing several…read moreparts and it saved me quite a bit of money. The car looks as good as new and I will definitely use them again if the need arises.

I had a rock that hit my moonroof panel and it exploded while traveling for vacation. Insurance…read morecompany hooked me up with R&D to replace the panel, it was shipped overnight and done the next day to minimize any inconvenience to me. They did a great job and were great knowing that I was on vacation and needed it done quickly. I'd recommend them to anyone. Thanks!!!

The staff was very accommodating and professional. I was kept updated on all the details and the…read moreprogress of my repairs. Thanks Marie Ellen for answering all my questions!

Went in for a quick state inspection and was in and out very quickly. Everything went well, no…read moreissues with paying or with service, just smooth sailing.

I had an extremely uncomfortable and unprofessional phone call from Hometowne Auto Repair today…read more Which I recorded and will be putting on my socials. A woman called me without even identifying herself and immediately said, "You left two negative reviews, and I was surprised to see you on the schedule. I wanted to make sure we were good." What exactly was I supposed to take from that? I had to ask her multiple times whose name was even on these reviews before she finally said mine. One review was from years ago, and the other was from about four months ago. During the conversation, she even acknowledged that in the more recent situation, their employee had given me incorrect information. She stated that she was new manager finally and attempt to "address the issues". So why was I being confronted about an honest review of an experience your own staff mishandled? The entire call felt less like an attempt to resolve a customer-service issue and more like an attempt to make me cancel my appointment. When I finally asked directly whether she still wanted me to bring my vehicle in, suddenly she was stumbling over her words. If you wanted my business, why call me before my scheduled appointment specifically to bring up old negative reviews and tell me you were "surprised" I was on the schedule? It also leaves me with a serious question: Is this how Hometowne Auto Repair contacts every customer who has ever left a negative review, or was I singled out as a Black woman who criticized the service she received? Customers should be able to leave honest reviews--especially when a business acknowledges its employee provided incorrect information--without wondering whether those reviews will later be held against them when they try to obtain service. Bringing up a review from years ago and another from months ago immediately before my appointment was unnecessary, intimidating, and incredibly unprofessional. After that phone call, I certainly did not feel that my business was wanted or that I could comfortably trust this shop with my vehicle. TAKE YOUR CAR HERE AT YOUR OWN RISK! At the end of the day I blame myself for trying to give them another chance since i had been going to them for almost 10years! I can assure you no more chances will be given so you don't have to worry about me anymore.

The team there is helpful, good with explanations, thorough, and they listen. We've had everything…read morefrom oil changes to an engine replaced. Definitely recommend!

Assisted on the highway when we were in need and couldn't get our Auto club to respond quickly…read more.. Croppers personnel both on the phone and the driver were so friendly and helpful and guide us to safety quickly. Thank you so much.

Saved our family's road trip!! We are very grateful to Cropper's for their exceptional service. We…read morehad an object in our tire on our road trip to Florida and the owner and his staff could not have been more friendly and helpful. They took care of us as soon as we pulled in, repaired the tire, and we were quickly back on the road. We are so thankful for their willingness to help our family. Thank you!!!

I trust their work 100% and always get an honest price for the work they do. Highly recommend their…read moreservice. You can't find a better place.

Although I've been a customer for over 10 years they recently charged me for work they didn't do…read moreand although I did the work myself, following multible returns with the same problem, they insist they did the work (the piles of composted leaf liter, mouse nest and old motor prove it) and each time I returned with the same non working windshield wiper problem they kept calling me back saying it was fixed. This was the second time I fixed a problem they clamed was fixed by them.

A fuse blew on my 2026 Camry. Fuse panel under dash; hard to access. Made an appointment with the…read moredealer and went there. Despite having the appointment, they told me it might take 4 hours before they could get to it. Went to Quantico Tire and Auto. Immediately replaced fuse. No charge.

Expensive. I love Firestone tires since I had nothing but trouble with Goodyear. While getting my…read moreyearly inspection I asked them to take a look at my tires. They recommended all 4 to be replaced. They quoted me about $300/tire. A few weeks later I noticed the fronts were splitting and almost no tread. I was passing a Firestone, they replaced two fronts with the type that quantico quoted me and said the other two will need be replaced in about 20k miles. The tires cost me $200 each including that extended $25 warranty. I am sticking with Firestone place of business.