Mr. Richard Torres came out on a Saturday and took care of the A/C ducts that weren't properly…read moreinstalled, causing leaks from all of the holes. All of the problems were fixed and there have been no more leaks. His professionalism, knowledge, and quick response will be the reason that I'll use them again. Thank you, Richard!

Do not use Tillmans. $15,465, for a 3 ton with a 5 year warranty. They caused problems with my…read morecompressor, on the 6th service call, finally put in the new part. I asked for the price of my 5 year warranty back and the service manager laughed at me, "we don't give refunds" he said. I said I want to talk to the owner, the service manager Aaron said Lucas would be calling me back, he never did. Working with Tillmans has been horrible and they are not honest or knowledgeable, overpriced and not helpful. Our house is still not cold, and they couldn't help me with what they had already installed, instead they quoted Me another $9,000 to move my ducts around. The sad part is, the Tillmans Farm is near my house, you would think they would want to make it right. Now when I'm out exercising I see their road and all I feel is an overwhelming sick feeling in my stomach that I got scammed by the neighbors.

This team came out after I booked through their website. They charged me what I was quoted and did…read morethe job fast and professionally. The workers were nice and polite and gave good feedback on upkeep and next steps so my move in continues to go smoothly. Thank you so much ! Can't recommend this local company enough

Air ducts, dryer vent, and furniture cleaned! Excellent service, very professional and courteous, I…read morewill definitely use them as my priority cleaners! Very satisfied!

They provided a thorough inspection of our home checking for mold, toxic chemicals/exposure in the…read moreair, and water damage addressing all of our concerns. Customer service was excellent, they answered every question we had. I would def. recommend this company, it was an overall great experience! Amber L.

We replaced our ac unit for the house. They did a great job and I would recommend them.read more

I cannot say enough about this company . I bought a house 3 years ago and didn't know it had been…read morean abused rental property in an upscale community . On the hottest day of the year the Air Conditioning quit . It was coming up to a holiday weekend and I was desperate for service . I called several companies but only Josh from Fleur de Lis could come out the next day . He was knowledgeable and empathetic and delivered the bad news that my HVAC was on its last legs . He instantly checked if he could get me something suitable as I care give my elderly Mother in a wheel chair . He presented two choices . I had a lot of difficulties choosing the correct unit as this is an older house with high ceilings and obtuse angles to heat and cool . I decided on the more economical unit but was apprehensive . I texted Josh several times worried over the choice . I did finally opt for the more costly unit . There were two units that Fleur de Lis put in over two separate days . They were on time , professional , and no problem was too much for them to address . Josh was concerned that my Mom had AC the entire time as she has a bad heart . I cannot put into words how wonderful this company is in general and Josh and his staff were to my Mom and our home in particular . They are the best !!

06/27/2026 Large wool rug needed to be cleaned…read moreHe showed up on time for the appointment; was polite and friendly; asked questions about the rug; did spot pre-treating; and then cleaned the rug--it looks great. I will use them again.

Stanley Steemer is well below par when it comes to customer service, the services they provide and…read moretrying to get a call back from a manager. Below is complaint sent to the Better Business Bureau on December 16, 2024. Stanley Steemer ignored the BBB's attempts to contact them. However I learned they are NOT accredited with the BBB. That is who they are. On December 4, 2024, they came out to my house, were there a bit over 2 hours and charged me $2,200.00. To say the job was not well done is a gross understatement. My house is 1,200 sq ft. I have seven air vents. The air vents were to be cleaned and that was not done. I had to get them to come back as they were leaving to do the primary vent. All they did was hose it down. Clean to me means you take down the vents and wash and dry them before putting them back on. This was not done, not even close. I still have the lingering scent of the dog previous owner had. I was charged $899 for this cleaning service. Which leads me to say one size does not fit all. $899 plus tax for nothing. It's time Stanley Steemer to reevaluate/change pricing. Base pricing on the square footage of the dwelling. They also did the floors and grout. Because I was getting my furniture delivered on Dec 5 I got down on my hands and knees to tape down brown construction paper to protect the floor. While doing this I found dust and other left over vent debris on the floors. Being a conscientious consumer, I tipped the guys who came out. This was before I found what I just described. I expect a 75% refund from that service. Furthermore, since Dec 5 I have been trying to get a callback from the manager. I have called 5 times to date. I do not even know his/her name and contact info, so I have to keep calling. I do not even know if my message was received. I paid over $2,200.00 for this service. The actual cleaning was not done. I will not ever recommend using Stanley Steemer to anyone. Also, I tried attaching a picture but was unable to do so. And of course there is no email address to contact anyone at corporate. I do expect a call from a decision maker. Because of the inadequate service I received I canceled the follow-up service I had to clean my furniture. Regards, Michelle S

Visit #1: I had an inside ac coil that was leaking freon, but was still under warranty. The good…read morenews was that since the system was still under warranty there was no charge for the coil. The bad news it that I was charged $1000 for labor and freon to install and recharge the new coil. The bill I received did not adequately summarize all the charges that added up to that $1000 charge. Interesting that they came up with a nice round figure like $1000, isn't it? Visit #2: They installed several ac units in my house and one had a poorly designed drain pipe that kept getting clogged. One of Keith's repairmen redid that drain pipe so it would drain better. After a few months I noticed stains on the ceiling and went up into the attic to see what the problem was. I was amazed to find out that the sections of new drain pipe had not been cemented together! Consequently, the pipes had loosened up and were leaking.

This company had an amazing response time for our issue. I called around noon, and a technician was…read morescheduled during a 3 pm to 5 pm window that same day. A technician could have actually made it earlier, but we weren't home during that time. Our technician, Ned, was excellent. He was extremely polite and efficient. He quickly diagnosed the issue and replaced the capacitor at a reasonable price (more affordable than another local company that replaced the same part two years earlier). I highly recommend this company.

My AC Picked the Wrong House…read more My air conditioner decided to quit, but Ball Heating & Air had other plans. This is my third time using them, and once again they came through. Zach showed up the same day, found the problem fast, and had everything fixed in no time. Professional, friendly, and efficient. Highly recommend!

Just wanted to make sure that you are aware that I was scheduled for someone to work on my mini…read moresplit today so I called out of work. I was just told a few minutes ago that they aren't sure why I was scheduled because there is a wait until the end of April. You have taken money out of my pocket for missing work and you have wasted my time. ** UPDATE** I was just reached out to by Ball (I assume they saw one of the reviews I left) and the offered free service today due to the inconvenience they caused me. Unfortunately I already have another company on their way at the time of the call, so I did not take them up on this.

I requested duct cleaning services but never received a quote. I went with a different company.read more

Brad was Awesome! We have a home where the dryer vent goes up through the ceiling and out on the…read moreroof- I have never had one like that before- We prefer to have the dryer vent go outside the carport just a few feet away from the laundry room therefore we would not have to pay $150 ever so often to have the lint cleaned out of the dryer vent leading up to the roof. Brad can clean your lint vent but we hired him to move ours he did an excellent job explained everything- in great detail -