Still the same terrible door experience after 15 years
I genuinely cannot believe I am writing almost the exact same review 15 years later!
I went to Heaven with friends around my 25th birthday, and on two separate occasions my friends and I were refused entry or treated so badly by the door staff that it completely ruined what should have been a memorable night. After that, I swore I would never go back.
Fast forward 15 years, and my boyfriend and his friends, visiting from Poland, decided to go. I actually warned him beforehand about my experiences and told him not to bother. Unfortunately, exactly the same thing happened. They are the nicest bunch of people!
His group was split up at the door and my boyfriend was refused entry, apparently for no clear or properly explained reason. Whatever the legitimate reasons a venue may have for refusing entry, there is absolutely no excuse for making people feel singled out and humiliated without giving them a reasonable explanation.
What is even more concerning is the behaviour of the security staff. A female member of security became extremely aggressive towards one of my friends and physically grabbed him by the arm. When he instinctively recoiled from being grabbed, she then accused him of being aggressive. That is an extraordinary way for security staff to conduct themselves.
I appreciate that working security at a busy nightclub isn't easy, and that staff have to make difficult decisions about who enters. But there is a world of difference between being firm and being intimidating, confrontational and unnecessarily physical.
The saddest part is that this is a venue that should, in theory, represent a welcoming and inclusive space. Instead, for me and apparently many others, the experience starts at the door with feeling judged, rejected and treated like a problem.
Fifteen years later, nothing seems to have changed. I looked up other people's reviews and I wasn't surprised to see so many other with almost the exact experiences. So sad and utterly pathetic.
I won't be going back and neither will my Boyfriend or any of his Polish friends. I certainly won't be recommending Heaven to anyone looking for a welcoming night out in London\. There are plenty of other LGBTQ\+ venues where you can spend your money without having to run the gauntlet of the door first.
Heaven = dated, rude staff, zero customer service or care read more