We've had great service from Haevener Rental prior to our latest experience. We rented a small floor sander. When you rent a sander, you pay a $75 extension cord deposit, refunded when you return the cord undamaged. We returned our rental today, and the sander never got close to the extension cord when using, but the rental agent "found damage" and refused to reimburse the deposit. I can tell you there was no way we caused the damage. I've rented a sander previously from them and watched how they check the cord when returning the sander - running it through their hands. Guarantee they missed the "damage" on the last renter's return. Be weary of Haevener's "deposits" - they aren't honest. read more

I had rented a backhoe for digging a sewer trench whose front loader, on the second day of the weekend, froze (stuck lever). I called and ;eft a message and Heavener called me back early the following Monday. They sent Ethan out to un-freeze the lever but after several attempts had to call in the service tech to fix. I had, by this time, had one full day of use of the machine. Ethan was fast (arrived minutes after my call), superb in diagnosing the problem and attempting to get the machine going. Amber was responsive to all the calls made and ensuring the problem was fixed. At the end, Heavener (Amber) offered a full replacement weekend without charge. Now, that is what I call real customer service - fast, easy-to-deal-with and professional! read more

I rented a stump grinder here. It took me 2 hours to grind only half of a 20" diameter x 8" tall cherry tree stump. The cutters were so dull I could only take a maximum cut of 1/8" depth per pass. I had rented it for a day's rental but returned it within 3 hours because I had 6 stumps to grind. It would have taken me days to get them done at that rate. They admitted that the teeth were dull but said "that was the best that I could expect from a piece of rental equipment". They still charged me $222 for a 3 hour rental which was 2/3 of the cost for the full day rental. They also said that you can't expect to grind stumps that are 2 months old or less, which I have never heard of before. This is not mentioned on their website or was I told this when I made the reservation or picked up the grinder. I asked how do tree companies grind stumps the day after they cut down the tree. I was told "that is their machine and not a rental machine from us." This is third time that I have rented from Heavener in the past several years. The first two times I rented a boom lift and both times the lifts would not work and I had to return them. Also, beware that the prices on their website are much lower than your actual cost at checkout. The 1 day rental for the stump grinder was listed at $276 on the website. After taxes and their "damage waiver" fee the total cost was $334 for one day (21% higher than listed on website). The damage waiver is not refunded even if the equipment comes back undamaged. read more

Heavener Rental is absolutely the best rental company around. I've used them many times and will continue to do so.

The house my wife and I just rented had a garden plot that had not been used in several years, and we decided to till it prior to planting some fall vegetables. We decided to rent a Mantis tiller from Heavener rather than turning it over with a shovel. For three hours, it was $18, plus $5 for a gallon of pre-mixed gas. They had two Mantis tillers -- one was in good shape, but the other one's tines looked worn. After we picked one out, the guy at the counter showed us how to start and operate it. We took the machine home and had no problems using it, and we returned it without any hassles. read more

Horrible service. Called and rented a piece of equipment (50 ft boom lift), 5 days in advance, and was told it was available for Saturday. Arranged my work schedule so I would have that day off. I get a call one hour before closing on Friday and they tell me my lift is not available. And they knew this 1-2 days before and didn't notify me. At this point it is too late call anywhere else and get a rental. Said they loaned it out, person paid for one day, but hasn't brought it back all week and they can't contact them. They offered a different lift for Sunday, but I work on Sunday so I can't do that. It wasn't what we agreed on. I shouldn't have to change my schedule to fit theirs. So I have a building project that will be put on hold until I can find a lift, and another day I will take off from work. I would only call these people if it was your last possibility. They don't care about your schedule or your project. read more