We had to go out of town for a weekend and I called the owner and she completely put me at ease. I…read moream a nervous pet owner as my puppies are relatively small, two of them being under five pounds and my older dog is extremely nervous and she doesn't believe she is a dog so playing with other dogs is not happening! My youngest puppy, is a handful of naughtiness! From the moment he wakes up in the morning to the moment he goes to sleep he is in constant motion. Groomers and pet sitters struggle with him constantly. Did I mention he is also an escape artist so he needs constant supervision. Ms. Tay, the owner was able to keep up with him and she sent me pictures through the weekend. When we picked up the babies they were fully groomed and they looked so happy! I plan to take them back for daycare. I highly recommend this business.

LDC did an amazing job with our boy! We're new dog owners and were looking for a groomer and we…read morewere not disappointed!! They even sent him home with a Christmas bandana.

This is the only place I trust to board our dog, Charlie. Shani, the owner, is a true animal lover…read moreand emphasizes a calm and mellow atmosphere with lots of love and hands on attention. We left our boy Charlie with Shani while we were out of town and when we picked him up, he'd had his nails trimmed and had lost about two pounds of hair that she had graciously removed with her de-shedding tools. There is a camera onsite for checking in on your fur babies, and she even has a cat room if you need to board a feline friend. We have boarded at the vet before, but never again! Many thanks to Shani for helping to make sure Charlie was comfortable while we were away, and WE were comfortable knowing he was in caring hands. If I could give her ten stars I would!

This place is so unprofessional!! She does not return items that you send your dog with. Your dog…read morewill come back with an upset stomach! your dog will also be returned with scratches that you did not send them there with. I high do NOT recommend sending your dog if you love them !!! Save you money on vet cost because that's where your dog will be if you send them here !

Our mini Schnauzer, Murphy, spent his first overnight away from home at The Dog House. Me and the…read moremisters went away for the weekend without kiddies or the pup for the first time in 10 years.....sad I am aware. Needless to say, I was more worried about the pup! Luckily, the process was seamless! Their website really gives all the information on what to expect . No surprises! I knew there would be a temperament test that cost $25. I knew I had to pay 50% down for boarding. The staff were efficient and friendly at the front desk area. The webcam was very useful for our worried selves! And, we knew pick up time on Sunday was between 6:30-7:30p! Very good experience for us first timers! Murphy came home happy but very thirsty! That was my only conundrum!!! Next visit, I'll ask if he has regular access to H2O odo they only provide water at specific intervals. Updating my review to 5 stars for excellent customer service-The same day I posted my review, someone from The Dog House called to answer my conundrum! Wow! That was unexpected! Water given in intervals and public water bowls in common areas.

RUN!!! My rare, purebred poodle was impregnated while boarding at The Dog House Austell LLC. We…read morewere burdened with all the responsibility of seven (7) additional dogs. The owner Brandon acted like he was doing us a favor by boarding the dogs that was created from their negligence. Their insurance said they won't cover the damages. That's all you need to know about this dump. We are suing them.

This was the first time I left my dog since I got him so I was very concerned and nervous leaving…read morehim. I live in Smyrna so it was about a 20minute drive for me. Needless to say, the girls there were very nice and informative. I called at least twice and they would gladly go check up on him. As I went on my trip, I was happy to know that I could watch him on their webcams. He is pretty apprehensive when meeting other people and he generally does well with other dogs but he's not just use to seeing them everyday. They take a log of what you bring with your dog which I appreciated. The daycare hours are great, they are open until 8pm which is great for those who work a bit late. I'm thinking about taking other trips and will use them again.

Formal Complaint - Barking Hound Village Marietta…read more I am writing to formally express my disappointment with my recent experience at Barking Hound Village Marietta. I have been a loyal customer for years, and the level of service has declined significantly under the new management. When Jeremy managed the facility, he consistently demonstrated professionalism, excellent customer service, and genuine care for both the dogs and their owners. Unfortunately, my experience with the new manager, Austin, was the complete opposite. I scheduled my dogs' temperament evaluation approximately one month in advance. After loading my three dogs into the car and arriving in the rain for our appointment, I was informed that my dog, Gus, would not be accepted by the facility. This information should have been communicated well in advance, not after I arrived for a scheduled appointment. That lack of communication showed a complete disregard for my time and created unnecessary stress, especially since I had only one week before my planned travel to find alternative boarding. Fortunately, I was able to secure care elsewhere, but no long-term customer should be treated this way. The facility itself has also become disappointing. In my experience, it has often appeared unclean, is frequently under renovation, and the condition of the driveway has made visits inconvenient. Combined with the poor communication and lack of professionalism, it no longer reflects the quality of service I once expected. During my conversation with the manager, I expressed concerns about my dog's safety around larger dogs. Rather than acknowledging my concerns or explaining the facility's safety protocols in a reassuring manner, I felt my concerns were dismissed. As a pet owner, I expect my concerns about my dog's safety to be taken seriously. Instead, I left feeling that customer concerns were not valued. Perhaps the most disappointing part of this experience was the attitude toward loyal customers. Rather than attempting to resolve the situation, I was left with the impression that because the business is busy, customer service is no longer a priority. That is an unfortunate message to send to customers who have supported this business for years. Because of this experience, I will no longer be bringing my dogs to Barking Hound Village Marietta. I cannot recommend the facility based on the customer service, communication, and overall experience I received. I hope ownership takes these concerns seriously and works to restore the professionalism and customer-focused culture that once made this location a place I trusted with my pets. This was one of the worst recruitment and customer experiences I've ever had. There appears to be no cleaning schedule, no basic standards of professionalism, and no sense of decorum. The facility felt poorly managed, and I genuinely worry that dogs could become sick after spending time here. What was even more concerning was the presence of aggressive pit bulls. As a customer, I should never have to worry about my dog's safety while boarding or visiting a facility. Instead of taking customer concerns seriously, the manager seemed to have an obvious affinity for the pit bulls rather than prioritizing the safety and well-being of every dog in their care. Overall, the lack of cleanliness, professionalism, and accountability made this an experience I cannot recommend. If you're looking for a safe, well-managed place that treats all customers and pets with care and respect, I would strongly suggest looking elsewhere. Also they now require 50% upfront for boarding (new policy, probably new management) also unheard of. And the new manager has an UGLY BIG mouth and talks back to customers defending pitbulls. They welcome litigation should there be a dog fight and in response Austen said "we don't get more lawsuits than any other place, its the cost of doing business" he's a really inappropriate, too junior to be in this position. He doesn't have the requisite experience.

