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    Heersche Richard DVM

    4.0 (2 reviews)

    Services - Heersche Richard DVM

    Pet physical or wellness exam

    Pet vaccinations

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    2 years ago

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    2 years ago

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    Cottonwood Animal Clinic - Cottonwood Animal Clinic located at 7171 252nd Rd in Arkansas City, KS

    Cottonwood Animal Clinic

    (6 reviews)

    I would strongly advise anyone who values their pets' safety and well-being to avoid this clinic at…read moreall costs. I booked my two mini schnauzers for full grooming, expecting a professional service. Instead, I was met with incompetence, dishonesty, and complete disregard for animal welfare. Upon drop-off, the groomer openly admitted she had never done a standard schnauzer cut before but was "excited to try." That alone should have been the first red flag. After 3 hours, I called for an update (after multiple attempts to even reach someone) only to be told that my dogs were just finishing their baths and it would be another 3-4 hours before they were done. When I asked what they were doing during all that time, I was casually told they were being locked in kennels -- for potentially 8 hours total. My dogs have never been kenneled and have never taken more than 3-4 hours for a full groom elsewhere. When I questioned this, the staff member dismissively responded, "Well what do you want me to do about it?" At that point, I told them to stop and I would pick my dogs up immediately. I was still charged $77 for nothing more than baths and brushing. It took nearly 10 minutes for them to even bring my dogs out, and when they did, both were frightened and whining. I asked to speak to the office manager, Tamren, to explain my concerns. She finally came out after several minutes with a fake smile, a smug attitude, and an apology that placed the blame on me for "not being aware" of their process, as if this was my mistake for being a first-time customer. Her dismissive, cold demeanor made it clear she had no genuine concern for what had happened to my pets. After getting home, my dogs drank water as if they hadn't been given any all day -- confirming my fear that they were left locked up, without proper care or monitoring. This place operates more like a puppy mill assembly line than a professional grooming service. The staff and management appear money-driven, not animal-focused, and in my experience showed no regard for the comfort or safety of my pets. If you love your animals, do not take them here. The office manager Tamren sets the tone for this clinic, and it is one of arrogance, carelessness, and disregard for the very clients they should be protecting.

    the office is amazing they helped me fix the issues i was having and worked with me they do take…read moregreat care of my dogs i really dont want to go to any other vet i cant thank them enough

    Heersche Richard DVM - vet - Updated May 2026

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