This was a comfortable hotel to stay at while on a business trip. The room was comfortable, quiet,…read moreand spacious. The shower had good water pressure. The room had everything I needed. Customer service was friendly and helpful. The breakfast buffet had a good variety of tasty options. I also walked to the Next department store across the street, went to the movie theater next door, and had dinner at the Frankie and Benny's restaurant. All were nice, and it was convenient to have those businesses in the area close to the hotel. I would stay here again if I returned to the area on business.

Well, what can I say besides the room was OK and the free breakfast - full English - buffet was a…read moregreat start to our first full day in the UK. Finding the place at night was a nightmare, as signage was practically hidden and the little side road access to the hotel was invisible at night. We drove around for over an hour looking for some way to get to the place. The check-in and check-out process was the most disorganized I have ever witnessed with reception staff having to disappear into the back somewhere for printouts and change! This all took much longer than I have ever experienced in the US. This disorganization extended to the bar where they could not take a credit card and where once again they had to disappear to some secret sanctuary to obtain change. Strange.