I'm not sure who loves this place more, me or my dog! He's been going here since he was a small…read morepuppy and he gets so excited as soon as we pull in the parking lot. He just loves it! That speaks volumes to me! I know he is in good hands here. Thanks to the owners and staff for making it so great!

Just started going here after visiting 3 other doggy daycare and boarding centers. Rachel gave me…read morethe full run down and was very engaged and excited to answer questions and meet my fur baby. She was very knowledgeable and cares for each dog that comes through those doors. My pup wasn't too well socialized so we had to take some extra steps before letting him into free play and it was worth it. My pup was so much more comfortable after rachel helped socialize him a bit. I love that I can watch him anytime I drop him off interact without other dogs and come out of his shell. He is still a bit timid and suffers from separation anxiety so i believe this will help him tremendously. Thank you Happy Trails!!!!!

Absolutely LOVE Gregory's Grooming! My family has been taking our dogs to Gregory since we moved to…read moreGeorgia 20 years ago and now as an adult I take my dog to him as well! Wouldn't take my dog anywhere else!

I have been taking my sweet fur babies to Gregory for 25+ years. He is amazing with my babies and…read morealways takes excellent care of them and goes above and beyond most groomers doing their nails etc as part of the overall shampoo and cut. One of my fur babies has dermatitis and he keeps the shampoo on her for extra time to let her skin absorb the medicine. Love Gregory's!

This is a very easy review. Cassie, who did the intake, was…read morevery gentle with my fur baby due to her past abuse. She understood my concerns about still learning my rescued baby and made me feel comfortable. I knew she was the right person when my baby relaxed near her. Now, the amazing walkers on the staff. I'm recovering from a serious surgery with limited movement. They started the pickups on time and took their time on the walk. Asking me where they should walk her impressed me because, " They were very aware that my baby had dealt with a lot. They approached her carefully, asking where she normally walked. That was a great question because that meant awarwness of unfamiliarity, her not wanting to leave her imjured mom, and walking her in familiar surrounds. Would I choose them again or refer them? How about I've already inquired about future bookings, and that's coming from a "hovering mom". I'd give them 4 gold stars.!

**DO NOT TRUST LOVE BUGS!**…read more I rarely take the time to post a negative review, but my experience with Love Bugs warrants it. Over a span of 4 days, my 3 dogs were never given proper walks. They were only let out for a few minutes, and on one visit, they weren't taken outside at all. Numerous visits were shorter than the 20-minute minimum I paid for. Megan, the owner, initially seemed very concerned and agreed to comp 5 visits as requested. After waiting 1.5 months for the refund (If the account was hacked, COMMUNICATE the lengthy delay. But you were shocked the multiple times I reached out saying I didn't have the refund), I received a check for only 2 visits. When I reached out again, she went back on our agreement and started making excuses, claiming she agreed to comp 4 visits (then why send a check for 2?) and that it was storming all 4 days, which prevented the walks. Both excuses are untrue. I have the email confirming the agreement for 5 visits, which she refuses to acknowledge although it's in writing, and I watched every doorbell video of her team coming and going--there were no storms during their visits. Why didn't she mention the weather 1.5 months ago when she acknowledged the poor service? If you want your pets properly cared for and expect good customer service, DO NOT USE LOVE BUGS. Have a blessed day, Megan. I'm sure your response of excuses will be entertaining.

Nail trimmings. Our…read morevet is at another hospital, but the ark is our new go to place for nail trainings. Heads up: if you want the nails to be smoothed out, ask. If you say nail trimming you will get a great basic nail trimming. The staff does not ask followup questions. $9 nail trim $20 total with the smoothing.

This is a terrible place to bring your pet. They do not care about them. They only care about…read moretaking your money. It did not use to be this way. I have been going here for 11 years and called them in an emergency situation about my dog and they couldn't fit me in. They acted like they couldn't care less. That was the final straw for me. They don't send prescription refills into the pharmacy for you anymore and they require you to get your dog a kennel cough vaccine before even making a reservation to board your dog now. This place died when Doctor Bowen left and now is owned by a greedy corporation. Stay away! I have since found another place and will never be going back.