Truly an ongoing nightmare to ever have dealt with. Upon advice of counsel I am omitting details from my experience with Heaven Sent Nanny to protect the privacy of those involved. I feel their actions endangered the safety and welfare of my children, and feel compelled to warn other parents about them before someone's child gets hurt. Hopefully this review will serve as a proper warning to absolutely stay away from this agency.
My wife and I were looking for live-in help with our newborn twin boys and 2 year old daughter. We found Heaven Sent Nanny through a quick Google search. She seemed responsive and professional. We read through some of the candidates profiles, did a few Zoom interviews and decided on a young woman from the midwest.
A few weeks into working with the new nanny we noticed some odd behavior, and then some very alarming facts came to light and we had to let her go immediately. My wife and I are extremely sympathetic to those with severe mental health issues, but don't feel live-in child care is an appropriate career. We made Heaven Sent Nanny aware, and that's when things got bizarre.
Heaven Sent Nanny shot back with a flippant and defensive email. Heaven Sent Nanny accused us of going through the Nanny's personal belongings, when her medications were left open and unattended on her nightstand, in plain view and easy reach of our two year old. Heaven Sent Nanny said we were deceitful liars in the method used to peacefully and safely remove the Nanny from our home. Heaven Sent Nanny also admitted to knowing that the Nanny had been institutionalized for two years for anger issues when she was younger, but didn't feel this should disqualify her from being sent out as a live-in Nanny. "She was an angry child, not violent, huge difference". I asked Heaven Sent Nanny how she was in any way qualified to make that determination, and ultimately shouldn't that be the parents decision?
I was shocked by Heaven Sent Nanny's irresponsibility and indifference to the welfare of my children. I was further appalled by how she spoke to my wife and I. I felt her behavior was dangerous, negligent and extremely unprofessional. I trusted that Heaven Sent Nanny was thoroughly screening their nanny's before sending them to live in people's homes. Heaven Sent Nanny was aware of the Nanny's mental health issues, did not disclose this information to us, and sent the Nanny to care for my children anyway. I was furious. I asked to be reimbursed the several thousand dollars it cost to hire and remove the Nanny from our home, and Heaven Sent Nanny went dark. I then filled a dispute with the credit card company.
As all this was happening, a replacement nanny was on her way to replace the fired nanny. Thankfully the new Nanny is amazing and working out very well, but we could have hired her directly from a well known home-care website.
Shortly thereafter, Heaven Sent Nanny's behavior became even more frightening and bizarre. She posted comments about my wife and I on her public Facebook page. Then over the following two weeks, she power-called, emailed and texted our current replacement nanny ,writing extremely inappropriate things. The new Nanny forwarded the emails Heaven Sent Nanny had written, and they were very disturbing. Heaven Sent Nanny insisted the new Nanny quit working for us, and was also encouraged the previous Nanny to file a lawsuit against us, amongst other things. At this point we had to get a lawyer involved for our own safety.
A few weeks later Heaven Sent Nanny attempted to leave a personal attack of my character as a negative review for my business, and also reported me to the IRS for allegedly paying my nanny under the table. We filed a complaint with the Oregon Department of Justice, Case# FF2394-21
In summary, I found Heaven Sent Nanny to be grossly unprofessional, vindictive, belligerent and quite frankly dangerous to work with. They directly endangered the welfare of my children. read more